I am still receiving comments from people who are having technical issues with TIAA-Cref, even almost a year and a half after my first problem with their system in January 2006. I’ve recently received a notice from a reporter who is looking to follow up with this story. If you are still having customer service or technical problems when dealing with TIAA-Cref, please contact Renee Ferguson. Here is her message:
I am a reporter with eWeek magazine and have covered the issues at TIAA-CREF in depth. I was under the impression that many of the company’s systems upgrade issues were resolved, but looking at these posts that doesn’t seem to be the case.If, as of June 2007, you are still having issues with TIAA-CREF and are willing to speak to the press, please contact me, either via email or by phone. I can be reached at renee_ferguson@ziffdavis.com, or 518.580.8515.
Consider that an open invitation for legitimate issues.
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6:20 am (reply)
6:58 pm (reply)
I am having terrible time with TIAA-CREF regarding my
deceased sister’s retirement account. They continue stalling and making excuses for not providing the forms to claim funds and they will not allow me on-line access to the account. The staff seems to be trained in how to delay and frustrate beneficiary clients’ claims.
I do plan to file a complaint to the SEC. I can not believe I’m having such problems with a company that is handling the retirement funds of university professors.
6:10 pm (reply)
They have not solved their problems. TODAY I was told that my 403B payments were not paid due to ” unpredictable random software glitches” because of the recent system upgrade.
11:40 am (reply)
The hairs just stood up on my arms when I read your problem. I too am going through the same thing. My brother passed away in November 2007 and I have been getting the run around since May 2008 – including today, September 10, 2008. They refuse to release the funds, have sent me wrong forms, admit they have all the right forms now but won’t release the funds. No one in that company will answer a phone directly – it all goes into a voice mail. They never return calls. I am in the process now of sending letters to various newspapers and tv news shows to see if someone will do an extensive investigative reporting job on this blatant misuse of funds and fiduciary irresponsiblity. I have dealt with no less that 15 people. I was wondering if there is a way we can form a class action suit against them. It is bad enough that my brother passed away at a young age and it is criminal that they have turned his death into a nightmare. He had been an employee of TIAA-CREF so if this is the way they treat the families of employees you can imagine their complete disregard to investors.