I mentioned last week that my Citibank credit card was suspended and the issuer supplied me with a new credit card number. At the time, I assumed that this was due to my recent traveling, which might have raised red flags in Citibank’s fraud detection algorithms. A number of visitors suggested calling your credit card in advance of any travel to warn that charges from another area should be considered legitimate.
That is excellent advice, and I should remember to do that in the future. However, it wouldn’t have helped in this case. I was able to get a little more information out of Citibank. It seems that a merchant experienced a security breach jeopardizing the privacy of a customer database. They wouldn’t say which merchant was affected, but they solved the problem by issuing new card numbers to all members.
After I received and activiated my new card, I was able to view my transactions online. I was happy to see that my credit card number had not been used by anyone other than myself. I’ve only started the process of contacting utilities and other services which automatically bill my credit card each month. So far, the process of updating my account has been smooth thanks to the ability to perform most of this maintenance via the web.
Updated May 26, 2009 and originally published May 12, 2008. If you enjoyed this article, subscribe to the RSS feed or receive daily emails. Follow @ConsumerismComm on Twitter and visit our Facebook page for more updates.