I noticed today that the bank where I hold my checking and one savings account, Wachovia, charged me a service fee of $15. Regular readers may remember that the discount brokerage department of the same corporation charged me a yearly fee last November, but this time the situation was different. According to their rules, I shouldn’t be charged a monthly low balance fee since I also hold (but don’t use) a credit card with them.
I called to find out if there was something I missed. At first the customer service representative, Mark, told me I did not meet the criteria to avoid the monthly fee. I maintained that I had the latest criteria on the computer screen in front of me, displaying the company’s web site, and I did in fact meet the criteria.
He disappeared to check with someone and he discovered that he was reading an old version of the rules. Mark gladly credited the $15 back into the account and “linked” my account to the new rules so I wouldn’t be charged again.
Thanks, Mark! I wonder how many people throughout the world lose money they don’t even know about because they are getting charged service fees when they should not be.
Updated February 6, 2012 and originally published February 14, 2005. If you enjoyed this article, subscribe to the RSS feed or receive daily emails. Follow @ConsumerismComm on Twitter and visit our Facebook page for more updates.