I received an email from EmigrantDirect today warning that the process for logging into their website for online banking is about to change. The new process will be similar to ING Direct’s security feature involving a unique sign-in ID, an image, and a pass phrase.
If you’re a customer, you might have received this email. They are staggering the transition, so it’s possible that customers haven’t received the notification. Here is the full text of the communication:
Our new login process adds an additional layer of security to protect your American Dream account(s).
To begin the new login process:
- You will be asked to complete a one-time enrollment during which you will select an image and create a unique phrase or description to accompany the image.
To use the new login process:
- You will see your selected image and phrase every time you log in from your registered computer so you will know immediately that the site is indeed EmigrantDirect.com and it is safe to enter your password.
- You may register as many computers as you like, but we suggest that you only register computers that are private, such as your home computer.
Federal guidelines require that all internet banks implement this procedure by the end of the year and your account will be selected for enrollment within the next 30 days.
Please do not reply to this e-mail as your reply will go to an unmonitored mailbox. If you have any questions, you may send a message from your secure Message Center once you are logged on, or call Customer Service at 1-800-836-1997, seven days a week, 8:00 AM – 11:30 PM ET.
Updated February 6, 2012 and originally published November 30, 2007. If you enjoyed this article, subscribe to the RSS feed or receive daily emails. Follow @ConsumerismComm on Twitter and visit our Facebook page for more updates.