Comments on: ING Direct Closed Customer’s Account Due to Bad Credit http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/ A premiere personal finance blog, established 2003. Within, Flexo discusses his own experiences with money, and he and other authors comment on a wide range of personal finance topics. Sun, 08 Nov 2009 07:50:42 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: Denny http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-188368 Denny Mon, 16 Feb 2009 07:12:19 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-188368 I have been with ING for over a year now and never had a problem until last week. I am presently deployed in Iraq. I use sharebuilder linked in my ING banking account and when I tried to buy some stocks last week, I was blocked from the sharebuilder account. I called ING and they said because I am overseas I cannot enter the ING/Sharebuilder website. We really sucks because I have thousands of dollars in their brokerage and have no access to it. I am presently trying to figure a way for my attorney to gain access to my stock account to remove all my investments and money markets from ING and transfer them to other brokers. When I called the man just said sorry but the computer picked up you were not in the USA and so access is denied. I told him I needed to withdraw my funds and he said sorry sir but you can not do that from overseas. I do not have R&R for 5 month so cannot get to my money unless my attorney can access my accounts. As soon as I remove the money from ING brokerage I intend on removing all accounts from ING and transfering to E-trade. I have been with ING for over a year now and never had a problem until last week. I am presently deployed in Iraq. I use sharebuilder linked in my ING banking account and when I tried to buy some stocks last week, I was blocked from the sharebuilder account. I called ING and they said because I am overseas I cannot enter the ING/Sharebuilder website. We really sucks because I have thousands of dollars in their brokerage and have no access to it. I am presently trying to figure a way for my attorney to gain access to my stock account to remove all my investments and money markets from ING and transfer them to other brokers. When I called the man just said sorry but the computer picked up you were not in the USA and so access is denied. I told him I needed to withdraw my funds and he said sorry sir but you can not do that from overseas. I do not have R&R for 5 month so cannot get to my money unless my attorney can access my accounts. As soon as I remove the money from ING brokerage I intend on removing all accounts from ING and transfering to E-trade.

]]> By: Jessica http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-187159 Jessica Mon, 05 Jan 2009 21:22:27 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-187159 I've had a series of hitherto inconceivable violations of policy committed against me and my accounts there. I had two CDs, a savings account, and a checking account. My husband had one CD, and a checking account which we shared [both names and both social security numbers attached]. Today, I have one CD, one savings account, and one jointly held checking account. My husband closed my other accounts and opened new accounts in his name alone with the proceeds, then [destroyed all my shoes, most of my clothes, books, and furniture, broke my foot and knee, destroyed the surgical recontruction of my previously injured right hand and ruptured ligaments and cartilage of my left, and tried to push me out of the house we shared, leased in my name. then he went to jail, for two hours, which is when I discovered the changes made at the bank and immediately changed my passwords, but] attempted to gain control of my remaining accounts, which accounts were frozen as he'd made the maximum allowed attempts using incorrect passwords. ING froze my access to my accounts, not just his access: they required that I use a new ING generated PIN, and delayed providing it for 10 days. When I received the new PIN, I was advised that they were holding all of my accounts, at my husband's request, pending submission of a document granting him ownership and total proceeds of all but the jointly held checking account. I won't quote the diverse written policies broken here, but merely offer that ombusman reps repeatedly deny knowledge of any policy at all. Their manner is so unprofessional that one might presume they are not an accredited, insured financial institution headquartered in NL at all but are more likely a Romanian laundering outfit. Every request for information, every attempt to provide documentation, every single encounter with ING Direct's fraud unit is not just time wasted; it's engagement of the sort of obstreperous bullying covered by 8 different State of CA civil codes. And that's likely how I'll recover / spend the funds in question. I’ve had a series of hitherto inconceivable violations of policy committed against me and my accounts there. I had two CDs, a savings account, and a checking account. My husband had one CD, and a checking account which we shared [both names and both social security numbers attached].
Today, I have one CD, one savings account, and one jointly held checking account. My husband closed my other accounts and opened new accounts in his name alone with the proceeds, then [destroyed all my shoes, most of my clothes, books, and furniture, broke my foot and knee, destroyed the surgical recontruction of my previously injured right hand and ruptured ligaments and cartilage of my left, and tried to push me out of the house we shared, leased in my name. then he went to jail, for two hours, which is when I discovered the changes made at the bank and immediately changed my passwords, but] attempted to gain control of my remaining accounts, which accounts were frozen as he’d made the maximum allowed attempts using incorrect passwords. ING froze my access to my accounts, not just his access: they required that I use a new ING generated PIN, and delayed providing it for 10 days. When I received the new PIN, I was advised that they were holding all of my accounts, at my husband’s request, pending submission of a document granting him ownership and total proceeds of all but the jointly held checking account.
I won’t quote the diverse written policies broken here, but merely offer that ombusman reps repeatedly deny knowledge of any policy at all. Their manner is so unprofessional that one might presume they are not an accredited, insured financial institution headquartered in NL at all but are more likely a Romanian laundering outfit. Every request for information, every attempt to provide documentation, every single encounter with ING Direct’s fraud unit is not just time wasted; it’s engagement of the sort of obstreperous bullying covered by 8 different State of CA civil codes. And that’s likely how I’ll recover / spend the funds in question.

]]> By: simplemind http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-186710 simplemind Wed, 17 Dec 2008 00:13:54 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-186710 When the EO accounts were initially offered the terms said Overdraft Protection WITHOUT ANY credit check. I guess you didn't read the entire blog or didn't understand the point of it all. The terms were changed and the people who had an under the previous terms were never "grandfathered" in. I read the terms and agreements before I opened an account. "No Credit Check" were the origional terms. That was the entire point of the blog. When the EO accounts were initially offered the terms said Overdraft Protection WITHOUT ANY credit check. I guess you didn’t read the entire blog or didn’t understand the point of it all. The terms were changed and the people who had an under the previous terms were never “grandfathered” in.

I read the terms and agreements before I opened an account. “No Credit Check” were the origional terms. That was the entire point of the blog.

]]> By: Nick http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-186708 Nick Wed, 17 Dec 2008 00:09:42 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-186708 Aann: You probably didn't realize this, so I'll forgive your ignorance, but that was NOT in the TOS when I signed up for this OVER A YEAR AND A HALF AGO!! When you are on the internet, please look at the DATE of a posting if you are going to reply to something, so you can remember to look at things in context, and you will make a more informed post. Aann: You probably didn’t realize this, so I’ll forgive your ignorance, but that was NOT in the TOS when I signed up for this OVER A YEAR AND A HALF AGO!! When you are on the internet, please look at the DATE of a posting if you are going to reply to something, so you can remember to look at things in context, and you will make a more informed post.

]]> By: aann http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-186707 aann Tue, 16 Dec 2008 23:04:07 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-186707 When you open the electric orange account online or by phone it clearly states that your credit will be pulled and your credit must meet the requirements before the account is open. It also states that your credit will be looked at randomly to make sure you still qualify for the account. ING is great! Sorry Nick but it is your fault. People who make this mistake probably didnt listen to the associate or didnt read the terms and agreements ( by the way you have to read the terms and agreements before the account is opened as well). If you dont believe the associate didnt tell you that the credit would be pulled then call and have the call pulled to found out. Its that easy. When you open the electric orange account online or by phone it clearly states that your credit will be pulled and your credit must meet the requirements before the account is open. It also states that your credit will be looked at randomly to make sure you still qualify for the account. ING is great! Sorry Nick but it is your fault. People who make this mistake probably didnt listen to the associate or didnt read the terms and agreements ( by the way you have to read the terms and agreements before the account is opened as well). If you dont believe the associate didnt tell you that the credit would be pulled then call and have the call pulled to found out. Its that easy.

]]> By: Christine http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-172952 Christine Tue, 12 Aug 2008 02:52:45 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-172952 No I am correct but I guess one too many errors would explain why you are a former employee. No I am correct but I guess one too many errors would explain why you are a former employee.

]]> By: Tubbs http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-172016 Tubbs Thu, 07 Aug 2008 18:34:44 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-172016 This is crazy. ING makes money on overdaraft fees. anyone who thinks that ING is looking out for their customers by filtering out the "deadbeats" should buy this bridge I'm selling in Brooklyn. This is crazy. ING makes money on overdaraft fees. anyone who thinks that ING is looking out for their customers by filtering out the “deadbeats” should buy this bridge I’m selling in Brooklyn.

]]> By: Ranger Bob http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-169003 Ranger Bob Wed, 30 Jul 2008 07:06:17 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-169003 Hello.. Its been 18 months since my account was closed. I wasn't happy. But eventually I got over it. There were MANY other banks begging for my business. Maybe its time everyone else moved on as well. ING will eventually pay for what it did to many of its customers. They won't get my business anymore and I won't recommend them. End of story. Hello.. Its been 18 months since my account was closed. I wasn’t happy. But eventually I got over it. There were MANY other banks begging for my business. Maybe its time everyone else moved on as well. ING will eventually pay for what it did to many of its customers. They won’t get my business anymore and I won’t recommend them. End of story.

]]> By: nightwatchman http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-165229 nightwatchman Wed, 16 Jul 2008 20:51:32 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-165229 To Anon or anyone who feels the way he feels: If you're going to help, then help, if not, shut up. You sound like the type who would callously say to a drowning man "why are you screaming, you should have learned to swim while you had the opportunity"!! I'm also willing to bet that you will even defend your right to act so cold!! "Out of the abundance of the heart, the mouth speaks" To Anon or anyone who feels the way he feels: If you’re going to help, then help, if not, shut up. You sound like the type who would callously say to a drowning man “why are you screaming, you should have learned to swim while you had the opportunity”!! I’m also willing to bet that you will even defend your right to act so cold!! “Out of the abundance of the heart, the mouth speaks”

]]> By: christine http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-158734 christine Sun, 22 Jun 2008 21:55:14 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-158734 All of the phone calls are recorded so you can actually call and have the conversation listened to and in some cases you can listen to the call yourself. All of the phone calls are recorded so you can actually call and have the conversation listened to and in some cases you can listen to the call yourself.

]]> By: Former ING Employee http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-155659 Former ING Employee Tue, 10 Jun 2008 02:02:50 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-155659 Joe and Christine. I was an employee if ING Direct at the time that they aquired Netbank directly involved with the Sales and Service side of the business. There were multiple times that information was told to customers that were correct at the time and then policies changed. From what I understand, Joe should be at no fault for a penalty. ING is known for policy changes to protect the bank quite often. I can honestly say that the only safe product they offer is the Orange Savings Account. Because there are no strings attached. --- Joe that is rediculous that they can not make an exception for you due to the issues that you have had to deal with the Netbank conversion. It ended up being a partial disaster for all parties involved. ---Christine, I would check where you recieved your information from. It is 100% incorrect. Joe and Christine.

I was an employee if ING Direct at the time that they aquired Netbank directly involved with the Sales and Service side of the business. There were multiple times that information was told to customers that were correct at the time and then policies changed. From what I understand, Joe should be at no fault for a penalty. ING is known for policy changes to protect the bank quite often. I can honestly say that the only safe product they offer is the Orange Savings Account. Because there are no strings attached.

— Joe that is rediculous that they can not make an exception for you due to the issues that you have had to deal with the Netbank conversion. It ended up being a partial disaster for all parties involved.

—Christine, I would check where you recieved your information from. It is 100% incorrect.

]]> By: Joe McNally http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-155467 Joe McNally Mon, 09 Jun 2008 13:28:51 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-155467 I was told that. Why did I wait?...because I wanted the maturity dates to be in June...so the funds would be available at an appropriate time to pay college tuition, etc. How can you be "...100% sure..."??...you weren't listening to my conversation with the ING rep who told me that. The take away lesson is...if it ain't written down, it hasn't been said. What bothers me is that the ING rep was slimy enough to lie to me in order to keep my funds for another 6 months. In don't treat clients like that. Both sides? What is the other said except lies...a lie 7 months ago...and a lie now denying the lie 7 months ago? If you wish not to believe me, so be it. I have no proof. But I can tell you that after that conversation, I set up a reminder in Outlook, reminding me to "break" my CDs and set up a new CD ladder in early June...now why would I do that if I hadn't been told I could break the CDs sans penalties? Do you think me delusional? Believe me, if the rep hadn't told me I could "break" penalty free at a later date I would have cashed them in right then. Some bankers do lie...I know that for a fact. You are, of course, free to believe as you wish. But sometimes, someone has to say..."the emperor has no clothes..." when all around us everyone says how beautiful his gown is...and he's really naked as a jaybird. I was told that. Why did I wait?…because I wanted the maturity dates to be in June…so the funds would be available at an appropriate time to pay college tuition, etc.

How can you be “…100% sure…”??…you weren’t listening to my conversation with the ING rep who told me that. The take away lesson is…if it ain’t written down, it hasn’t been said. What bothers me is that the ING rep was slimy enough to lie to me in order to keep my funds for another 6 months. In don’t treat clients like that.

Both sides? What is the other said except lies…a lie 7 months ago…and a lie now denying the lie 7 months ago? If you wish not to believe me, so be it. I have no proof. But I can tell you that after that conversation, I set up a reminder in Outlook, reminding me to “break” my CDs and set up a new CD ladder in early June…now why would I do that if I hadn’t been told I could break the CDs sans penalties? Do you think me delusional?

Believe me, if the rep hadn’t told me I could “break” penalty free at a later date I would have cashed them in right then.

Some bankers do lie…I know that for a fact. You are, of course, free to believe as you wish. But sometimes, someone has to say…”the emperor has no clothes…” when all around us everyone says how beautiful his gown is…and he’s really naked as a jaybird.

]]> By: christine http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-155129 christine Sat, 07 Jun 2008 23:14:37 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-155129 Hi Joe, I can absolutely 100% sure that netbank customers were not told that they change their CD terms at anytime. You were suppose to either take your cd's out at the time of conversion or wait till it matured. Why would you call 7 months later to change the CD when the takeover occured in Dec. I am sure there is more to your story, please do not bash when without telling both sides. Hi Joe, I can absolutely 100% sure that netbank customers were not told that they change their CD terms at anytime. You were suppose to either take your cd’s out at the time of conversion or wait till it matured. Why would you call 7 months later to change the CD when the takeover occured in Dec. I am sure there is more to your story, please do not bash when without telling both sides.

]]> By: Joe McNally http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-154126 Joe McNally Mon, 02 Jun 2008 15:09:49 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-154126 I don't know anything about this specific case. But I do know that ING has lied to me and that they are, in effect, stealing money from me. Serious charges I know, but hear me out. I was one of my customers that ING "inherited" when NetBank went belly up. I received documents from ING shortly thereafter (fall of 07'). I had 4 CDs at ING. Once I received those docs I called ING and their customer rep told me that, because of the special circumstances of the funds transfer (over which I had absolutely no control!!) I would be allowed to "break" my CDs at any time (not just within 30 days, but anytime!!), without penalty. I wanted to adjust the maturity date of the CDs to more conveniently create a CD ladder for my son's college education, making all of them come due in early June in anticipation of paying tuition over the summer of '09 thru '12. So I made a reminder in Outlook to call ING in early June of '08 to do just that. The reminder came up...I called ING...and they told me that I would have to pay a penalty. Needless to say, I am removing all funds from this bank. They lied...plain and simple. And they are stealing money from me by making me pay a penalty for "breaking" my CDs...after they had told me they would do no such thing. Do not do business with these people. I don’t know anything about this specific case. But I do know that ING has lied to me and that they are, in effect, stealing money from me. Serious charges I know, but hear me out.

I was one of my customers that ING “inherited” when NetBank went belly up. I received documents from ING shortly thereafter (fall of 07′). I had 4 CDs at ING. Once I received those docs I called ING and their customer rep told me that, because of the special circumstances of the funds transfer (over which I had absolutely no control!!) I would be allowed to “break” my CDs at any time (not just within 30 days, but anytime!!), without penalty. I wanted to adjust the maturity date of the CDs to more conveniently create a CD ladder for my son’s college education, making all of them come due in early June in anticipation of paying tuition over the summer of ‘09 thru ‘12. So I made a reminder in Outlook to call ING in early June of ‘08 to do just that. The reminder came up…I called ING…and they told me that I would have to pay a penalty. Needless to say, I am removing all funds from this bank.

They lied…plain and simple. And they are stealing money from me by making me pay a penalty for “breaking” my CDs…after they had told me they would do no such thing.

Do not do business with these people.

]]> By: John http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-138860 John Mon, 03 Mar 2008 23:49:49 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-138860 I have recently closed my ING DIRECT accounts after their shady business practice, i would recommend anyone who's thinking of converting to an ONLINE BANK from their traditional B&M to hold that thought. John I have recently closed my ING DIRECT accounts after their shady business practice, i would recommend anyone who’s thinking of converting to an ONLINE BANK from their traditional B&M to hold that thought.
John

]]> By: todd http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-138395 todd Fri, 29 Feb 2008 08:09:45 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-138395 Recently it became possible to "freeze" your credit with the credit bureaus so no one can access it. Wonder what ING would do then? They request a SSN to report interest to the IRS and then abuse having it by accessing your credit report. Sounds like dirty pool to me. Recently it became possible to “freeze” your credit with the credit bureaus so no one can access it. Wonder what ING would do then? They request a SSN to report interest to the IRS and then abuse having it by accessing your credit report. Sounds like dirty pool to me.

]]> By: Bigcat http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137222 Bigcat Tue, 19 Feb 2008 04:00:20 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137222 For now, ING has paid a price for their previous policies, and many consumers have learned a valuable lesson in what can happen at any time when you agree to certain terms. I hope for everyone's sake that some day we all can reach a point in life where everything is fair. Until then, I wish you all good luck dealing with how nasty life can be. For now, ING has paid a price for their previous policies, and many consumers have learned a valuable lesson in what can happen at any time when you agree to certain terms.

I hope for everyone’s sake that some day we all can reach a point in life where everything is fair. Until then, I wish you all good luck dealing with how nasty life can be.

]]> By: josh http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137219 josh Tue, 19 Feb 2008 03:22:04 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137219 Comment 154, "Rob" You should be thanking God they don't lock up people without empathy. Let me clue you in on something...Not having the ability to put yourself in others' shoes, and viewing life from their vantage point is a horrible lack of information. Also, "Rob", poor reading comprehension in addition to lacking empathy must make you one cold kinda guy; sort of like a neo-conservative authoritarian. Makes me wanna see what happens when YOU lose your job, have a medical problem, or someone in your family experiences it, and exceeds your insurance coverage, OR lose your job, and THEN have a major medical issue balloon your debt. Is that where the rest of us normally human, warm-hearted types can go "nener nener told ya so!"? Seeing things in black and white must be a terrible way to live...sort of lacks a 3 dimensional view of human life. What part of "closed my account because of credit score", not OLOC, did you miss? Sorry man, but your chastizing others for situations that you have no idea actually exist takes big cojones, and little brains. Comment 154, “Rob”

You should be thanking God they don’t lock up people without empathy.

Let me clue you in on something…Not having the ability to put yourself in others’ shoes, and viewing life from their vantage point is a horrible lack of information.

Also, “Rob”, poor reading comprehension in addition to lacking empathy must make you one cold kinda guy; sort of like a neo-conservative authoritarian. Makes me wanna see what happens when YOU lose your job, have a medical problem, or someone in your family experiences it, and exceeds your insurance coverage, OR lose your job, and THEN have a major medical issue balloon your debt. Is that where the rest of us normally human, warm-hearted types can go “nener nener told ya so!”?

Seeing things in black and white must be a terrible way to live…sort of lacks a 3 dimensional view of human life.

What part of “closed my account because of credit score”, not OLOC, did you miss?

Sorry man, but your chastizing others for situations that you have no idea actually exist takes big cojones, and little brains.

]]> By: cluelessnomore http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137133 cluelessnomore Mon, 18 Feb 2008 02:31:58 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137133 It seems most everyone here is being responsible. Just another arrogant remark from a Fico snob. I have an average Fico score not excellent. Various reason, none which include irresponsibility. I have had a very high Fico score before and proberly will again one day when this storm of life passes. But I do know for sure I have never bragged or would base my character or spiritual being on a score based used for credit rating. The ING closings made no sense or have rhyme or reason to the people they choose to keep open or close. They have kept my account open? It seems most everyone here is being responsible. Just another arrogant remark from a Fico snob. I have an average Fico score not excellent. Various reason, none which include irresponsibility. I have had a very high Fico score before and proberly will again one day when this storm of life passes. But I do know for sure I have never bragged or would base my character or spiritual being on a score based used for credit rating.

The ING closings made no sense or have rhyme or reason to the people they choose to keep open or close. They have kept my account open?

]]> By: Sarah http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137127 Sarah Mon, 18 Feb 2008 00:52:51 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137127 I think what you are forgetting is that there are many people who DID follow the rules. ING stated that no credit check would be done (which, IMHO, was stupid to begin with but anyway...), and that if the ODLOC was used, it simply had to be paid back and you would pay interest. I was one of many people who used it (I don't like credit cards b/c I know myself too well and occasionally used it for work expenses--which all got paid right back as soon as I got that expense check), followed the rules, was not living outside my means, and still I was on that account closure list, albeit the one where the accounts weren't closed after all. My point, again, is that some people DID follow the rules and still got screwed in an unprofessional manner. I think what you are forgetting is that there are many people who DID follow the rules. ING stated that no credit check would be done (which, IMHO, was stupid to begin with but anyway…), and that if the ODLOC was used, it simply had to be paid back and you would pay interest. I was one of many people who used it (I don’t like credit cards b/c I know myself too well and occasionally used it for work expenses–which all got paid right back as soon as I got that expense check), followed the rules, was not living outside my means, and still I was on that account closure list, albeit the one where the accounts weren’t closed after all. My point, again, is that some people DID follow the rules and still got screwed in an unprofessional manner.

]]> By: Bigcat http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137118 Bigcat Sun, 17 Feb 2008 23:19:08 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-137118 I apologize for working Richard into a lather on wednesday. I didn't mean to upset people - okay maybe just one - by telling them to be responsible for their own actions. If that makes me an idiot, boy i'll take that definition anytime. I guess never having used OD/LOC's must be why my FICO score can't get past that last .1 to .2% of the population. My point from the beginning is simply that anytime you agree to accept terms, you should read them thoroughly and know what could happen if you don't follow the rules you have agreed to. I apologize for working Richard into a lather on wednesday. I didn’t mean to upset people – okay maybe just one – by telling them to be responsible for their own actions. If that makes me an idiot, boy i’ll take that definition anytime. I guess never having used OD/LOC’s must be why my FICO score can’t get past that last .1 to .2% of the population.

My point from the beginning is simply that anytime you agree to accept terms, you should read them thoroughly and know what could happen if you don’t follow the rules you have agreed to.

]]> By: cluelessnomore http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-136869 cluelessnomore Fri, 15 Feb 2008 02:12:29 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-136869 Debtor's Prisons, how cute. Guess you forgot America was and is built on debt. Take away the debt, watch Banks, Credit cards, and major industries and their boards of directors jump out the windows as profits plument. I have used my OD many times. Always repaid. Like the convience of a short loan when needed. Hope I don't drop a bar of soap in the shower as they cart me off to the dreaded Debtors prision. Shouldn't be alone long, with the Government coming soon behind me. Debtor’s Prisons, how cute. Guess you forgot America was and is built on debt. Take away the debt, watch Banks, Credit cards, and major industries and their boards of directors jump out the windows as profits plument. I have used my OD many times. Always repaid. Like the convience of a short loan when needed. Hope I don’t drop a bar of soap in the shower as they cart me off to the dreaded Debtors prision. Shouldn’t be alone long, with the Government coming soon behind me.

]]> By: Carl http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-136865 Carl Fri, 15 Feb 2008 01:31:14 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-136865 Rob was it? It wasn't what! It was how ING Direct did what it did. Rob, be aware the next time you use any of your line of credits "LOC" for what ever reason from what ever source....they all have a right to change the agreement. Hopefully "they" will not change that agreement in the middle of your transaction without notice..... That is what ING did... Electric Orange Line of Credit may be tied to the Electric Orange Checking for overdraft protection; but it is in fact a Line of Credit that ING encourages its' customers to use. Debtor's Prisons were for people that did not meet their obligations....and that was not the issue either. The facts remain... ING SUCKS...and you have no idea what this thread is about. May god continue to bless you with your ignorance because you surely are not that arrogant or stupid. Rob was it? It wasn’t what! It was how ING Direct did what it did. Rob, be aware the next time you use any of your line of credits “LOC” for what ever reason from what ever source….they all have a right to change the agreement. Hopefully “they” will not change that agreement in the middle of your transaction without notice….. That is what ING did… Electric Orange Line of Credit may be tied to the Electric Orange Checking for overdraft protection; but it is in fact a Line of Credit that ING encourages its’ customers to use. Debtor’s Prisons were for people that did not meet their obligations….and that was not the issue either. The facts remain… ING SUCKS…and you have no idea what this thread is about. May god continue to bless you with your ignorance because you surely are not that arrogant or stupid.

]]> By: Rob http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-136859 Rob Thu, 14 Feb 2008 23:52:55 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-136859 I've got to say it -- if you're a credit risk and live in the overdraft regularly you pretty much deserve what you get. ING may not have felt they needed to protect themselves originally when they offered these accounts, but the behavior of their customers was liking costing them a great deal of money. As part of their agreement to change the terms as they see necessary, they made a change. IMHO a person who is taking advantage of another person or institution is not entitled to complain when the situation has been ended by the other party. Quit complaining and be glad they don't still have debtor's prisons. I’ve got to say it — if you’re a credit risk and live in the overdraft regularly you pretty much deserve what you get. ING may not have felt they needed to protect themselves originally when they offered these accounts, but the behavior of their customers was liking costing them a great deal of money. As part of their agreement to change the terms as they see necessary, they made a change. IMHO a person who is taking advantage of another person or institution is not entitled to complain when the situation has been ended by the other party. Quit complaining and be glad they don’t still have debtor’s prisons.

]]> By: Richard http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-136686 Richard Wed, 13 Feb 2008 06:21:23 +0000 http://www.consumerismcommentary.com/2007/05/10/ing-direct-closed-customers-account-due-to-bad-credit/#comment-136686 Typical Internet idiot. Focusing on attacking the people, rather than the issue. Good for you. Typical Internet idiot. Focusing on attacking the people, rather than the issue. Good for you.

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