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Consumer

Will My Honda Civic Drive Another 2,850,000 Miles?

by Luke Landes
Honda Civic

While I am happy I’ve kept my 2004 Honda Civic eight and a half years and haven’t felt the need to upgrade, I’m certainly not as dedicated to maintaining old cars as an automobile enthusiast. In fact, I’ve been ridiculed and insulted by people whose opinion is that eight years is not very impressive for ... Continue reading this article…

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Discover Bank Forced to Pay $200 Million Refund and $14 Million Fine

by Luke Landes
Money Hand Refund

There’s no place for deceptive marketing tactics. Discover Bank‘s credit card customers allegedly found themselves on the receiving end of a sales pitch without knowing it. The Consumer Financial Protection Bureau (CFPB), teamed with the Federal Deposit Insurance Corporation (FDIC), uncovered evidence of slimy sales tactics. In many cases, consumers thought they were adding free ... Continue reading this article…

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Are Consumers Really Concerned About Savings?

by Luke Landes
Savings piggy bank

A survey released by Chase today concluded that 74 percent of Americans are concerned about having enough money in savings, but only 34 percent have increased their savings since the economic downturn. There’s more to the survey, but this fact alone raises more than enough questions to consider for an entire day. What does it ... Continue reading this article…

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Individualized Coupons Aid Price Discrimination

by Luke Landes
Grocery store

I’m not a fan of allowing companies to track every purchasing decision I make, but I’ve sacrificed some of my expectations for privacy in return for convenience. I use my credit card for most purchases, and over the years, credit card issuers could have created a database with my transaction history and could theoretically use ... Continue reading this article…

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Capital One to Pay $210 Million Including Refunds and Penalties

by Luke Landes
Capital One

The Consumer Financial Protection Bureau struck Capital One hard this week. The consumer protection agency has found that the credit card company improperly marketed add-on products to its customers. Because of this behavior, Capital One has agreed to pay refunds to 2.5 million customers totaling about $150 million, in addition to a $25 million penalty ... Continue reading this article…

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Credit Card Users May Pay an Additional Fee

by Luke Landes
Credit cards

When retailers and credit card issuers argue about fees, does the consumer win? The consumer is generally ignored in these discussions. Businesses are controlling the dialogue. Businesses, particularly small businesses that rely on profit margins more than volume, were successful in getting regulators to restrict “swipe” or interchange fees. The fees credit card transaction processing ... Continue reading this article…

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Best Mark Interco Mystery Shopping Scam

by Luke Landes
Best Mark Interco Mystery Shopping Scam Letter

Somehow, my name and address found its way on a list of potential suckers. Some company out there thought I would be gullible, falling for an obvious financial scam. A few days ago, I received a letter and check for almost $3,000 in the mail. I wasn’t expecting this delivery, so my suspicions were high ... Continue reading this article…

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Stop Facebook From Using Your Information for Advertising

by Luke Landes
Facebook

I generally don’t buy clothing that displays noticeable branding. I’m not completely immune from allowing my body to be used as a billboard, however. Although I don’t wear shirts emblazoned with “GAP” across the front, someone who checks me out from the back might see a Lee or Levi’s label. Some shirts might have a ... Continue reading this article…

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Back-to-School Saturday: You Know, For Kids

by Luke Landes
Aeropostale - Teen Shopping

November’s Black Friday has been has been around for decades, but it’s only recently that it became the crazed shopping event resulting in deaths due to shopper stampedes. Online retailers invented Cyber Monday to bring some of the hype associated with brick-and-mortar retail locations to the internet. Don’t get me wrong; both “holidays” provide opportunities ... Continue reading this article…

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Repair Cafe: Bring Your Broken Doodads and Gadgets

by Luke Landes
Broken Toaster

We live in an era of cheap, disposable goods. My closet full of clothing, much of it rarely worn, even though I sort through my wardrobe about once a year to eliminate items I no longer need, is a good indicator of this situation. For a good period when I was a kid, I wore ... Continue reading this article…

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Consumers Want Easier Online Payments

by Luke Landes
MasterCard credit card

Yes, it’s frustrating to need to reach for my wallet and type in my credit card number every time I want to complete a purchase online. According to a recent MasterCard and Harris Interactive survey, 58 percent of consumers agree with me. Consumers even abandon their online shopping carts when the check-out process requires too ... Continue reading this article…

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Sprint in $300 Million Tax Fraud Lawsuit

by Luke Landes

In order to offer better prices to customers, Sprint has allegedly under-collected and underpaid New York State sales taxes by $100 million. If the Attorney General’s allegations are true, Sprint could end up owing the state government as much as $300 million or more due to underpayment penalties. Sprint is denying the charges, claiming they’ve ... Continue reading this article…

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Save Money at the Gas Pump

by Luke Landes
Gas Pump Fuel | crowt59

If you’ve stopped at a gas station lately, you might have been shocked to see the price on the big signs. Even if your gas station charges a different amount for credit card users than for cash customers, sometimes called a “cash discount” even though it’s the cash price that’s competitive with other stations, the ... Continue reading this article…

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Will You Buy the iPad 3?

by Luke Landes
iPad

All signs are pointing to Apple releasing the latest iteration of its popular tablet this coming week. I gave in last year and purchased the original iPad, and I made this decision just days before the iPad 2 was announced. Now, tech geeks are expecting the iPad 3 to hit to streets this week. The ... Continue reading this article…

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Consumer Privacy Bill of Rights

by Luke Landes
Facebook

Last week, the White House released a Consumer Privacy Bill of Rights. This isn’t a law or regulation, but a set of guidelines that could possibly underscore future actions by Congress and enforcement by the Federal Trade Commission. Private, personal information should be private and personal, but when consumers enroll for any type of service, ... Continue reading this article…

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Customers Say Retailers Are Not Living Up to Durbin Amendment Promise

by Luke Landes
Cashier checkout at Walmart

Retailers, represented by the National Retail Foundation, promised that consumers would benefit when retailers, particularly small businesses, were to benefit from regulated interchange (swipe) fees charged by Visa and MasterCard. The regulation, commonly called the “Durbin Amendment to the Dodd-Frank Act,” would lower the cost for businesses who were subject to an effective duopoly between ... Continue reading this article…

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Are You Ready For Higher Cell Phone Bills?

by Luke Landes
Tablet

As more consumers in the United States are jumping on the smartphone and tablet bandwagon — personally, I contribute to this mess with one of the latest phones with Android software as well as a first-generation iPad — there’s less room in the limited airwaves for customers’ needs to access the internet and occasionally make ... Continue reading this article…

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Do Retailers Know Too Much About Shoppers?

by Luke Landes
Target

It’s no surprise that retailers track your purchases. It’s obvious at the grocery store, particularly if you sign up for the supermarket’s loyalty discount program. If you provide your address, you’ll receive coupons and ads tailored specifically to your buying habits. My local supermarket allows customers to sign up anonymously; the coupons are offered right ... Continue reading this article…

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Amazon.com Retail Stores: Another Threat to Small Businesses?

by Luke Landes
Books

I was torn when Amazon.com, the online-only retailer for books, music, and movies, became popular. I liked the convenience, but it was clear that local brick-and-mortar bookstores would have difficulty competing with Amazon’s prices in the long term. I was swayed enough to the side against Amazon when I participated in a boycott of the ... Continue reading this article…

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Top Ten Personal Finance Start-Ups

by Luke Landes

The financial industry has been mostly static for centuries, with companies doing business and offering services not much different from how the companies operated for earlier generations of consumers. When there is innovation in the industry, it generally comes from smaller companies and entrepreneurs looking to fill a need that isn’t covered by larger, less ... Continue reading this article…

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