Comments on: Emigrant Direct Raises Rates and Offers Rebate Credit Card

By: Flexo

Flexo — Fri, 20 Jan 2006 19:17:17 +0000

The new Emigrant Direct credit card is here...

By: AGirl

AGirl — Sat, 07 Jan 2006 00:21:14 +0000

I am also a customer and have NEVER recieved a response to emails to Emigrant. I called, and now they are saying the card will be available end of this month. no details

By: TrueHeart

TrueHeart — Thu, 05 Jan 2006 20:11:45 +0000

Well, as an account holder I sent an online message asking about availabilty of the rebate card. My messages of 11/23/05 and 12/02/05 have gone 30+ days unanswered. Not the kind of customer service I am looking for in a bank.

By: Joe

Joe — Fri, 09 Dec 2005 23:12:10 +0000

I recently contacted Emigrant Direct with a separate question but while I was on the line I asked the service operator about the forthcoming credit card. She informed me that it had “hit a couple of snags” but was in the final stages of preparation… whatever that means.

By: Anonymous

Anonymous — Wed, 23 Nov 2005 23:36:23 +0000

Well, we are still waiting for follow-up from the bank about the credit-card offer. They promised more information in two weeks and “a card in your hand” by Thanksgiving. Repeated calls and emails have gotten no further information 60 days later. At the least an additional email explaining the delay should have been sent. Another big company run by a rich family that doesn’t care about what they promise customers.

By: Flexo

Flexo — Fri, 30 Sep 2005 18:14:53 +0000

Chris,

Emigrant Direct hasn’t changed their interface, so it may be an issue of getting used to it. It’s not all that bad, although it doesn’t look correct in Mozilla/FireFox/DeerPark. The navicgation could be improved, but it’s easy enough to get around.

I haven’t had to deal with their customer service lately, so I can’t speak on that part of it.

By: Chris

Chris — Fri, 30 Sep 2005 09:33:18 +0000

I’ve read some old comments from Feb-June timeframe from people complaining about difficulties with Emigrant Direct’s site and their customer service. Did they make any noticeable changes to remedy these problems or have people just gotten used to them? I’m comparing internet savings accounts in preparation for my first try with one.

By: Ravi

Ravi — Fri, 23 Sep 2005 07:38:19 +0000

Hi,

ING Direct is now 3.4 % APR. Thats too meagre !!

By: Dusty

Dusty — Wed, 21 Sep 2005 05:37:13 +0000

I’m going to wait a few days to see what the other banks do. I find it a little odd that Emigrant jumped half a percentage point on a quarter point increase from the Fed. Any ideas on that?