As I logged into CitiBank’s website today to check my recent activity and compare transactions against what I’ve entered in Quicken, I was greeted by a harrowing message, informing me that my account may be at risk for unauthorized use. They have restricted my online access, and I cannot view my recent activity or past statements. Citi has apparently issued a new credit card with a new number, which I should receive shortly.
I used my credit card today to pay for lunch and the transaction was not refused, so it seems that the block must have been placed later this afternoon.
I’m wondering what legitimate activity I might have had lately that would have triggered a review. It’s possible my traveling might have been a red flag. I’ve used the credit card at home, San Francisco, San Diego, Manhattan, and Queens within the last month.
While I’m happy that Citi is evaluating my transactions for possible fraud, and certainly if there has been unauthorized use, I will now be required to contact my utilities and present my new credit card number once I receive it.
Updated May 26, 2009 and originally published May 5, 2008. If you enjoyed this article, subscribe to the RSS feed or receive daily emails. Follow @ConsumerismComm on Twitter and visit our Facebook page for more updates.