As featured in The Wall Street Journal, Money Magazine, and more!

Consumer

Sprint in $300 Million Tax Fraud Lawsuit

by Luke Landes

In order to offer better prices to customers, Sprint has allegedly under-collected and underpaid New York State sales taxes by $100 million. If the Attorney General’s allegations are true, Sprint could end up owing the state government as much as $300 million or more due to underpayment penalties. Sprint is denying the charges, claiming they’ve ... Continue reading this article…

4 comments Read the full article →

Save Money at the Gas Pump

by Luke Landes
Gas Pump Fuel | crowt59

If you’ve stopped at a gas station lately, you might have been shocked to see the price on the big signs. Even if your gas station charges a different amount for credit card users than for cash customers, sometimes called a “cash discount” even though it’s the cash price that’s competitive with other stations, the ... Continue reading this article…

29 comments Read the full article →

Will You Buy the iPad 3?

by Luke Landes
iPad

All signs are pointing to Apple releasing the latest iteration of its popular tablet this coming week. I gave in last year and purchased the original iPad, and I made this decision just days before the iPad 2 was announced. Now, tech geeks are expecting the iPad 3 to hit to streets this week. The ... Continue reading this article…

16 comments Read the full article →

Consumer Privacy Bill of Rights

by Luke Landes
Facebook

Last week, the White House released a Consumer Privacy Bill of Rights. This isn’t a law or regulation, but a set of guidelines that could possibly underscore future actions by Congress and enforcement by the Federal Trade Commission. Private, personal information should be private and personal, but when consumers enroll for any type of service, ... Continue reading this article…

9 comments Read the full article →

Customers Say Retailers Are Not Living Up to Durbin Amendment Promise

by Luke Landes
Cashier checkout at Walmart

Retailers, represented by the National Retail Foundation, promised that consumers would benefit when retailers, particularly small businesses, were to benefit from regulated interchange (swipe) fees charged by Visa and MasterCard. The regulation, commonly called the “Durbin Amendment to the Dodd-Frank Act,” would lower the cost for businesses who were subject to an effective duopoly between ... Continue reading this article…

16 comments Read the full article →

Are You Ready For Higher Cell Phone Bills?

by Luke Landes
Tablet

As more consumers in the United States are jumping on the smartphone and tablet bandwagon — personally, I contribute to this mess with one of the latest phones with Android software as well as a first-generation iPad — there’s less room in the limited airwaves for customers’ needs to access the internet and occasionally make ... Continue reading this article…

16 comments Read the full article →

Do Retailers Know Too Much About Shoppers?

by Luke Landes
Target

It’s no surprise that retailers track your purchases. It’s obvious at the grocery store, particularly if you sign up for the supermarket’s loyalty discount program. If you provide your address, you’ll receive coupons and ads tailored specifically to your buying habits. My local supermarket allows customers to sign up anonymously; the coupons are offered right ... Continue reading this article…

23 comments Read the full article →

Amazon.com Retail Stores: Another Threat to Small Businesses?

by Luke Landes
Books

I was torn when Amazon.com, the online-only retailer for books, music, and movies, became popular. I liked the convenience, but it was clear that local brick-and-mortar bookstores would have difficulty competing with Amazon’s prices in the long term. I was swayed enough to the side against Amazon when I participated in a boycott of the ... Continue reading this article…

20 comments Read the full article →

Top Ten Personal Finance Start-Ups

by Luke Landes

The financial industry has been mostly static for centuries, with companies doing business and offering services not much different from how the companies operated for earlier generations of consumers. When there is innovation in the industry, it generally comes from smaller companies and entrepreneurs looking to fill a need that isn’t covered by larger, less ... Continue reading this article…

14 comments Read the full article →

Consumer Financial Protection Bureau Wants Payday Loan Feedback

by Luke Landes
Check

While the mainstream financial industry has faced a dizzying array of government and quasi-government regulations through most of the last one hundred years, non-bank financial products have, for the most part, evaded regulations. Catering to lower-income communities, payday loan storefronts and check cashing establishments have managed to justify their business models. The more desperate you ... Continue reading this article…

8 comments Read the full article →

The Power of Customer Outrage

by Luke Landes

In what almost seemed like a staged publicity stunt, Verizon Wireless quickly rescinded their plans for a new $2 fee for most bill payment options. An employee leaked an internal memo describing the new fee, and within twenty-four hours, the wireless company both confirmed and then rescinded the fee, citing their policy of listening to ... Continue reading this article…

6 comments Read the full article →

Verizon Wireless Plans Then Rescinds $2 Fee for Paying Your Bill

by Luke Landes
Verizon Wireless

Update: Less than a day after a Verizon Wireless employee leaked a memo with this information, the company has announced that it will not be moving forward with the implementation of this $2 fee. The sad fact is we now live in a world where many companies have left their customers behind in the search ... Continue reading this article…

27 comments Read the full article →

The 3/50 Project: Help Your Local Economy

by Emily Guy Birken
Bakery

This is a guest article by Emily Guy Birken, author of The SAHMambulust. In this article, Emily explains and reviews the 3/50 Project, a movement designed to boost local economies. The presents have been given out, the wrapping paper has been cleaned up, and Black Friday, Cyber Monday, and Small Business Saturday from American Express ... Continue reading this article…

9 comments Read the full article →

Paying Off Layaway Accounts at Kmart

by Luke Landes
Kmart

When I first read the news about alleged Good Samaritans and Secret Santas paying off Kmart customers’ layaway accounts, the cynical side of my mind took over. What a great marketing maneuver for K-Mart. With mystery lay-off angels, they are saying, “Buy your gifts on layaway here, an action that could very well be profitable ... Continue reading this article…

24 comments Read the full article →

Free Shipping Day

by Luke Landes
Package Delivery

Today is Free Shipping Day, and thousands of online merchants are participating in this movement, offering free or reduced price shipping so customers have an opportunity to receive last-minute orders in time for the holidays. Free Shipping Day was founded by an entrepreneur-couple in December 2007 as a location for finding shipping discounts offered by ... Continue reading this article…

4 comments Read the full article →

How to Receive Great Customer Service

by Luke Landes
Telephone

Rather than blaming a representative or a corporate culture when discussions with a company don’t go the customer’s way, perhaps there are specific things the customer can do to encourage representatives to help. Money Magazine polled its readers and talked to experts to determine the best tactics for receiving the best customer service from companies. ... Continue reading this article…

12 comments Read the full article →

The CFPB’s New Credit Card Agreements

by Luke Landes

Although Congress is dragging its feet in confirming the Consumer Financial Protection Bureau’s potential director, the bureau has been busy developing new tools to help consumers understand agreements that are potentially damaging to a family’s finances. Last year, issuers debuted new credit card statements designed to frighten borrowers into paying off debt faster. The new ... Continue reading this article…

3 comments Read the full article →

Tame Your Achilles’ Heel for Financial Freedom

by Ginger
Achilles' Heel

This is a guest article by Ginger, owner and curator of Girls Just Wanna Have Funds. She works as a psychotherapist with clients with whom money is a frequent topic. When people think about financial freedom, most tend to think of it as this abstract state of being since it’s something that has yet to ... Continue reading this article…

9 comments Read the full article →

Record-Setting Cyber Monday

by Luke Landes
Cyberman - Cyber Monday

Consumers in the United States spent more money online in one day, this past Monday, than they spent in any other one day in history. Online browsing and shopping resulted in $1.25 billion in sales on Cyber Monday, up 22 percent from the previous one-day record, last year’s Cyber Monday. The $1.25 billion in sales ... Continue reading this article…

26 comments Read the full article →

How Much Money Did You Spend This Weekend?

by Luke Landes

From a retail perspective, this holiday weekend was successful. The National Retail Federation — an organization that represents retailers and is always happy to report good news in the industry — says that total spending over the four-day weekend from Thanksgiving to Sunday increased 16 percent over the same time period in 2010 when measured ... Continue reading this article…

18 comments Read the full article →
Page 3 of 2512345···Last »