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Capital One 360 Customer Service: Unsolved Issue With Customer’s Mortgage

by Luke Landes
Capital One 360

When Capital One purchased ING Direct and ultimately rebranded the bank as “Capital One 360,” long-time customers of the online bank asked the same questions. Would Capital One continue ING Direct’s tradition of competitive rates and excellent customer service? Not everyone’s experience with ING Direct has been perfect, but overall, the bank was as beloved ... Continue reading this article…

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Debit Card Swipe Fees Could Shrink, But Will Banks Punish Consumers?

by Luke Landes
Debit card swipe fees

It’s the lobby of retailers versus the lobby of retail banks. Retailers claimed a small victory recently when a U.S. District Court struck down a rule that capped debit card swipe fees at about $0.24 a transaction. The original cap proposed by the Federal Reserve was $0.12 but as the Federal Reserve operates more for ... Continue reading this article…

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How to Order Your Free Chex Systems Report

by Luke Landes
ChexSystems - Free Annual Checking Account Report

Chex Systems is a private database that tracks consumers’ behavior with checking accounts. The company that owns the database, Fidelity National Information Services (no relations to Fidelity Investments), is, among other things, a credit reporting agency. Therefore, customers whose activities have been tracked in Chex Systems have some rights, like customers whose credit is reported ... Continue reading this article…

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Many Low-Income Families Can’t Use Mainstream Banking Even If They Wanted

by Luke Landes

I’ve written previously about many different reasons households, particularly those in locations where families typically have low incomes and those in areas where certain minorities constitute a majority of households, are more likely to take advantage of the high-cost alternative banking system including payday loans and check-cashing storefronts. For example, traditional banks find it difficult ... Continue reading this article…

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PNC Offers Videos and Interaction With Financial Advice

by Luke Landes
PNC Achievement Sessions

Last week, I criticized the McDonald’s corporation for producing a website and a toolkit, aimed at their employees, designed to help those employees tackle the financial obstacles they are most likely to face. My first point was that financial literacy education hasn’t been proven to help the most needy, and in some studies, has been ... Continue reading this article…

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Debit Card Pay: Extra Fees or Money-Saving Opportunity?

by Luke Landes
McDonald's Pay Via Debit Cards

Last month, a McDonald’s employee in Pennsylvania sued her employer to receive all of her rightful wages. This was a class-action lawsuit for the benefit of all employees now faced with an annoying trend. Employers are forgoing paychecks and direct deposit in favor of distributing wages on prepaid debit cards. Here’s how it works. When ... Continue reading this article…

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LastDollar, May 2013 Net Worth

by Luke Landes
LastDollar Net Worth, Naked With Cash

This month is Retirement Month in the series Naked With Cash. Each month, seven Consumerism Commentary readers anonymously share their financial reports to gain insight about their progress towards their goals. Read this introduction to learn more about the series. LastDollar is thirty-three years old, an entrepreneur and single mom with two children with learning ... Continue reading this article…

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Moved Bank and Investment Accounts to a Living Trust

by Luke Landes
Living trust

I spent about half of the day today taking care of some of the financial responsibilities I have been putting off. It feels good to check to-do items off my list, especially if they have been sitting there for some time, and I’ve been either procrastinating or filling my day with other priorities. One of ... Continue reading this article…

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