Consumer Reports surveyed customers in an effort to find the best credit card companies when it comes to incidences of interest rate problems, incidences of bill-timing problems, and effectiveness of problem resolution. If you’ve paid for a subscription to Consumer Reports, you can view the results here.
At the very top of the list is USAA Federal Savings with a score of 95 out of 100. The first major credit card issuer on the list, American Express, scored an 84, and was followed closely by Discover.
Other notable scores include Citibank with 75, HSBC with 73, and Capital One with 71.
The only card I’ve ever had trouble with was a Best Buy card, which was actually operated by Household Retail Banking Services (aka. Household Bank, aka. HSBC). I had purchased a notebook computer many years ago with a 0% for 12 months offer to allow me to do some web work alongside by non-profit day job. I didn’t receive statements, and some of my payments were sent in late. I argued the point with customer service and was able to reverse the company’s decision to charge me back interest.
Many years later, I had some problems playing with 0% APR arbitrage using Discover and MBNA and didn’t attempt such schemes since. MBNA scored a 72 on Consumer Reports’ survey, just above Capital One.
Updated September 8, 2016 and originally published October 30, 2007.