As featured in The Wall Street Journal, Money Magazine, and more!

Consumer

How to Receive Great Customer Service

by Luke Landes
Telephone

Rather than blaming a representative or a corporate culture when discussions with a company don’t go the customer’s way, perhaps there are specific things the customer can do to encourage representatives to help. Money Magazine polled its readers and talked to experts to determine the best tactics for receiving the best customer service from companies. […]

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The CFPB’s New Credit Card Agreements

by Luke Landes

Although Congress is dragging its feet in confirming the Consumer Financial Protection Bureau’s potential director, the bureau has been busy developing new tools to help consumers understand agreements that are potentially damaging to a family’s finances. Last year, issuers debuted new credit card statements designed to frighten borrowers into paying off debt faster. The new […]

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Tame Your Achilles’ Heel for Financial Freedom

by Ginger
Achilles' Heel

This is a guest article by Ginger, owner and curator of Girls Just Wanna Have Funds. She works as a psychotherapist with clients with whom money is a frequent topic. When people think about financial freedom, most tend to think of it as this abstract state of being since it’s something that has yet to […]

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Record-Setting Cyber Monday

by Luke Landes
Cyberman - Cyber Monday

Consumers in the United States spent more money online in one day, this past Monday, than they spent in any other one day in history. Online browsing and shopping resulted in $1.25 billion in sales on Cyber Monday, up 22 percent from the previous one-day record, last year’s Cyber Monday. The $1.25 billion in sales […]

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How Much Money Did You Spend This Weekend?

by Luke Landes

From a retail perspective, this holiday weekend was successful. The National Retail Federation — an organization that represents retailers and is always happy to report good news in the industry — says that total spending over the four-day weekend from Thanksgiving to Sunday increased 16 percent over the same time period in 2010 when measured […]

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One Black Friday Tip to Rule Them All: Buy Nothing

by Luke Landes

For those in the United States, tradition and media influence have established today as a day for spending time with family, over-eating, and watching television. What could be more American than Thanksgiving Day? Fast becoming a tradition for consumers is Black Friday (and to a lesser extent Cyber Monday). Retailers have discovered a tendency to […]

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American Express’s Small Business Saturday

by Luke Landes
American Express

I’ve avoided writing about Black Friday this year. In the community I follow, promoting the day after Thanksgiving for shopping has gotten completely out of hand. I wrote an article for PC World a few years ago, The Insider’s Guide to Black Friday Bargains, where the tips are still relevant for today’s shoppers. I’m not […]

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Netflix Wal-Mart Class Action Lawsuit

by Luke Landes
Netflix

A few years ago, Netflix and Wal-Mart allegedly entered an agreement where Wal-Mart agreed to exist the DVD rental business and promote Netflix’s service and Netflix would not sell new DVDs to compete with Wal-Mart. A group of Netflix customers have banded together to enter a class action anti-trust lawsuit against the two companies for […]

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The Best Holiday Gift: A Shared Experience

by Luke Landes
Wrapped Gift

You’ll never reach the top level in Abraham Maslow’s hierarchy of needs, self-actualization, if you concern yourself with your possessions. If you focus on acquiring gadgets, showering your children with toys, or achieving other materialistic pursuits, if you do so while neglecting the pursuit of including satisfying experiences in your life, you can never reach […]

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20+ Christmas Gift Ideas Under $100

by Luke Landes

While I’ve already offered my suggestions for this year’s best holiday toys, not everyone on your Christmas or gift-giving list is a child. You may have a special adult someone on your list who would appreciate something more useful. Although it’s early in the holiday shopping season, at least for me, some of the best […]

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