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The Rainforest Action Network is an environmental non-violent activist organization, working to influence corporations to consider the environment during the course of business. They’ve had Bank of America in their sights in the past, bringing attention to the way the bank puts profits ahead of the health of the communities in which it exists. The organization, with help from other environmental action groups, are planning a significant protest at the Bank of America shareholders’ meeting on May 9.

This organization may also be behind the scathing satirical website, critical of Bank of America, Your B of A. Visitors to this website are greeted by a fake statement from Brian T. Moynihan, the CEO of Bank of America, on their first visit, and are then presented with history of the corporation, the option to create their own “spokesperson” ads, and a facility for offering suggestions to the bank and voting others’ suggestions up or down.

This example spokesperson ad is one of my favorites. The idea is you create an ad that describes what your bank should do.

Your B of A is not your ordinary “Bank of America sucks” website. It many not be perfect, but it’s clear a lot of thought and effort when into the design and planning. As visitors to The Big Picture pointed out, Your B of A is hosted on the same web server as the Rainforest Action Network’s own website. While it’s not clear whether the environmental action group is behind the satire, as the owner of the domain is hidden, the fact that the site resides on the same web server is a decent clue.

Satire of this sophistication has a way of attracting attention from its target, so I wouldn’t be surprised if the site does not stay active for long. It’s worth visiting right away, so you can read the “It’s All Yours” and the “Lessons Learned” sections of the website before everything disappears.

Update: The “Your B of A” website is now offline. It was fun while it lasted.

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After Bank of America investors have endured a year of suffering, Bank of America employees will start to feel the company’s troubles. Although the bank already announced significant layoffs this year, hot on the heels of a $5 billion boost from Warren Buffett, an overdraft fee lawsuit settlement, and a settlement for a lawsuit pertaining to mortgage-backed securities, the CEO of BofA, Brian Moynihan, announced the company will shed 30,000 jobs between October 2011 and December 2012.

For now, Bank of America is the largest bank in the United States. This move is a reflection of the financial industry, which, in turn, is a reflection of the stock market, with financial companies being a strong component of indexes. The stock market is a partial reflection of the broader economy.

Bank of AmericaWhile not currently in a technical recession, this is just another piece of bad news in addition to the economic woes currently affecting us. Some have a more direct effect than others; high unemployment rates hurt the wallet for many families, while the European debt crisis seems to be somewhat removed from Americans’ daily financial experiences. Layoffs at Bank of America will obviously affect families who rely on BofA salaries and benefits, but it is a signal that economic turmoil may be around for longer than we had hoped.

We may be entering a period where companies want to avoid being “too big to fail.” After deregulation and a regulatory culture that permitted financial institutions to grow without restriction, companies wary of the consequences of being so large in an industry that still bears high levels of systemic risk may find it better in the long run to fly low — the “Careful, Icarus” approach to business growth.

So far this year, here’s the timeline for Bank of America job cuts:

I expect more announcements will come as the financial industry continues to struggle to find footing in the post-recession economic environment.

CNN Money

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Financial giant Bank of America is eliminating 3,500 more employees. With this addition to the 2,500 already lost this year, the score is up to 6,000. The bank is trimming the workforce to sell of businesses, like global credit cards and life insurance portfolios. The company’s profits overall aren’t growing fast enough, particularly due to not enough demand for loans, and the lack of excessive revenues is leading the bank to cut expenses.

Bank of AmericaBank of America is selling its Canadian credit card business to TD Bank, and will unload its credit card businesses in the United Kingdom and Ireland, as well. Selling these businesses as well as the life insurance portfolios will help raise capital to deal with a lawsuit. Earlier this year, AIG sued Bank of America for mortgage securities fraud. With the cash gained from the sale of these businesses, Bank of America should be able to afford the judgment, assuming the banks settle. Bank of America is also involved in its own class action lawsuit about overdraft fees.

The latest 3,500 terminations may not be the end of the bad news. The Wall Street Journal reports that the final number of jobs lost this year might be closer to 10,000 rather than today’s total of 6,000. Many employees have already been informed of their personal impact, but others will not be asked to pack their desks until later this year.

Photo: MoneyBlogNewz
CNN, Wall Street Journal, FOX Business

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If you qualify for the Bank of America overdraft lawsuit settlement, you may have already received a postcard in the mail from the bank. Here is information on the overdraft lawsuit, only one of many class action lawsuits against Bank of America. If you recently received a check from Bank of America for about $98, you have received a benefit from an earlier class action lawsuit pertaining to the bank’s debit cards. This article pertains to a later lawsuit regarding overdraft fees.

December 2011 update: While the judge has approved Bank of America’s settlement related to the overdraft class action lawsuit and has ordered Bank of America to pay $410 million, a member of the settlement class who objected to the settlement has filed a notice to appeal the ruling. With an appeal filed, it could take at least a year for the issue to be resolved. If the appeal is denied, customers may still be disappointed. With 13.2 million affected customers in the class and fees to be paid from the settlement fund to the lawyers and class representatives, the benefits each customer will receive are sure to be less than the value of a refund of even one overdraft fee.

Any compensation to affected customers is on hold until the judge enters the settlement and any appeals are filed.

Like many banking institutions, Bank of America processes debit transactions not at the time they occur, but in a batch, from largest to smallest. If they don’t still take this approach currently, they did in 2009 when a class-action lawsuit combined several other legal actions. 24 other banks in the United States and Canada were named in the class-action lawsuit, including Citigroup, Chase, and Wells Fargo.

The banks say that by ordering debits from largest to smallest benefits customers. For example, mortgage or rent payments are generally the largest debits, so they should receive priority and should be the first to be paid. This is not how it works in practice, however. The system is designed to make more money in fees, particularly from the paycheck-to-paycheck class of customers.

For example, five debits may be scheduled to post on a Monday:

  • $800 mortgage payment (check)
  • $200 purchase at the grocery store (debit card)
  • $100 withdrawal at a different bank’s ATM
  • $25 purchase at the book store
  • $4 coffee

That’s the order the funds will be taken from this person’s account. If there is $900 in the bank account, the mortgage payment will be processed, but the four other transactions will generate overdraft fees, one for each, likely totaling more than $100. If the debits were processed from smallest to largest, only the mortgage payment would cause a problem, and the check will bounce. This could cost the account owner less money, but a bounced mortgage payment could be troublesome.

In the more likely event that there is only $500 in this checking account, ordering debits from largest to smallest ensures nothing will go through without generating a fee. However, ordering the debits from smallest to largest, only the mortgage payment would bounce, and there would be no overdraft.

Bank of America will be paying $410 million to settle the class-action lawsuit, which also notes that the banks did not tell customers they could waive overdraft protection, allowing certain transactions to fail rather than paying a fee. Not every bank handles activity posting the same way.

The deadline to opt out of or object to the settlement was October 3. The official website for the settlement is bofaoverdraftsettlement.com.

Photo: Wonderlane
Reuters

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Customer Service: Politeness vs. Demands

by Smithee

The prevailing wisdom when dealing with customer service representatives is to just keep repeating, “Let me speak to your supervisor,” until you eventually get what you want. Every time I read this, though, I get defensive and annoyed. I can’t forget that year I spent answering the phones for Bank of America, and the myriad ... Continue reading this article…

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Bank of America Adding Annual Fees to Credit Cards

by Flexo

With the current and upcoming changes in the credit card industry due to the Credit CARD Act and other regulations put in place by the Federal Reserve, banks and credit issuers are maneuvering as much as possible to be in a good position to continue making money off their customers. Public corporations have responsibility to ... Continue reading this article…

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Ethical? Bank of America Sells Variable Annuity to Elderly Person

by Flexo

I find these stories very sad. First of all, it’s always the customer’s job to be educated about any options they might be considering — particularly when they’re shopping around for financial products. When a customer isn’t educated for whatever reason, it doesn’t provide justification for salespeople to suggest products not in their best interest. ... Continue reading this article…

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The Urge to Merge

by Flexo

According to the New York Times, Bank of America is buying MBNA. This is another reason why consumers should avoid carrying a balance on credit cards if they are being charged interest. As more credit issuers merge, there will be less competition. With less competition, annual fees and interest rates will rise. Update: CNN answers ... Continue reading this article…

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