Comments on: ING Direct Offers 1% Cash Back to Some Customers http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/ A premiere personal finance blog, established 2003. Within, Flexo discusses his own experiences with money, and he and other authors comment on a wide range of personal finance topics. Fri, 19 Mar 2010 20:18:49 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Daisyhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-117850 Daisy Tue, 07 Aug 2007 20:36:25 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-117850 I got the 1% cashback offer and My husband and I have joint savings and EO account.I never new about ING closing some people s accounts. Why did they do that?Sorry always late on the news...Daiz I got the 1% cashback offer and My husband and I have joint savings and EO account.

I never new about ING closing some people
s accounts. Why did they do that?

Sorry always late on the news…

Daiz

]]> By: $25 Bonus for Opening ING Direct Electric Orange Checking Account on Consumerism Commentary: A Personal Finance Bloghttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-117771 $25 Bonus for Opening ING Direct Electric Orange Checking Account on Consumerism Commentary: A Personal Finance Blog Fri, 03 Aug 2007 17:35:47 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-117771 [...] ING Direct Offers 1% Cash Back to Some Customers [...] [...] ING Direct Offers 1% Cash Back to Some Customers [...]

]]> By: Guyhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-117610 Guy Mon, 30 Jul 2007 14:03:02 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-117610 Got the 1% offer, never had any cancellation issues.I like Electric Orange - I wonder how long it will be before other banks catch on? Got the 1% offer, never had any cancellation issues.

I like Electric Orange – I wonder how long it will be before other banks catch on?

]]> By: jenniferhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-116741 jennifer Wed, 04 Jul 2007 16:52:23 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-116741 We have an EO and have used the OD a couple of months ago heavily until all our direct deposits were changed. We love ING. We have had it with brick and mortar companies...We received notice about the 1percent back late in the month of june. We received our 1% back on the 30th. We have an EO and have used the OD a couple of months ago heavily until all our direct deposits were changed. We love ING. We have had it with brick and mortar companies…We received notice about the 1percent back late in the month of june. We received our 1% back on the 30th.

]]> By: Anonymoushttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-116668 Anonymous Mon, 02 Jul 2007 20:45:01 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-116668 I have a EO Account ... it was not revoked ... and I got my Cash Back Rewards on the 1st! I have a EO Account … it was not revoked … and I got my Cash Back Rewards on the 1st!

]]> By: ING Manhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-116211 ING Man Thu, 21 Jun 2007 16:56:05 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-116211 For those of you who have accounts with ING Direct and for individuals contemplating opening an account, I urge you to read the following.When ING Direct began business in 2000 their model was simple – to provide a high interest rate with no minimums and free access through a checking account. At the time ING Direct was the only game in town. Their low-cost model meant that the less time they dealt with customers the better their time was utilized to bring in more deposits. Consequently, a culture was created that still exists today – too much time with a customer and they will cut you off. Comments like, “you’re account is not worth our trouble� or “please do not contact us again� are not uncommon.In the last few years business at ING Direct has slowed. Competitors offering higher interest rates with similar products have entered the market. ING Direct is now moving away from their original simple model by offering products that traditional banks offer – like debit cards and a bill paying service. However, the culture remains the same and you will find some of the nastiest customer service people on the planet at ING Direct.If you never have a problem with your account and you are happy earning a half an interest point less with an ING Direct account (compared to the newer products on the market today) then read no further. However, if you worry that you may have a problem or have had one, please pay attention.NEVER THREATEN TO CLOSE YOUR ACCOUNT! If you do, more than likely the ING Direct representative will do it for you – cutting you off from your statement history and moving your money back to your linked account.DO NOT TRY TO RESOLVE YOUR PROBLEM THROUGH THE TOLL FREE NUMBER. FOLLOW THESE INSTRUCTIONS:1) As the previous reader wrote, contact Colleen at the ING Direct headquarters in Wilmington Delaware. Colleen’s number is 302-255-3152. It’s doubtful she can help as she has been known to be nasty. So, if you get no results from Colleen…2) Call ING Direct’s main number, 302-255-3000. You will be prompted to an employee directory. Type in the last name of ING Direct’s CEO, Arkadi Kuhlmann…K-U-H-L-M-A-N-N and then the # sign. You will be then directed to his office. If you are in luck you might be connected to him. If not, then discuss your complaint with his assistant. If you still do not have your issue resolved then…3) Contact Dick Harryvan. Mr. Harryvan is an executive board member of the ING Group and is responsible for ING Direct. He oversees the U.S. operation. Dick is located in Amsterdam. His number (from the U.S.) is 011-31-20-541-5411. (Time difference is +6 hours from the East Coast)If you should even get to point one, you would be well advised to contact Emigrant Direct or HSBC among the many other high interest online savings vehicles. These are company’s that treat their customers with respect. You will definitely notice the difference. Good luck. For those of you who have accounts with ING Direct and for individuals contemplating opening an account, I urge you to read the following.

When ING Direct began business in 2000 their model was simple – to provide a high interest rate with no minimums and free access through a checking account. At the time ING Direct was the only game in town. Their low-cost model meant that the less time they dealt with customers the better their time was utilized to bring in more deposits. Consequently, a culture was created that still exists today – too much time with a customer and they will cut you off. Comments like, “you’re account is not worth our trouble� or “please do not contact us again� are not uncommon.

In the last few years business at ING Direct has slowed. Competitors offering higher interest rates with similar products have entered the market. ING Direct is now moving away from their original simple model by offering products that traditional banks offer – like debit cards and a bill paying service. However, the culture remains the same and you will find some of the nastiest customer service people on the planet at ING Direct.

If you never have a problem with your account and you are happy earning a half an interest point less with an ING Direct account (compared to the newer products on the market today) then read no further. However, if you worry that you may have a problem or have had one, please pay attention.

NEVER THREATEN TO CLOSE YOUR ACCOUNT! If you do, more than likely the ING Direct representative will do it for you – cutting you off from your statement history and moving your money back to your linked account.

DO NOT TRY TO RESOLVE YOUR PROBLEM THROUGH THE TOLL FREE NUMBER. FOLLOW THESE INSTRUCTIONS:

1) As the previous reader wrote, contact Colleen at the ING Direct headquarters in Wilmington Delaware. Colleen’s number is 302-255-3152. It’s doubtful she can help as she has been known to be nasty. So, if you get no results from Colleen…

2) Call ING Direct’s main number, 302-255-3000. You will be prompted to an employee directory. Type in the last name of ING Direct’s CEO, Arkadi Kuhlmann…K-U-H-L-M-A-N-N and then the # sign. You will be then directed to his office. If you are in luck you might be connected to him. If not, then discuss your complaint with his assistant. If you still do not have your issue resolved then…

3) Contact Dick Harryvan. Mr. Harryvan is an executive board member of the ING Group and is responsible for ING Direct. He oversees the U.S. operation. Dick is located in Amsterdam. His number (from the U.S.) is 011-31-20-541-5411. (Time difference is +6 hours from the East Coast)

If you should even get to point one, you would be well advised to contact Emigrant Direct or HSBC among the many other high interest online savings vehicles. These are company’s that treat their customers with respect. You will definitely notice the difference. Good luck.

]]> By: munkydeauxhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-114670 munkydeaux Sat, 16 Jun 2007 02:08:00 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-114670 I did not recieve the 1% offer but after looking around on their website (for something else) I found it - kinds hidden. It appears that everyone gets this - I guess they only emailed certain people. I did not recieve the 1% offer but after looking around on their website (for something else) I found it – kinds hidden. It appears that everyone gets this – I guess they only emailed certain people.

]]> By: Elliothttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-114659 Elliot Fri, 15 Jun 2007 23:18:17 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-114659 Watch out! ING Direct cancelled my daughter's account because they suspected that she gave her confidential information to someone else. Can you believe this? They "suspected" - had no proof and never even called her. Now she is on the "forbidden list" - can never open an account with ING Direct. Good riddance - our whole family is moving to EmigrantDirect Watch out! ING Direct cancelled my daughter’s account because they suspected that she gave her confidential information to someone else. Can you believe this? They “suspected” – had no proof and never even called her. Now she is on the “forbidden list” – can never open an account with ING Direct. Good riddance – our whole family is moving to EmigrantDirect

]]> By: Davidhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-110442 David Mon, 04 Jun 2007 14:12:27 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-110442 I have Electric Orange Checking and Orange Savings. I Never heard anything about my accounts being revoked. Never had any problems. I did receive the e-mail about the 1% cash back. Never had any problems with them. I have Electric Orange Checking and Orange Savings. I Never heard anything about my accounts being revoked. Never had any problems. I did receive the e-mail about the 1% cash back. Never had any problems with them.

]]> By: munkydeauxhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-103014 munkydeaux Thu, 24 May 2007 02:39:17 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-103014 I rcvd the closeur notifcation. Then all of the sudeen "mistake" email saying my o/d was reinstated immediately, account not closed. Sure 'nuf. Glad its not closed but now wouldn't really trust them with my money. Taking my referrals back!oh yes used o/d twice. no 1% offer. I rcvd the closeur notifcation. Then all of the sudeen “mistake” email saying my o/d was reinstated immediately, account not closed. Sure ‘nuf. Glad its not closed but now wouldn’t really trust them with my money. Taking my referrals back!

oh yes used o/d twice. no 1% offer.

]]> By: FMhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-102605 FM Wed, 23 May 2007 17:35:47 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-102605 ING have been having problems in the UK, too - originally one of the market leaders in savings accounts, they've completly failed to match at least two interest rate rises from the Bank of England.The results? Nearly 15% of their assets withdrawn because savers can get better rates elsewhere now.Think ING have been caught sleeping. ING have been having problems in the UK, too – originally one of the market leaders in savings accounts, they’ve completly failed to match at least two interest rate rises from the Bank of England.

The results? Nearly 15% of their assets withdrawn because savers can get better rates elsewhere now.

Think ING have been caught sleeping.

]]> By: TF Miserhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-101968 TF Miser Tue, 22 May 2007 17:43:29 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-101968 I received the offer and my account was not revoked. I received the offer and my account was not revoked.

]]> By: MikeVxhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100330 MikeVx Sat, 19 May 2007 04:43:13 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100330 Timing is everything. I just got pinged by my e-mail client. Under the circumstances, it should not be necessary to say what I found when I checked the inbox. Timing is everything. I just got pinged by my e-mail client. Under the circumstances, it should not be necessary to say what I found when I checked the inbox.

]]> By: MikeVxhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100327 MikeVx Sat, 19 May 2007 04:38:54 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100327 As of just now I have received nothing from ING but routine stuff. Before trying to draw conclusions, give it a few days. Remember that in these spam-infested days, no legitimate organization dumps large quantities of nearly-identical announcements into the net at once for fear of getting tagged by some of the automated distributed spam traps. If this is an everyone-gets-it promotion, I expect that it will dribble in over the next several days.If I don't get anything by tuesday, I'll call and ask about it. As of just now I have received nothing from ING but routine stuff. Before trying to draw conclusions, give it a few days. Remember that in these spam-infested days, no legitimate organization dumps large quantities of nearly-identical announcements into the net at once for fear of getting tagged by some of the automated distributed spam traps. If this is an everyone-gets-it promotion, I expect that it will dribble in over the next several days.

If I don’t get anything by tuesday, I’ll call and ask about it.

]]> By: AJhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100238 AJ Sat, 19 May 2007 01:42:19 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100238 I didn't have my account closed (I was sweating that it might, though, as I just started a new job and just had them set up direct deposit into my EO account) and I received this offer. I didn’t have my account closed (I was sweating that it might, though, as I just started a new job and just had them set up direct deposit into my EO account) and I received this offer.

]]> By: Cathyhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100181 Cathy Fri, 18 May 2007 23:07:06 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100181 My account was not revoked, and I did not receive the email. My account was not revoked, and I did not receive the email.

]]> By: Online Savings Bloghttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100106 Online Savings Blog Fri, 18 May 2007 21:03:38 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100106 Covering the ING Electric Orange Checking Controversy...We've covered the basics of ING's Electric Orange checking account, but missed out on the recent controversy surrounding it.Apparently, ING closed some Electric Orange accounts due to the customer's credit. Consumerism Commentary has t... Covering the ING Electric Orange Checking Controversy…

We've covered the basics of ING's Electric Orange checking account, but missed out on the recent controversy surrounding it.

Apparently, ING closed some Electric Orange accounts due to the customer's credit. Consumerism Commentary has t…

]]> By: Michaelhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100099 Michael Fri, 18 May 2007 20:56:26 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100099 I rec'd the email, but I've not yet opened an EO account. My wife and I both have the OSAs. I rec’d the email, but I’ve not yet opened an EO account. My wife and I both have the OSAs.

]]> By: DBhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100004 DB Fri, 18 May 2007 17:18:39 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-100004 My husband and I have joint account, opened recently and never closed by ING. He got and email about the offer and I didn't, even though I'm the primary account holder. My husband and I have joint account, opened recently and never closed by ING. He got and email about the offer and I didn’t, even though I’m the primary account holder.

]]> By: tmghttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99988 tmg Fri, 18 May 2007 16:49:00 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99988 I received the offer, but I've never had the Electric Orange account, just the savings. I received the offer, but I’ve never had the Electric Orange account, just the savings.

]]> By: MissGoldBughttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99976 MissGoldBug Fri, 18 May 2007 16:31:24 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99976 Hi!I don't have the EO checking account, just the savings and they offered it (1% Cash Back EO Account) to me. After reading about people's unhappy experiences with EO, I am not likely to use EO. Too much hassle to switch all the direct deposits from current checking. The 1% offer only lasts for a month anyway-that's not worth my time.For what its worth,MGB Hi!

I don’t have the EO checking account, just the savings and they offered it (1% Cash Back EO Account) to me. After reading about people’s unhappy experiences with EO, I am not likely to use EO. Too much hassle to switch all the direct deposits from current checking. The 1% offer only lasts for a month anyway-that’s not worth my time.

For what its worth,

MGB

]]> By: ibhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99972 ib Fri, 18 May 2007 16:21:32 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99972 addendum: oh, forgot to say with nearby bank, a joint acct with live-in paramour. 4 accts. addendum: oh, forgot to say with nearby bank, a joint acct with live-in paramour. 4 accts.

]]> By: ibhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99969 ib Fri, 18 May 2007 16:19:12 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99969 the ing email sent to me said "up to $250 per month" instead of $500 as in flexo's post.i have no plans of changing what i have (3 accts). one ing direct savings acct and a nearby bank's (not ing) no fee checking acct linked w/ same bank's savings acct. the ing email sent to me said “up to $250 per month” instead of $500 as in flexo’s post.

i have no plans of changing what i have (3 accts). one ing direct savings acct and a nearby bank’s (not ing) no fee checking acct linked w/ same bank’s savings acct.

]]> By: Doughttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99947 Doug Fri, 18 May 2007 15:42:41 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99947 I received the 1% cash back email, but my account was never revoked. I received the 1% cash back email, but my account was never revoked.

]]> By: Save Moneyhttp://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99941 Save Money Fri, 18 May 2007 15:25:04 +0000 http://www.consumerismcommentary.com/2007/05/18/ing-direct-offers-1-to-some-customers/#comment-99941 I did not receive the 1% email but I did get the email saying my account would be closed. I contacted the credit bureau and two days later I got an email back saying my account would not be closed and my overdraft line was reinstated. I have never used the overdraft so that was not an issue for me. I did not receive the 1% email but I did get the email saying my account would be closed. I contacted the credit bureau and two days later I got an email back saying my account would not be closed and my overdraft line was reinstated. I have never used the overdraft so that was not an issue for me.

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