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Chase Online Banking Website Down

This article was written by in Banking. 41 comments.


Chase’s website for online banking has been unavailable since Monday night. After opening, receiving, an activating a new Chase credit card, a process I completed this past weekend, and purchasing my first items with the card, I was looking forward to checking my activity online today. Unfortunately, the downtime has prevented me from doing so.

The bank has not given any indication as to when the website will be working again. This is affecting all customers who wish to access credit card, savings, and checking accounts online. Though there is no Chase application for my phone running Android software, I would imagine any iPhone apps that use a connection to Chase’s website or database will not be functioning as well. The telephone banking system is available, but I don’t know anyone who banks by phone.

ATMs are reportedly working fine, though I wouldn’t for a minute think that ATMs would be affected by a website outage.

Update: The problem appears to be more widespread than the ability to access accounts online. Automated bill payments scheduled using Chase’s bill payment service did not take place during the downtime. It remains unclear whether the bank will cover late fees or other penalties.

Update #2: Chase has apologized with the following statement:

We are sorry for the difficulties that recently affected Chase.com, and we apologize for not communicating better with you during this issue. Giving you 24-hour access to your banking is of the utmost importance to us. This was not the level of service we know you expect, and we will work hard to serve you better in the future and to communicate with you better if a situation like this should arise again.

Online Bill Payments scheduled for September 13, 14 or 15 were processed by Wednesday night, September 15. It is not necessary to reschedule these payments. If you scheduled a payment during those dates, but do not see it reflected in your payment activity by September 16, please contact us.

We will refund any late fees that you may have incurred as a result of our delay in processing your payment.

Thank you for your patience and for the opportunity to work harder to serve you in the future.

Updated September 16, 2010 and originally published September 14, 2010. If you enjoyed this article, subscribe to the RSS feed or receive daily emails. Follow @ConsumerismComm on Twitter and visit our Facebook page for more updates.

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About the author

Luke Landes, also known as Flexo, is the founder of Consumerism Commentary. He has been blogging and writing for the internet since 1995 and has been building online communities since 1991. Find out more about him and follow Luke Landes on Twitter. View all articles by .

{ 41 comments… read them below or add one }

avatar mattstratton

Yup. The iPhone app is affected as well. The only way to determine your available balance right now is via the texting interface (that is working, although usually when they do maintenance to the mobile site, the SMS service tends to be offline as well).

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avatar None

or to keep a ledger you idiot

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avatar Smithee ♦1,358 (Quarter)

Their Twitter account was suspended, even.

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avatar Investor Junkie

I’m willing to bet this is not a “technical glitch” and we’ll find out a few weeks later this was related to a hacker compromise.

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avatar Luke Landes ♦127,371 (Platinum)

I was thinking of including a suspicion of a compromise in the article, as it’s rare that a major company would have extended downtime unannounced. I didn’t want to bring on the negative energy, though. :-)

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avatar Investor Junkie

I agree. I’m a customer of Chase also, but this isn’t looking good..

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avatar Penny Frugalista

Thanks for the heads-up — I haven’t yet checked my Chase CC account this week.

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avatar Brandon

The “outage” has now exceeded 24 hours, and millions of Chase online customers are ready to switch banks. Look for a spike in the New York unemployment rate after the entire Chase IT Department is fired.

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avatar Guest

that’s stupid…i have chase and i found other ways to do my banking without relying on the internet…

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avatar Ha

Chase IT Department is not in NY :)

and trust me they will be fine, its not their fault

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avatar imnottheoldest

You are kidding, right? while chase has our money, they are NOT paying our bills, not allowing us to make transactions, causing credit issues for late payments for the past 2 days and you say — it’s not their fault? How much does Chase pay you to surf blogs and spew crap?

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avatar William

I think he meant it is not the ITs fault. Stuff happens. Could be a major equipment failure. Would you fire your entire power company’s employees because a transformer blew up? It could be one guy screwed up. Could be anything. We are just guessing at this point. My beef with chase is that they have not told me of the outage and now that I need to do things I can’t. Had I known about the problem I could have made other arrangements days ago. Lack of communication is not great customer care.

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avatar Sp638051

Something big happened, more than 24 Hrs and counting…

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avatar Tired of poor service

Chase online sucks again..

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avatar None

hmmm, talk about being dependent on technology…get over it

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avatar mikeyp

I have done business with Chase for years. Sometimes their site goes down for a hour or so on a Sunday morning for maintenance, but I have never seen anything like this. Don’t think this is a normal situation.

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avatar Guest

I used to represent them and security systems were great….this has me wondering and left with no way to pay my my mortgage or credit card bills without spending lots of time going to two banks. (one to get cash and then Chase to pay them since they charge for last minute phone payments). Since the economy tanked I have had more issues with Chase than any other large bank….this just gets added to the list.

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avatar Guest

I hope my money is still there. Too bad that they wouldn’t let us know the time frame.

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avatar Fred

On a brighter note. There is an Android app for chase that works well, ahem, when their web site is working, that is. It is called “Android Banking” and it covers Chase and some others banks, but does cost $5.

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avatar Craig

Brandon, your comments are moronic. No one is going to be stupid enough to change banks because of a day long computer outage; you’ve obviously never worked in an office.
I hope you have a guardian who handles your money, as you don’t seem to be in touch with reality.

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avatar imnottheoldest

Explain to me — my house payment was not made yesterday because of chase on line banking glitches. my utilities were not paid and no one at chase can explain when or if they will be paid. so who will restore my credit, pay late fees, do all the work necessary to clean up the mess caused by chase with no communication from them? You might think Brandon made a moronic statement but frankly, you are clueless even while you work in an office -which by the way has WHAT bearing on people’s intelligence? You must be paid a lot of money by chase to sit around and respond to blogs. The outage has been 2 business days based on what bills have NOT been paid by chase through the on line bill payment system. so, morons we may all be but leaving chase makes a lot of sense since they treated us like morons by not telling us there was a problem, refusing to respond to questions about the cause, and continuing to refuse phone calls to answer questions and provide guidance. hope that check you are getting from them actually gets through the cashing stages.

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avatar Pug_wee

I agree that if a bank takes longer than 4 hours to recover from a non-scheduled outage then: something should be posted on the website, expected recovery time. If this happened Monday night and almost 48 hours later it’s still not working, I just tried and it didn’t work, I would say to everyone, “start looking for another bank.”
Keep in mind this bank took a lot of taxpayer money, shipped thousands of jobs to India. The CEO said to congress that he is committed to helping America recover from this mess, then 1 week later the same CEO announced an increase of 25% in the India workforce.

My guess to the actual problem is the site in India has lost power or someone turned off the server in India and didn’t tell anyone. That’s what you get when you rely on a company who thinks that it’s better to employee cheap labor instead of quality labor.

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avatar RNJD4kids

After trying to check my balances all day, I finally walked to the bank at 9pm. I was grumbling “I have to to the bank to check my balances? It’s like the 70s…..then I realized, no, in the 70s, you’d have to go during banking hours because there were no ATMs….” Our lives have become so convenient, eh?

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avatar paul

i guess they did it to keep the money more time.they are smart

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avatar Guest

Everybody calm down. I have made several transactions with my debit card and also paying bills online in the last 24 hours and everything has been transacted properly. I just went to my local Chase ATM and my balance reflects that all is well except for a paper check that I snail mailed to Hawaii and the paper check to my home owner’s association. Both those particular checks still not being cashed is perfectly normal as I only sent the check to Hawaii two days ago and my HOA hangs onto my checks about a month before they cash them.

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avatar Anonymous

Time to get back to work as a JPM Chase bank teller, your lunch hour is over.

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avatar Dee

So sick of this bull….Chase has not provided much detail as to what has caused this outage. I scheduled payments to pay on yesterday and currently that has not happened. It is beyond 24 hours since this outage began & the only thing they keep saying is to go to a branch or ATM. They promoted online banking as a fast, safe & RELIABLE way to pay your bills. I will start writing checks again & point my middle finger at the enitre JP Morgan & Chase Banking Systems.

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avatar Matt

Yes I have been having the same problem I have never had a bank account website be down for so long, this is a first. I need to move money to another bank account I hold and I can’t do it as far as I know until I log on to chase.com

I hope they resolve this soon like “yesterday” or it will delay some of my banking for this week. My main bank is Wachovia but I am using chase for something else, if this kind of thing continues with chase I may have to switch.

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avatar D. Kevin Surbaugh

I was having trouble, just like everyone else. Then this morning, I was in. I actually was able to log in at 7:21 am CT.

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avatar Jayx77

It’s still down for me, despite some places saying it’s back up…

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avatar jt0070

I logged in around 7:30 pacific time, but once i got to work at 8:30 it was down again. And knowing that automated bill payments have not been sent while the site was down has pissed me off beyond belief

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avatar Misc

I spoke with someone at one of the branches a few minutes ago & they said that Chase shutdown the site due to intrustion or hacking attempts. They said other banks were experiencing similar attacks. He also said they brought the site back up earlier today, but took it back down when the attacks started again. You have to take this with a grain of salt, you never know if they are right or are giving all the information.

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avatar Yellowredabc

The fact that the second largest bank in our country can have an on line outage that extended into its third day and feel no need to communicate with its 16 million customers is arrogance at its best (or worst). Chase needs to tell all on this issue and it must be done NOW. I am shocked that they have basically said nothing. I do think its time to consider other customer friendly banks.

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avatar Dumont3d

Fascinating. I am on the phone with chase as we speak. I was just told that I will be receiving an apology email that will commit to paying all fees associated with their failure BUT I won’t get that email until AFTER the problem is solved! Meanwhile, they are NOT processing any payments that were scheduled to be paid on 9/13, 9/14 and 9/15 and maybe not ever until the system is back up. So, I am being told to call every payee and see if they got paid, and I am supposed to call chase and tell them to pay each payee with the exact amount due. Seriously? I am thinking money under the mattress is the way to go. Cashier’s checks and the good old postal service looks better every day. And, where is obama on the news handling this crisis??

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avatar Crashdamage1957

FYI the Chase Disclaimer : We are sorry for the difficulties that recently affected Chase.com, and we apologize for not communicating better with you during this issue. Giving you 24-hour access to your banking is of the utmost importance to us. This was not the level of service we know you expect, and we will work hard to serve you better in the future and to communicate with you better if a situation like this should arise again.
Online Bill Payments scheduled for September 13, 14 or 15 were processed by Wednesday night, September 15. It is not necessary to reschedule these payments. If you scheduled a payment during those dates, but do not see it reflected in your payment activity by September 16, please contact us.
We will refund any late fees that you may have incurred as a result of our delay in processing your payment.
Thank you for your patience and for the opportunity to work harder to serve you in the future.

I;m still more tweaked that chase offers a $100 cash bonus to new cardholders, but does not extend the offer to its good long standing customers

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avatar RentALawyer

LOL……Another large institution with an attitude problem. Speaking of large banks…it appears Bank of America is raising its fees on its low end checking accounts. If you don’t have big $$$$ in the account you will be charged a new larger fee. I would say bank with a local smaller bank and they are more able to deal with a site problem faster. But the problem with this is….as the small bank branches out and grows…..along comes the LARGE Banking chains and buys them out. Then you are back to the same problem. Just grin and bear it. LARGE corporations only look at bottom line and customer service is not part of their concern.

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avatar judy k fields

you have got my account all messed up you are trying to get payments that are not or due with a chec that i didnt authorise i have overdrafts and this stared a week ago i am still getting run around i cant pay my other bills iam really upset with this

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avatar Luke Landes ♦127,371 (Platinum)

Judy, you’ll need to contact Chase directly.

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avatar Michelle

Heres the deal… I had problems with my atm card on saturday so after trying several times and several amounts to withdraw, knowing I have funds available, I called chase. They advised that 1/2 of their customers debit cards have been compromised. They are closing some accounts however they do not tell you until you call in. I asked why I wasnt notified and when this change occurred and they could only say they had to wait until I had a problem and called in, which when Im sitting at an ATM and it wont let me withdraw funds.. thats a problem. They said that a nationally known MERCHANT has been compromised releasing thousands upon thousands of Chase card numbers to this “thief”. They will not say who the Merchant is but that it is under investigation? I would like to know so I dont use that merchant again. So i have to now be inconvenienced as they closed my debit card and have to wait 7-10 days to get a new one… a card that I live off of? No notice was sent to me via chase email, no letter was sent? What is going on here? If they suspect fraudulent transactions on your account, why not let you know of such transactions so you can protect your money and your credit? I really thought I liked Chase… Im starting to think otherwise. Oh and they lower your daily withdrawal amount without notice as well. It was $500 per day.. now its $200.. ??? really??? hmmm

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avatar Martin

what happens to me, i have to pay my credit card bill.. does this effect my credit ?

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avatar William

How much do you want to bet the credit card company says it’s your responsibility to make sure the bill is paid on time and if the banks website is down you should have made arrangements to pay by another method and by the way since you are late that will be 32% interest on future purchases. I wouldn’t be surprised. I have not missed a payment for 12 years on my American express card. Due to a glitch I missed a payment. I corrected it 2 days after the due date. I get a letter saying they have jacked my interest rate. I had already paid my balance in full when I got the letter so no big deal but I would have thought that with 12 years of faithful partnership they would cut me some slack on a couple of days. No they don’t give a crud about you or your problems. I just won’t charge anything with them again. My credit score is 745. Alternate cards are not a problem for me.

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