As featured in The Wall Street Journal, Money Magazine, and more!

Consumer

Consumer Financial Protection Bureau Wants Payday Loan Feedback

by Luke Landes
Check

While the mainstream financial industry has faced a dizzying array of government and quasi-government regulations through most of the last one hundred years, non-bank financial products have, for the most part, evaded regulations. Catering to lower-income communities, payday loan storefronts and check cashing establishments have managed to justify their business models. The more desperate you […]

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The Power of Customer Outrage

by Luke Landes

In what almost seemed like a staged publicity stunt, Verizon Wireless quickly rescinded their plans for a new $2 fee for most bill payment options. An employee leaked an internal memo describing the new fee, and within twenty-four hours, the wireless company both confirmed and then rescinded the fee, citing their policy of listening to […]

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Verizon Wireless Plans Then Rescinds $2 Fee for Paying Your Bill

by Luke Landes
Verizon Wireless

Update: Less than a day after a Verizon Wireless employee leaked a memo with this information, the company has announced that it will not be moving forward with the implementation of this $2 fee. The sad fact is we now live in a world where many companies have left their customers behind in the search […]

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The 3/50 Project: Help Your Local Economy

by Emily Guy Birken
Bakery

This is a guest article by Emily Guy Birken, author of The SAHMambulust. In this article, Emily explains and reviews the 3/50 Project, a movement designed to boost local economies. The presents have been given out, the wrapping paper has been cleaned up, and Black Friday, Cyber Monday, and Small Business Saturday from American Express […]

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Paying Off Layaway Accounts at Kmart

by Luke Landes
Kmart

When I first read the news about alleged Good Samaritans and Secret Santas paying off Kmart customers’ layaway accounts, the cynical side of my mind took over. What a great marketing maneuver for K-Mart. With mystery lay-off angels, they are saying, “Buy your gifts on layaway here, an action that could very well be profitable […]

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Free Shipping Day

by Luke Landes
Package Delivery

Today is Free Shipping Day, and thousands of online merchants are participating in this movement, offering free or reduced price shipping so customers have an opportunity to receive last-minute orders in time for the holidays. Free Shipping Day was founded by an entrepreneur-couple in December 2007 as a location for finding shipping discounts offered by […]

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How to Receive Great Customer Service

by Luke Landes
Telephone

Rather than blaming a representative or a corporate culture when discussions with a company don’t go the customer’s way, perhaps there are specific things the customer can do to encourage representatives to help. Money Magazine polled its readers and talked to experts to determine the best tactics for receiving the best customer service from companies. […]

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The CFPB’s New Credit Card Agreements

by Luke Landes

Although Congress is dragging its feet in confirming the Consumer Financial Protection Bureau’s potential director, the bureau has been busy developing new tools to help consumers understand agreements that are potentially damaging to a family’s finances. Last year, issuers debuted new credit card statements designed to frighten borrowers into paying off debt faster. The new […]

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Tame Your Achilles’ Heel for Financial Freedom

by Ginger
Achilles' Heel

This is a guest article by Ginger, owner and curator of Girls Just Wanna Have Funds. She works as a psychotherapist with clients with whom money is a frequent topic. When people think about financial freedom, most tend to think of it as this abstract state of being since it’s something that has yet to […]

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Record-Setting Cyber Monday

by Luke Landes
Cyberman - Cyber Monday

Consumers in the United States spent more money online in one day, this past Monday, than they spent in any other one day in history. Online browsing and shopping resulted in $1.25 billion in sales on Cyber Monday, up 22 percent from the previous one-day record, last year’s Cyber Monday. The $1.25 billion in sales […]

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