7 Things Auto Body Shops Won’t Tell You

Thanks to Kiplinger’s Personal Finance via MSN Money, here are 7 things your auto-body shop won’t tell you. In fact, I could have used this article a few month ago when my car was in for repairs after an accident.

1. That fender bender will be a major expense. If the accident is your fault and you have the typical $500 deductible for a collision, kiss your money goodbye…

2. Approved shops are beholden to tightfisted insurers. Auto insurers contract with providers to repair vehicles for a pre-negotiated rate (think of it as managed care for sick cars). And your car could be the victim of cost cutting…

3. Not all replacement parts are created equal. Original-equipment manufacturer (OEM) parts are designed to match precisely and may be safer. But insurers prefer that shops use generic or salvage replacement parts because they’re cheaper…

4. The due date is most likely fiction. Mechanics routinely blame missed deadlines on delays in parts delivery. The truth is that many of them take on more business than they can handle…

5. A rented car will cost you. Renting a car for three weeks could cost $1,000 or more. Even if you have optional rental-car insurance (which costs $1 or $2 a month), your daily reimbursement may be limited to the cost of a compact car.

6. Your car needs a shop that speaks its language. Many European cars use aluminum and ultrahard steel that require special equipment to repair… Shops should be certified by the manufacturer to do the work, meaning they must have specialized training and equipment—and charge higher rates.

7. The insurer’s warranty isn’t all it’s cracked up to be. Insurers sometimes dangle warranties on the parts (for as long as you own the vehicle) to entice you to go to shops in their network. But the body shop’s guarantee is the one that’s important.

Here are some of my thoughts and experience with this advice, first-hand.

1. I knew that if I were in any accident, there would be no getting around paying the full deductible. Any body work is sure to cost more than the $500 deductible. The article cites the cost of replacing a fender on two very different cars: A Buick might cost about $1,000 and a Mercedes up to $1,350. When any semi-serious damage required replacing the fender, there’s no way you can get by paying just part of the deductible.

2. My car insurance company (Liberty Mutual) makes it incredible easy to get back on the road after an accident. They took care of the financial aspect, while basically all I had to do was drop off the car and pick it up. Before doing so, the company provided me with a list of partnered repair facilities. Although I have a Honda, they recommended a repair shop “attached” to a Ford dealership.

They did the work, and on my first inspection, the work looked good. Months later, I could tell that the work was less than perfect. The plastic at the base of the side windows became slightly unglued, for instance.

3. According to the police report, the accident was my fault. The article suggests that insisting on OEM parts if the accident is not one’s fault, but that didn’t apply to me. The shop replaced the two driver’s side door panels, which were salvaged and painted to match my car. With such a cosmetic repair, I have no problem with salvaged parts. There are no dents, and the paint job was good enough.

4. I completely expected the repairs would take longer than the shop originally indicated, so I wasn’t too upset when they delivered almost a week after they promised. The insurance company was paying for my compact rental car. Although it was a little uncomfortable, I survived.

5. Speaking of the rental car, when I picked it up I asked to see if they had something nicer than the Saturn Ion. I might have been willing to pay for the difference.

6. If the work I needed to have done on my Honda Civic extended into some of the more technical parts, I would have felt more comfortable with a Honda dealer.

7. The insurance company and the shop both provided a lifetime guarantee. I am not completely confident in these lifetime guarantees. If I bring the car back to the shop for covered follow-up work, I get the feeling they would “find something” that’s not covered.

I’m glad my car is on the road, approaching 70,000 miles, and giving me no problems whatsoever. I’m looking forward to another 130,000 more.

Scroll down to read 6 comments on “7 Things Auto Body Shops Won’t Tell You.”

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6 Comments on “7 Things Auto Body Shops Won’t Tell You.” To add your own comment, scroll down.

  1. Comment #1 by Chris (reply)
    May 2nd, 2007 at 10:14 am

    I was in a front in collision a few years ago when a woman ran a red light in front of me. My experience may have been different because the accident was not my fault, but I was very satisfied with the insurance company.

    Her insurance was State Farm, and undoubtedly insurance companies are not equal.

    I insisted I take the vehicle to my dealership for the repairs and they had no objection. The rental car I did have a snag on. I insisted I get a comparable vehicle (mine was to be in the shop for a few months) and they agreed and gave me an SUV. At the end, they did try to only pay for the ‘compact’ but after flat refusing to pay based on their comparable vehicle clause they dropped the charges.

    I did do some research online at the time and as I recall, insurance companies cannot force you to go to any repair shop unless you’ve agreed to the restriction in your policy (ie, you’re dealing with your insurance not someone else) and I think the comparable size vehicle rental option is common. The number of alloted miles they give you is also very negotiable.

    If you are in an accident that is not your fault you have a lot of room to demand top quality service. My body shop was great, and I actually got it 2 weeks late because after they finished the inspector went over it and saw a few things for them to redo.

  2. Comment #2 by EA (reply)
    May 2nd, 2007 at 11:16 am

    4. I had a repair they said would take a couple weeks…in May. In December they were finally finished. Never took the car there again, but had to finish the original repairs there since the insurance company had already paid them.

  3. Comment #3 by Blain Reinkensmeyer (reply)
    May 2nd, 2007 at 11:25 am

    The rental car numbers threw me off, I thought it was really cheap to rent a car, but apparently I am wrong!

    I blame my lack of knowledge on the fact I have never rented a car before as I am not even of age to do so at about 21, lol.

    Why do they make it so you have to be 23 anyways? Doesn’t make sense!

  4. Trackback #4 by Free Money Finance (reply)
    May 4th, 2007 at 6:19 am
  5. Trackback #5 by fivecentnickel.com (reply)
    May 4th, 2007 at 6:26 am
  6. Comment #6 by huh ? (reply)
    June 2nd, 2007 at 3:22 am

    Re : Flexo’s honda repair,

    maybe you should read your insurance policy and see what they would do for you in an accident, You get what you pay for !

    If your not 100 % satisfied then take it back to the shop and have it done correctly. next time do your home work and find a shop on your own. Ask around, or check the better business bureau.

    To your dismay the insurance company only owes you basic transportation for a rental, You should be happy you had a car to drive, i laugh at people who drive pieces of crap and expect to receive a new luxury car in trade, lucky they don’t rent old used cars.

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