Reader Brian submitted the following:
According to your Savings Account Rates page, HSBC Direct supports Quicken Direct Connect for downloading transactions. However, I just opened an Online Savings account there, and when I tried to set up Quicken with Direct Connect, I always got an error message saying, “Your financial institution has rejected your request.”
I called up HSBC, and their representative told me that new customers are no longer allowed to use Direct Connect; they can only use Web Connect now. Existing customers may continue to use Direct Connect for now. You may want to update your page to reflect this new information.
Thanks for the information. I’ve updated the notes accompanying the rate chart.