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It always pays to shop around. If more mortgage customers didn’t choose to borrow from the trusted institution that held their savings and checking accounts without question, it seems that these customers could have found lower interest rates, particularly if these borrowers were customers of Wells Fargo. The Federal Reserve is alleging that between 2004 and 2008, Wells Fargo sold mortgages with higher interest rates to customers who should have qualified for lower interest rates and changed information on documents, such as income, to make it appear as if these customers didn’t qualify for better rates.

As a result, the Fed is slapping Wells Fargo on the wrist with an $85 million fine and a directive to compensate up to 10,000 affected customers who may receive as much as $20,000 in restitution.

The Fed says that the Wells Fargo Financial subsidiary encouraged its employees’ unethical practices by having sales quotas. The bank doesn’t need to admit they did anything wrong, but in their marketing message, Wells Fargo says the actions of a select number of employees shouldn’t reflect poorly on the company as a whole. The $85 million amounts to just over 2% of Wells Fargo’s second quarter profit, and the bank had already set money aside to compensate the affected customers. A fine of 2% of a company’s quarterly profit is hardly a penalty.

While a financial institution should not lie about your finances to trap you into an expensive loan, potential borrowers should take a few steps to prevent themselves from a bank that might take advantage of them.

  • Know your credit. Get a free credit score, free credit reports from AnnualCreditReport.org, and analyze your credit report. There should be no surprises when you apply for a mortgage, and with this knowledge, you should be able to tell if a mortgage broker is lying to you about your score or your credit history.
  • Shop around. Yes, it’s difficult to find the right mortgage. It’s easy to be tempted into walking into the bank where you do business and ask to speak to their mortgage consultant. You should do this, but your shopping shouldn’t stop here. Find other local banks, community banks, and credit unions. Look online.
  • Know the market. Be aware of the best mortgage interest rates. While companies often advertise their absolute best rates that only those with perfect credit will receive, this should give you an idea of the rates you should expect and prevent you from accepting a deal where the rate is unreasonable.

The conversation usually turns to determining who is to blame: the uninformed customers who end up paying more than they need to, the bank’s representatives who are viewed as trusted experts rather than salespeople trying to meet quotas, or the bank’s management that sets the policy and the environment. Everyone shares some blame, but as a customer, one can’t control anything other than your own actions and reactions to other people. Put yourself in the best situation as possible by understanding your own financial situation and recognizing that when you deal with any company, they are trying to sell you something and not always looking out for your best interest.

Wells Fargo is the bank where, through a series of acquisitions and mergers, I’ve been keeping most of my non-online deposits and active checking accounts for my entire adult life, but if I thought I had been misled I would have no problem moving my accounts elsewhere. I do not have a mortgage or any type of loan from Wells Fargo.

CNN Money

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It’s been many years since I’ve paid interest on a credit card balance. I don’t think I’ve missed a payment, either, thanks to automatically scheduled transfers from my checking accounts. I know that many regular Consumerism Commentary readers are like me, as well, and rarely pay a fee that’s unnecessary. (Keep in mind I recently paid a $10 fee to Wachovia for accidentally scheduling an investment twice.)

The good habit of paying your credit card balance in full — usually to reap the rewards at the lowest cost possible — can actually cost you tens of thousands of dollars in the long run. Certain credit cards, like Visa Signature, World MasterCard, and American Express charge cards, have no pre-set spending limit. Although they may have a credit limit shown on your statement, your card won’t be declined if you go above that limit — at least, not until another unadvertised limit, much higher than the reported limit.

But these cards with no pre-set spending limit also do something somewhat sneaky behind the scenes. Normally, credit cards report your balance and your limit to the credit card reporting bureaus. Equifax, Experian, and Transunion use these numbers to determine your credit utilization ratio, one of the most important factors of your credit score. Rather than reporting the real, hard spending limit, the point at which the card will be declined, the card issuers substitute another number, usually your highest balance across the past few months.

When FICO or the reporting bureaus calculate your credit score with this number rather than your true, higher credit limit, the results are drastically skewed. If your highest balance on a card with a hard limit of $30,000 is $400, and today’s balance is also $400, the issuer reports $400/$400 to the bureaus rather than $400/$30,000. As a result, if this were your only card, your credit utilization ratio is 100% rather than 1.3%. A higher credit utilization ratio results in a lower credit score. A ratio of 100% should mean that you are a risky consumer, but here it just means you don’t spend much and you pay your balance in full.

In the past, credit card issuers could see this lower credit score and decide to raise your interest rates, but some of that type of activity has been curbed through the Credit CARD Act of 2009. More importantly now is the idea that your lower credit score, as a result of your responsibility with credit cards while using a type of card that does not report your hard limit, you could possibly qualify for worse interest rates for loans such as mortgages.

This is a slippery slope, where doing the right thing hurts your finances in a way that’s not entirely obvious on the surface. Here are my suggestions if you are concerned about the effect of Visa Signature, World MasterCard, or American Express on your credit score.

  1. Get your three free annual credit report from annualcreditreport.com (one from each bureau).
  2. Review your credit report to make sure all the information is correct.
  3. Get your free credit score from credit.com or CreditKarma.
  4. Compare your credit account information on the reports with your latest statements to determine which cards don’t report credit limits.
  5. Consider moving those balances and using only cards that report a legitimate credit utilization ratio and retiring your offending cards to a safe place, never to be used.

Looking through my wallet, I see my main cards are Visa Signature and World MasterCard. Maybe it’s time for a change. I checked my credit score recently, and although it dipped a few months ago and returned recently, it is still high.

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You may have noticed a change in the way merchants are advertising credit reports and credit scores and that stems from new regulations enacted by the Federal Trade Commission. The ubiquitous FreeCreditReport.com commercials have been surreptitiously replaced with FreeCreditScore.com commercials, though the new commercials share the same attitudes. Companies can no longer advertise the sale of free credit reports and AnnualCreditReport.com continues to be the only website permitted to promote using the term, “free credit report.”

However, you can still obtain your free credit score through a variety of websites, most notably, myFICO.com, the home of the FICO credit score. About six months ago, myFICO ceased offering the ability to obtain a free FICO credit score, but earlier this week, the company brought the offer back. Here’s how anyone can obtain their free FICO credit score.

Signing up

The sign-up process to obtain your free myFICO credit score takes about two minutes as you progress through the following four steps:

  1. Enter your personal information which includes, name, address and social security number. You’ll also be asked to create your user details for logging in and out of your account regularly.
  2. Avoid additional services offered by myFICO. The company will attempt to sell you products, but these can be avoided if you’re careful.
  3. Enter your credit card information to secure a payment method if you decide to keep the myFICO credit monitoring service beyond the ten-day free trial period.
  4. Verify your identity through a series of multiple choice questions. If you answer any of the questions incorrectly, you will have a second chance to verify your identity. Answer the additional questions incorrectly and you’re out of luck.

Understanding your free FICO credit score

Once you have your free FICO credit score, it’s important to know where you fall on the credit score ladder. Having an excellent credit score can offer you a lower interest rate on big purchases like your car or house and while the range of excellent scores differs between creditors, the general consensus is as follows:

Credit Rating
Credit Score Range
Excellent
751 - 850
Good
701 - 750
Fair
651 - 700
Poor
551 - 650
Bad
300 - 550

Canceling during your free trial

If after ten days of looking at your free FICO credit score you no longer want to utilize the services myFICO.com has to offer, all it takes is a phone call and the urge to resist the customer service representative’s hard sell. Depending on the quality of your credit score, you may want to continue using myFICO to monitor your credit as they can provide detailed credit reports and alerts anytime there is a change to your credit profile. Most people will not need any of the services they have to offer.

In order to maintain or build a quality credit score, you should check your actual score on a regular basis. Consumers often apply for credit with a little chance of qualifying, and multiple credit inquiries can affect how creditors view your credit worthiness. Knowing what you qualify for is the first step to understanding how to improve your credit.

It’s also worth looking into services like CreditKarma and Credit.com who also offer free credit scores and analysis. These sites do not provide an official FICO credit score. It’s valuable to know the FICO score because this is the metric that lenders, landlords, and employers will most likely see when evaluating your credit worthiness.

See How Lenders See Your FICO Score

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This is a guest article by Jeremy M. Simon. Each Tuesday, his Credit Score Report column addresses a CreditCards.com reader’s question on credit scoring. He selects questions that either best reflect a common reader concern or that highlight some particularly interesting aspect of credit scoring.

Today, Consumerism Commentary is hosting the weekly question-and-answer session with a query from Amber about her credit history.

Dear Credit Score Report,

If I am offered a settlement by a credit card company or an affiliate (debt collector), how will this affect my credit history? I am not in a good position due to the fact that I am more than 90 days behind. However, I want to repair my credit, not make it worse. Any information would be appreciated that may help in my decision. –- Amber

Hey Amber,

If you enter a debt settlement program — and repay a loan for less than you borrowed — expect your credit score to take a substantial fall.

Debt settlement typically allows struggling consumers to repay their outstanding loans for less than the amount of the original debt. However, that process will cause your FICO score to plunge by up to 125 points, and you may get hit with a big tax bill. The good news, experts say, is that better options might be out there, and a good credit counselor can help you sort them out.

“Settling the debt may or may not be the right action depending on her overall financial situation,” says Rod Griffin, director of public education at credit bureau Experian. “There may be better alternatives.”

That ‘s because debt settlement will impact both your credit score and your wallet. Here’s how it works: Once the card issuer (or affiliated debt collector) accepts your smaller repayment, it will appear on your credit report and impact your ability to borrow for years. “Such a notation will be viewed negatively by lenders,” says Rod Griffin, director of public education at credit bureau Experian. “The record will remain on her report for seven years from the original delinquency date of the debt.” During that time, your lower credit score could mean difficulty borrowing money, higher insurance costs, getting denied for apartment rentals and missing out on job opportunities. Additionally, since the Internal Revenue Service views forgiven debt as income, a settlement could cost you at tax time. That makes debt settlement an expensive option. Still, that isn’t reason enough to rule it out. “Settling debts for less than originally agreed will likely hurt her credit scores at first, but doing so could reduce her debt load and allow her to begin reducing other debts she may have,” Griffin says. “The result, over time, is that her credit scores would begin to improve.” If you do decide to go through with a settlement, experts say you shouldn’t agree to anything over the phone. Get the contract in writing and read it carefully before signing.

If debt settlement isn’t for you, experts say borrowers in your difficult position have four main options:

  • Remain delinquent.
  • Come up with extra money to make payments.
  • Work with a credit counselor.
  • Declare bankruptcy.

Let’s take a look at these options, one by one.

Remain delinquent. At this point, Amber, your credit score has probably taken a major hit due to your delinquency. “If she’s already 90 days behind, she’s already got serious damage,” says Sandy Shore, a senior counselor with New Jersey-based consumer credit counseling agency Novadebt. That’s confirmed by data released last year by FICO, creator of the most widely used credit scoring model that bears its name. FICO acknowledged that a single 30-day late payment can cause your score to drop by up to 110 points. You’re currently three times as late with your card payment — and are only getting later as time passes.

Come up with extra money to make payments. So where can you find the money to repay that debt? Start by making a budget: Take a serious look at your finances, comparing the money you earn each month with the amount you spend. You may be able to earn more money (maybe you can find extra work?), decrease expenses (do you need cable TV?) or sell items (do you really need a TV at all?). Use any extra money to pay down your debt and prevent further damage to your credit score.

Work with a credit counselor. Of course, for many of us, budgeting isn’t an easy process. If you need outside assistance to get a handle on your finances, seek out a credit counselor. You’ll have to pay for their services, but these financial experts can really help. “A good credit counselor will find out what the problem is, how she got into this mess and do a budget,” says Shore.

To locate a reputable counselor in your area, seek out a member of the Association of Independent Consumer Credit Counseling Agencies (AICCCA) or the National Foundation for Credit Counseling (NFCC). Both organizations’ Web sites offer a way to search for local credit counselors via “find” links on their left-hand toolbars. The counselor you select can make arrangements with your creditors, enabling you to make affordable monthly payments toward eliminating your debt, provided your budget allows it. “A good credit counseling agency will not recommend you go on a debt management program unless you can afford it,” Shore says. Entering a debt management program won’t directly impact your credit score, although it can make future borrowing more challenging.

Bankruptcy. You can also weigh the cost of filing for bankruptcy. Declaring bankruptcy means you don’t have to repay the debt, although that filing will cause your credit to drop even more sharply than a debt settlement — by as much as 240 points, according to FICO. To fully consider what’s involved in bankruptcy, have a free or low-cost initial consultation with a bankruptcy attorney (or even several attorneys) to discuss the details of your specific situation. Shore says to remember that just because you visit an attorney doesn’t mean you have to file for bankruptcy. Additionally, if you do decide to file, “there are ways to re-establish credit after bankruptcy,” she says.

In the end, experts say working with a credit counselor is the best choice overall. “They can help analyze your financial situation, offer possible alternatives to regain control of your personal finances and teach you how to avoid making the same mistakes in the future,” Griffin says.

Good luck!

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Podcast 26: Mark Frauenfelder, Creator of Boing Boing

by Flexo

Tom Dziubek and Flexo speak with Mark Frauenfelder, the creator of Boing Boing and the editor-in-chief of the MAKE magazine. Frauenfelder also writes for Credit.com, and within this interview he shares details about some of this website’s new services including the Credit Report Card (reviewed here). Frauenfelder is a proponent of the do-it-yourself (DIY) lifestyle, ... Continue reading this article…

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Best of Consumerism Commentary, September 2009

by Flexo

Thank you for reading Consumerism Commentary. This website continues to be a success, thanks to visitors who participate in discussions, ask questions, and share stories. Join the community Subscribe to the RSS feed Add Consumerism Commentary to Google’s home page or Google Reader Free daily digest of new Consumerism Commentary articles via email Free somewhat-weekly ... Continue reading this article…

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Credit Report Cards: Credit.com vs. Credit Karma

by Flexo

For a few years, Credit Karma has been offering a product that lets consumers see what lenders and employers see when they look at the consumers’ credit reports. After securely and privately providing your personal information, Credit Karma retrieves your credit report from one of the credit reporting bureaus, either Experian, Equifax, or TransUnion. Credit ... Continue reading this article…

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50 Actions You Can Take Right Now to Pay Off Debt

by Flexo

There are many differing opinions about whether you can assign a quality like “good” or “bad” to debt. In general, I tend to believe that if debt is providing access to a necessary asset, like an education, a car, or a house, debt is at the least understandable. With debt, there is always a risk, ... Continue reading this article…

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