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Travel

My recent experiences traveling across country gave me more appreciation, or disapproval, of the lengths airlines are now gong to empty the wallets of travelers. The flight industry once positioned itself as luxury travel, with a variety of free amenities, but the industry takes the opposite approach now.

Yes, it is true that airlines compete mostly on airfare. I understand companies need to recover the cost of airport real estate and fuel in other ways. The airlines find it easy to hide the many varieties of fees. Travelers who are rushed — and the security process ensures more people will feel rushed — are more willing to pay for something rather than argue or look for other options. Additionally, it seems like every month an airline decides to begin charging for something that has traditionally been free.

Here are some ways to avoid getting nickel-and-dimed by the airlines.

1. Bring your own food. While you can’t bring much liquid through security, you can bring food with you from outside the airport. Once you enter the airport, the food you will find in the restaurants and shops will be over-priced. If you wait until you are on the plane, not only will the options be more expensive, there will be fewer options. Make something at home, add some snacks to quell your appetite, and bring an empty water bottle to fill at the fountain once you pass security.

2. Pack light. Several airlines now charge if you check a bag. Try to travel with only a carry-on bag if possible. If not, don’t let your luggage exceed the weight limits. And check in online before hand; checking a bag in person can often cost more than checking a bag online.

3. Arrive to the airport early. Leave more than enough time to proceed through security and relax at the gate before boarding time. Avoiding stress at the airport will prevent you from taking the easy way out on choices and buying things with which you can live out.

4. Bring your own pillow and blanket. If you are used to the free blanket and pillow traditionally offered for free on long flights, you’ll be disappointed to find they are not available in all cases, and when they are, often you will have to pay. If you can pack a small pillow and blanket your own in your carry-on bag or live without them, your wallet will thank you.

5. Bring your own headphones. Airlines are offering more entertainment for free. Almost every flight I’ve been on for the past two years have featured a monitor in the back of the seat in front of me with a variety of channel options. Most flights will charge you for headphones for listening to the programming, however. In almost all cases, your own headphones or iPod ear buds will work just fine. Even on Continental Airlines flights, where the audio is delivered with two mono jacks rather than one stereo jack, you can use your own headphone and experience half of the audio.

6. Bring your own entertainment. Listen to your own music or watch your own movies on your computer. While many airlines do have some free entertainment, they will want to offer you more for a fee. Even though I had access to free television shows on Delta, the better shows and movies would have cost several dollars. I stuck with the free entertainment provided by the airline as well as my own equipment.

7. Don’t use curbside check-in. If you are dropping off bags to be checked, bring them inside. Curbside check-in may save some time, but if you arrive at the airport early enough, you can save money by dropping your bags off inside the terminal.

8. Use your own internet access. With my BlackBerry, I already paid for a tethering service. While I was sitting in the terminal waiting to board my flights, I could connect the phone to my computer to access the Internet. Some airports have free WiFi now, but not many. If you want to access the Internet while waiting, you may have to pay a fee to access a proprietary Wifi network. Better yet, if your life and work don’t involve constantly being online, try to avoid the Internet completely while traveling.

9. Don’t be picky about your seat selection. I have found that more airlines are charging for reserving an exit row or bulkhead seat in advance, if they allow the practice at all. Thanks to SeatGuru, it’s easy to find the best seats on any airplane, and the airlines want to charge premiums now that everyone wants the best seats. If you would be comfortable wherever they place you, don’t pay any extra money for better placement.

10. Complain to Congress. If Congress was able to force credit card companies to stop their anti-consumer policies of over-charging and double-charging, perhaps they would have some luck with the airline industry as well. Keep in mind, when one door closes another one usually opens; companies usually find a way to get around restrictions and continue making life difficult for customers to protect the bottom line and shareholders.

What other airline fees have you discovered and how do you avoid them?

Photo credits: paalia, georgeparrilla

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As of this past Saturday, my brother is now a married man. He and his wife live in California, and I spent Halloween attending their wedding and the past week visiting with my family in that state. I am happy I was able to take a week off from my day job and spend it with my relatives for the occasion. It was a beautiful ceremony and a fun reception and party, and within a few weeks, the new couple will be traveling to Costa Rica for their honeymoon.

The wedding was on Halloween, but costumes were not required.

I was happy to find a great deal on airfare for the cross-country travel. Delta Airlines offered a rate of $250 including tax for the round trip travel from John F. Kennedy International Airport to Los Angeles International Airport. This rate is about $100 less than the lowest rate I have ever paid for a trip for the Philadelphia or New York area to the Los Angeles area and several hundred dollars less than the typical rate.

In order to qualify for this low rate, I had to make a few sacrifices:

  • DeltaJFK is not my preferred airport. Either Newark Liberty International Airport (EWR) or Philadelphia International Airport (PHL) are more convenient.
  • When checking in for departure online, I was charged $15 for checking a bag in addition to my carry-on luggage.
  • After arriving at the airport, checking my luggage, and proceeding through security, I was directed towards a shuttle bus to take us to our gate at a different terminal.
  • On the flight, we are treated to amenities like a full-featured, personal media center but if we want a meal we would need to pay at least $8.
  • The seats on the flight offer less legroom than I am used to from other airlines like JetBlue and Continental. By the time I booked the flight, exit rows and bulkhead seats were unavailable.
  • LAX is not my preferred airport, either. A better choice for the Los Angeles area, where my brother lives, is Long Beach Airport (LGB). When visiting my mother, I would prefer John Wayne Airport (SNA) in Orange County.
  • Unable to check in online in advance for the return trip, I was charged $20 for having a bag checked. I also left a tip for curbside check-in.

Considering the price was half of what I might otherwise pay for a trip to California, I was willing to put up with a few annoyances. Although I like JetBlue, I feel no particular loyalty to any one company. I do not travel enough for frequent flier rewards to have any impact on my purchasing behavior.

Do you have a favorite or preferred airline or airport? Do you stick to your favorites or are you willing to compromise on comfort for a great airfare?

Photo credit: Hong Kong dear Edward

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As I’ve mentioned recently, my maternal grandmother passed away a few days ago, my second of two grandmothers to pass away in the past few weeks. A few years ago, she moved out to California to be cared for by my mother and brother who had also moved out to the west coast several years earlier. When my grandmother entered hospice care, I mentioned to my boss that I would be taking a few days off for the funeral with short notice, as I intended to travel to California to be with my family. On Tuesday last week, my mother called me to share the news while I was getting ready to leave work for the day.

I immediately began searching for a round-trip flight that would take me from the New York City or Philadelphia area to the Los Angeles area on Wednesday and back over the weekend. My primary tool for searching for flights online is SideStep, but I also look at websites for individual airlines. Not finding anything and wanting to leave the office to continue searching at home, I notified my boss that I would be out for the remainder of the week.

I decided to give the Visa Signature concierge service a try. I signed up for a Visa Signature card earlier this year for the purpose of putting its service through real-life tests and writing about them here. There is no annual fee, but the card is marketed offering exclusive perks and services, such as a 24-hour concierge and access to exclusive events. I called the Visa Signature concierge during the drive home with the intent of using the service to find and book my flight to California.

FlightThe concierge who answered the phone could not have been less helpful. To research flights, a travel specialist needs to be on call, and at the time I called, they had none. The best they could do is take my flight requirements and get back to me within 24 to 48 hours, and the impression I took away from the call is that all travel requests require this excessive turnaround time. Since this was Tuesday evening and I needed to travel Wednesday, this did not meet my needs. A regular travel agent would have been able to take care of my request immediately.

I thanked the representative for her help but I spent an hour or so doing my own research and booking the flight when I arrived home. I determined that bereavement fares, last-minute rates designed for people who need to fly in situations like mine, do no longer exist at most airlines. When they do, the rate is a five or ten percent discount off the full coach fare, not the non-refundable economy fare. I would be better off with the economy rate. I spent more than I would have liked, but the fare I chose was decent for a non-stop flight considering the circumstances.

I’m pleased I was able to be with my family in a difficult time, but I would have liked the process to be smoother, and the concierge service let me down.

Photo: Doug Letterman

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Southwest Air, which is the airline I consider when I feel like saving upwards of 50% off the price of a ticket, today introduced a new option for boarding before other people.

If you’ve never flown Southwest before, you may not know that they don’t assign seats like, well, every other airline I can think of. You get put in a group, and something between the honor system and common courtesy then decides exactly when you board, and subsequently, where you sit.

Southwest also offers “Business Select” and “A-List Customer” designations, but now the rest of us also have the opportunity, if we want to spend an extra $10, of boarding early. From their Web site:

EarlyBird Check-in is designed for passengers who have purchased electronic tickets at the Wanna Get Away Fare, Anytime Fare, Senior Fare or DING! Fare

EarlyBird boarding positions are automatically assigned and confirmed 36 hours prior to your scheduled departure time

With EarlyBird Check-in, you’ll receive a better boarding position that is confirmed for your trip. Since you’re boarding earlier, there will be more open seats and overhead bin space from which to choose. Then you can sit back and relax as the other passengers board.

(See more Early-Bird Check-In FAQs.)

Picture-1

(Photo by adotjdotsmith.)

Unlike other airlines, which have recently begun charging for any and all baggage (pretending, I guess, that it wasn’t already included in the price of the ticket, and that they were voluntarily losing money on the proposition for the past few decades), Southwest is offering a somewhat-innovative service for the extra fee.

Southwest Air to charge $10 to board early, Deepa Seetharaman, Reuters, Sep. 2, 2009

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Spurred on by Erica Douglas in response to my thoughts about airline fees for checked baggage, here is a list of the fees charged by airlines for traveling with this particular expected service. I should have done this research before embarking on my previous trip to Arizona. I might not have been able to avoid the fees, but I would have better expected to be charged for a service whose cost was previously rolled into the fare.

The fees below are charged for domestic flights, not international travel. The prices represent the cost to check one or more bags each way. If you’ve booked a round trip flight, you will be charged these fees once for your initial flight and once again for your return flight.

Most airlines offer ways to avoid these fees which usually involve qualifying for second-tier status in their frequent traveler programs.

AirTran: $15 for the first bag, $25 for the second bag, $50 for each additional bag.
Aliaska Airlines: $15 for the first bag, $25 for the second bag, $50 for the third bag, $100 for each additional bag up to a total of seven bags.
American Airlines: $15 for the first bag, $25 for the second bag, $100 each for the third, fourth and fifth bags, $200 for each additional bag.
Continental Airlines: $15 for the first bag, $25 for the second bag, $100 for each additional bag.
Delta: $15 for the first bag, $25 for the second bag, $125 for the third bag, $200 for each additional bag up to a total of ten bags.
jetBlue: No charge for the first bag, $20 for the second bag, $75 for each additional bag.
Northwest: $15 for the first bag, $25 for the second bag, $125 for the third bag, $200 for each additional bag up to a total of ten bags.
Southwest: No charge for the first two bags, $25 for the third bag, $50 for each additional bag up to a total of nine bags.
United Airlines: $15 for the first bag, $25 for the second bag if you pay online; $5 extra if you pay at the airport.
US Aiwrways: $15 for the first bag, $25 for the second bag, $100 for each additional bag up to a total of nine bags. If you pay at the airport, the fees are $20 for the first bag, $30 for the second bag.
Virgin America: $15 for each bag up to a total of ten bags.

Are there any major airlines missing from this list? Let me know in the comments and I will update this article.

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When I traveled to Arizona in April, I was charged $15 for each flight for checking my luggage. While I knew that many airlines had begun charging extra for services that were once “free,” like meals and baggage check, I didn’t recall seeing any warning when I originally booked the flight several weeks earlier. I have no problem with these add-on fees. On an earlier trip, I was happy to pay an extra $25 in both directions for a better-placed seat, a benefit that I used to be able to receive just by asking for certain exit row placements.

But let’s be clear. These things were never free. Travelers paid for meals, checked baggage, entertainment, and all the other amenities w have come to expect while flying, but the cost was unnoticed. The cost of these items was simply rolled into the cost of the ticket. Airlines, under the strain to compete with each other, have been reluctant to raise fares, the most visible differentiation. With services like SideStep, companies are aware that in most cases, people choose flights based almost solely on the flight with the lowest price.

A number of commentators don’t seem to understand that we’ve been paying for these services all along. This article from CNN Money explains how new or raised amenity fees have saved the airlines from extinction.

Since travelers have always been paying for these services, although they were rolled into the price of the ticket, it might make sense to continue looking at the overall cost of the flight when making comparisons.

The airlines do need to do a better job of explaining all the fees up front so consumers can make educated selections based on total price. But let’s not consider these fees “added” or “extra,” it’s just a case of higher prices.

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In order to remain competitive, airlines try to keep fare prices low. When that strategy starts to break down and airlines can’t compensate for the cost of flying in the normal way (increasing bookings, and decreasing flights) and they still resist raising fares, they look for new ways to earn revenue.

So now we’re charged for meals and luggage, both of which were once included in the fare price for most flights. JetBlue Airways is now selling a pillow and blanket set for $7. I’ve noticed the disappearance of the “free” pillows and blankets that once adorned seats while boarding, but now they’ve returned in another fashion.

The $7 will provide you with your own unused pillow and blanket set. As they are charging for the privilege of comfort, at least you don’t have to cuddle with the same bedding used by travelers before you. The set also comes with a $5 coupon for Bed, Bath, and Beyond, making the purchase a little more attractive.

JetBlue Starts Selling Blankets and Pillows, Micheline Maynard, New York Times August 5, 2008.

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Last week, I spent several days in San Diego with family and friends, including my mother and her long-time boyfriend, my brother and his girlfriend, and my girlfriend. One benefit of visiting family for vacation every April is the fact that my mother seems quite willing to spend money to ensure everyone’s enjoyment, at least through this year. (If I continue to earn more money than I expect, that may not be the case for much longer.)

I decided to estimate how much my mother might have spent on our trip to San Diego as an exercise in curiosity. To be fair, I did pay some of these expenses, but only a small portion.

Lodging. A room with double queen beds at the Hyatt Regency Mission Bay may have cost $750 over the course of three nights. We had three rooms for an estimated total of $2,250. I believe she was able to receive one night free, but I’ll stick with estimates based on the full retail value. Add internet access at $10 per room per day and valet service of $20 per day. Add tax. Running total: $2,780.

view from our hotel roomTravel. The trip from my mother’s home in Orange County, California to the hotel in San Diego was 80 miles. At a rate of 50.5 cents per mile, the round trip in our car “cost” $80. My brother and his girlfriend drove separately, so I would consider than an additional $80. Cab rides throughout the four days added about $120 to the transportation total. Running total: $3,060.

Meals. Tuesday: lunch at a restaurant with an ocean view in La Jolla ($200) and dinner at Osetra ($300). Wednesday: breakfast at the hotel ($150) and dinner at a fondue restaurant in San Diego ($250). Thursday: breakfast at the hotel ($150), lunch by the hotel pool ($50), and dinner on a cruise around the bay ($300). Friday: brunch at a restaurant near the hotel ($200). As I didn’t see any of the bills, these prices are just estimates. Running total: $4,660.

Entertainment. My girlfriend and I visited the San Diego Zoo one day, and the tickets cost a total of $60. Food and souvenirs added an additional $40 to that cost. My brother and his girlfriend attended kayaking lessons, which I’ll estimate at $60. My mother treated herself and the other women to manicures and pedicures at the hotel’s spa. My brother and his girlfriend, only a few days from leaving for the next leg of their band’s country-wide tour, received facials and massages, and I had use of the spa’s shower and steam room. Based on the price list on the hotel’s website, this must have cost over $500 total. Running total: $5,320.

This doesn’t include the money my girlfriend and I spent to fly across the country, about $800. Estimated total: $6,120.

While it’s true that we could have saved thousands of dollars by traveling less over the past week, and I would be happy spending time with my family doing anything, having these yearly vacations gives me something to look forward to every spring. I may be wrong, but I believe my mother would consider this to be money well-spent. I hope to be in a position to provide similar vacation opportunities for my family at some point in the future.

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