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New HSBC Direct Customers Can’t Access All Features

This article was written by in Software. 14 comments.


Reader Brian submitted the following:

According to your Savings Account Rates page, HSBC Direct supports Quicken Direct Connect for downloading transactions. However, I just opened an Online Savings account there, and when I tried to set up Quicken with Direct Connect, I always got an error message saying, “Your financial institution has rejected your request.”

I called up HSBC, and their representative told me that new customers are no longer allowed to use Direct Connect; they can only use Web Connect now. Existing customers may continue to use Direct Connect for now. You may want to update your page to reflect this new information.

Thanks for the information. I’ve updated the notes accompanying the rate chart.

Published or updated July 27, 2006. If you enjoyed this article, subscribe to the RSS feed or receive daily emails. Follow @ConsumerismComm on Twitter and visit our Facebook page for more updates.

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About the author

Luke Landes is the founder of Consumerism Commentary. He has been blogging and writing for the internet since 1995 and has been building online communities since 1991. Find out more about Luke Landes and follow him on Twitter. View all articles by .

{ 7 comments… read them below or add one }

avatar D

I hate to say it but it figures. I just applied (7/13) for an account as well. I am still waiting on a password. I am not happy so far.

I’m hoping after initial set-up it will become a better vehicle.

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avatar Herb

Maybe they’re going to start charging? I opened a BOA checking acct for their recent opening bonus and when I called them up to setup Direct Connect, they told me there was a charge of something like $9/mnth! That’s ridiculous!

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avatar Luke Landes ♦127,500 (Platinum)

From what I understand, Intuit charges banks an exorbitant amount just for Web Connect with the QFX file format (which is almost identical to the free OFX format). I can only imagine how much banks have to pay for Direct Connect, and it was only a matter of time before the banks start passing that cost onto the customers.

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avatar VinSomething

Interesting – I of course ran into the same problem, but got a different spin. The agent told me that it wasn’t working for new accounts, but it would soon. I asked, “In a week, a month, a year? I’m just curious how long it’ll be.” He chuckled and said “Well of course it won’t be a year.”

Has anyone seen anything official from HSBC about this?

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avatar Sestos

I opened an HSBC account 2 months ago.. so far I have gotten two emailed noticed that my monthly statement was ready; however I have yet to recieve my password in the mail to access the account. I have already called HSBC once, it appears I will have to do so again.

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avatar Maryanne

I’ve been trying to set up Bank to Bank Transfers using HSBC. They actually want my Log-on ID and Password for my other bank account in order to do this. I’ve never heard of a bank asking for log on information. Most banks say they will NEVER ask for this information.

Everything with HSBC has been stretched out, clumsy and time-consuming. It was difficult with the initial set up and it continues. It makes me nervous because when I need the money, I don’t want a time delay.

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avatar Happy HSBC DIrect Customer

That is strange. I setup multiple accounts for the Bank to Bank transfer feature– never had to give log-on information for my other institions. All that was required was the routing and account number. It works great.

To use their EasyView product, though, you must provide logon information. However, this seems reasonable considering it allows you to view most of your accounts from other financial institutions in one place. Again, I am very pleased.

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