Comments on: An Example of Excellent Customer Service http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/ A premiere personal finance blog, established 2003. Within, Flexo discusses his own experiences with money, and he and other authors comment on a wide range of personal finance topics. Sun, 08 Nov 2009 07:50:42 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: MoneyFwd http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-118057 MoneyFwd Tue, 14 Aug 2007 15:56:07 +0000 http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-118057 I agree with Tim. The service used to be better and it has been getting worse, depending on your situation. They are still better than mostly everyone else I've dealt with on the phone. Also, they seem to be trying to convert everyone to rewards, and it seems to be a standard practive for them now. My best experience from them lately was when I had to get an appraisal for my wife's harp and couldn't find a place to get it. I called USAA and the individual spent about 15 minutes or so asking around and searching before he found a store I could call or go to. I agree with Tim. The service used to be better and it has been getting worse, depending on your situation. They are still better than mostly everyone else I’ve dealt with on the phone. Also, they seem to be trying to convert everyone to rewards, and it seems to be a standard practive for them now.

My best experience from them lately was when I had to get an appraisal for my wife’s harp and couldn’t find a place to get it. I called USAA and the individual spent about 15 minutes or so asking around and searching before he found a store I could call or go to.

]]> By: Tim http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-118026 Tim Mon, 13 Aug 2007 20:04:57 +0000 http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-118026 i echo what others have said about usaa; however, the company has changed and customer support has decreased. usaa is also more likely to drop you quickly over insurance claims. they are a good company if you maintain good credit; otherwise, if they will sort of blacklist you until you get your finances in order (i.e. if you have credit issues, they will cut off online banking which essentially means that you cannot use usaa as your primary bank unless you live in san antonio). they also have higher limit requirements than most other banks out there for premium services--that is, private banking at other major banks requires around $75k-$100k, whereas usaa requires $500k. i've been with them for a long time, and they are very good and very responsive even though i think service has decreased some. with that said, you cannot beat the deposit@home feature. i echo what others have said about usaa; however, the company has changed and customer support has decreased. usaa is also more likely to drop you quickly over insurance claims. they are a good company if you maintain good credit; otherwise, if they will sort of blacklist you until you get your finances in order (i.e. if you have credit issues, they will cut off online banking which essentially means that you cannot use usaa as your primary bank unless you live in san antonio). they also have higher limit requirements than most other banks out there for premium services–that is, private banking at other major banks requires around $75k-$100k, whereas usaa requires $500k.

i’ve been with them for a long time, and they are very good and very responsive even though i think service has decreased some. with that said, you cannot beat the deposit@home feature.

]]> By: Paco http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117999 Paco Mon, 13 Aug 2007 00:06:54 +0000 http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117999 I worked for USAA while I was in college. I was a lowly claims rep, but it remains the most buttoned-up company I've ever worked for. Their training is phenomenal and they really take care of their employees. USAA is a great example of how a company should be run. I worked for USAA while I was in college. I was a lowly claims rep, but it remains the most buttoned-up company I’ve ever worked for. Their training is phenomenal and they really take care of their employees. USAA is a great example of how a company should be run.

]]> By: Lazy Man and Money http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117996 Lazy Man and Money Sun, 12 Aug 2007 21:57:58 +0000 http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117996 USAA has outstanding customer support. We're slowly moving a lot of our money there. We might be able to get another half percent of interest elsewhere, but for the difference between 4.5 and 5%, we'll take the customer service. USAA has outstanding customer support. We’re slowly moving a lot of our money there. We might be able to get another half percent of interest elsewhere, but for the difference between 4.5 and 5%, we’ll take the customer service.

]]> By: Sestos http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117987 Sestos Sun, 12 Aug 2007 06:32:20 +0000 http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117987 I have used USAA for 5 years and their service is amazing. They do not offer some of the high interest saving accounts or the low priced mutual funds like vanguard; however their service consistently surpasses others. My car insurance though them is amazing, one call call, send in a police report and just take you car in to get fixed. I have used USAA for 5 years and their service is amazing.
They do not offer some of the high interest saving accounts or the low priced mutual funds like vanguard; however their service consistently surpasses others.
My car insurance though them is amazing, one call call, send in a police report and just take you car in to get fixed.

]]> By: David Mackey http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117979 David Mackey Sat, 11 Aug 2007 21:17:32 +0000 http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117979 I just wrote a post on financial institutions and how one of the areas they need to improve in is customer service. I have had a few good experiences, but usually I've had to ask for them. Such as getting hit w/an annual fee on a credit card when I wasn't supposed to, but they worked to resolve that. I just wrote a post on financial institutions and how one of the areas they need to improve in is customer service. I have had a few good experiences, but usually I’ve had to ask for them. Such as getting hit w/an annual fee on a credit card when I wasn’t supposed to, but they worked to resolve that.

]]> By: Russ http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117971 Russ Sat, 11 Aug 2007 14:49:14 +0000 http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117971 When it comes to customer service, it doesn't get any better than USAA. I have my checking, savings, brokerage, homeowners, life insurance, auto insurance, home equity and mortgage with them for a reason. They're simply awesome. Membership is limited to those with military connections, which is unfortunate because USAA just rocks. When it comes to customer service, it doesn’t get any better than USAA. I have my checking, savings, brokerage, homeowners, life insurance, auto insurance, home equity and mortgage with them for a reason. They’re simply awesome.

Membership is limited to those with military connections, which is unfortunate because USAA just rocks.

]]> By: Leroy Brown http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117970 Leroy Brown Sat, 11 Aug 2007 14:43:00 +0000 http://www.consumerismcommentary.com/2007/08/11/an-example-of-excellent-customer-service/#comment-117970 I've always been a huge fan of USAA's customer service. In the rare instance that I have to call them for anything at all, they're amazingly friendly, very professional, and always make sure I'm happy before they get off the phone. The only other financial institution that compares ( that I know of ) is Penfed. Both have world-class customer service. I’ve always been a huge fan of USAA’s customer service. In the rare instance that I have to call them for anything at all, they’re amazingly friendly, very professional, and always make sure I’m happy before they get off the phone. The only other financial institution that compares ( that I know of ) is Penfed. Both have world-class customer service.

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