The author of the Debt Sucks blog explains his recent predicament with Comcast. When I received my first bill from Comcast many years ago, I faced the same situation. My first bill was much higher — almost twice as much — as the monthly rate I originally agreed to. Here’s what Debt Sucks has to say:
The other day, I received my first bill from Comcast, and immediately became infuriated when I opened it up. You would, too, if you were expecting a bill in the 30s or 40s and find it’s $83.31! I turn it over and there, at the top, is listed a previous balance of $57.46. How the heck can I have a previous balance!?… [The customer service representative] finally explained to me that I was being charged for two months of service — the one I already used, and the one following.
This policy — billing for future service each month, except for the first bill which includes a catch-up charge — is never explained when you initially sign up.
Frank Eliason, from the “Comcast Executive Offices,” frequently responds to postings on blogs and forums across the internet criticizing or thanking Comcast. He showed up at the Debt Sucks blog to leave a comment:
We are in the process of redesigning our statement to better explained the first month cost. We could have also done a better job of explaining this during our initial interaction.
Comcast has recently purchased my cable television and internet provider, Patriot Media. Recently, I received a letter to warn me that I should expect to see the branding switch over to Comcast soon. The letter also mentioned that billing dates will be adjusted. If they are adjusted into the future, then I would expect a larger bill that my monthly charge. If my billing date changes from the 13th to the 20th, my next bill would include service for March 13 through April 20 rather than March 13 through April 12.
This was not explained in the letter, it is the assumption I am making. I can also assume, if the cycle date is pushed later, that other people will see a higher bill this month or next month and they will not be happy.
Updated February 6, 2012 and originally published March 10, 2008. If you enjoyed this article, subscribe to the RSS feed or receive daily emails. Follow @ConsumerismComm on Twitter and visit our Facebook page for more updates.