Chase’s website for online banking has been unavailable since Monday night. After opening, receiving, an activating a new Chase credit card, a process I completed this past weekend, and purchasing my first items with the card, I was looking forward to checking my activity online today. Unfortunately, the downtime has prevented me from doing so.
The bank has not given any indication as to when the website will be working again. This is affecting all customers who wish to access credit card, savings, and checking accounts online. Though there is no Chase application for my phone running Android software, I would imagine any iPhone apps that use a connection to Chase’s website or database will not be functioning as well. The telephone banking system is available, but I don’t know anyone who banks by phone.
ATMs are reportedly working fine, though I wouldn’t for a minute think that ATMs would be affected by a website outage.
Update: The problem appears to be more widespread than the ability to access accounts online. Automated bill payments scheduled using Chase’s bill payment service did not take place during the downtime. It remains unclear whether the bank will cover late fees or other penalties.
Update #2: Chase has apologized with the following statement:
We are sorry for the difficulties that recently affected Chase.com, and we apologize for not communicating better with you during this issue. Giving you 24-hour access to your banking is of the utmost importance to us. This was not the level of service we know you expect, and we will work hard to serve you better in the future and to communicate with you better if a situation like this should arise again.
Online Bill Payments scheduled for September 13, 14 or 15 were processed by Wednesday night, September 15. It is not necessary to reschedule these payments. If you scheduled a payment during those dates, but do not see it reflected in your payment activity by September 16, please contact us.
We will refund any late fees that you may have incurred as a result of our delay in processing your payment.
Thank you for your patience and for the opportunity to work harder to serve you in the future.
Updated September 16, 2010 and originally published September 14, 2010.