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Have you been following the Naked With Cash series this year? Seven Consumerism Commentary readers are making their finances public, sharing the intimate details of their financial decisions and net worth. They’re putting it all out there, leaving nothing to the imagination. Aided by professional financial advisers who guide them and supported by readers cheering for their success, the participants have been seeing financial improvements. Read this introduction for more information about the goals of Naked With Cash.

Anne and Matt live in the Midwest with their two children. Read their bio or read their progress report from last month. Anne and Matt are on Team Neal, with Certified Financial Planner Neal Frankle. This month, the Naked With Cash participants, or “the Nudists” as Anne cleverly calls them, are discussing retirement in addition to their monthly financial analyses.

Their goals are to strike a balance between putting aside money for the future and enjoying the present and to save enough for retirement. Keep reading to see their net worth report, comments about the report and their progress, and thoughts from Neal Frankle.

Neal Frankle, CFP appears courtesy of Wealth Pilgrim and Wealth Resources Group.

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It’s no surprise that Bank of America is caught up in yet another scandal. This bank is no stranger to lawsuits for various practices, and the bank is now the subject of a class action lawsuit involving the Home Affordable Modification Program (HAMP).

HAMP was a government program supported by the U.S. Department of the Treasury during the recession, after an overall crash in the real estate market. The intent was to help homeowners who were unable to make their mortgage payments during the recession, whether because of the loss of a job or because the banks had encouraged homeowners to take out mortgages that were too expensive in the first place.

Rather than abandoning houses on which borrowers owed more than the decreased value of the asset, and rather than needing to face a foreclosure, homeowners could apply for a mortgage modification, where the bank would reduce the amount of principal owed and write off the loss with help from the government.

There are several requirements that must be met for a homeowner to qualify for a mortgage modification.

  • The loan must be owned by Fannie Mae or Freddie Mac.
  • The remaining loan balance must be at least 80 percent of the home’s value.
  • The borrower must have not been late with a payment more than once over the past year.
  • The loan must have been originated on or before May 31, 2009.
  • It has been more profitable for Bank of America to deny applications for mortgage modifications, even those who qualify, and in some cases, redirect struggling homeowners to the bank’s own refinancing options.

    Six former Bank of America employees and one employee of a contractor for Bank of America involved with the HAMP process have given statements to a federal court in Boston detailing exactly how Bank of America lied to its customers.

    These are among the former employees’ allegations:

  • Bank of America lied to homeowners, stating they did not receive HAMP application documentation that was clearly present. The program was understaffed, and it was easier to lie to the customers than process the applications. “We were told to lie to customers and claim that Bank of America had not received documents it had requested,” said one former employee, indicating this behavior was an accepted cultural practice for the bank.
  • Bank of America categorically denied applications after thirty days. The bank was required by the government to process HAMP applications within thirty days, but when the bank couldn’t handle the volume, they automatically declined applications that had been sitting around. Despite the customers applying for HAMP assistance and expecting a response within a reasonable time-frame, because the bank couldn’t handle the load, the applications were rejected.
  • The bank lied to homeowners who called to ask for updates. Employees were told to employees that their HAMP applications were “under review,” when they weren’t, and in some cases, the applications “under review” had already been denied for sitting around on someone’s desk too long.
  • Employees were rewarded for avoiding HAMP. Employees of Bank of America who were able to initiate a foreclosure on a house for which the homeowner had applied for a HAMP modification were rewarded with financial bonuses. Those who placed ten or more customers into foreclosure in one month received a $500 bonus; other employees received rewards like restaurant gift cards. Some homeowners allegedly lost their house, despite being eligible for HAMP assistance, so a Bank of America employee could dine at a local restaurant for free.

Because this is a class action lawsuit, those who were harmed by the bank’s practices, whether by losing a house or paying more money than necessary, will never achieve anything approaching full restitution. The most likely outcome is that Bank of America will settle the lawsuit for an amount much smaller than the financial damage caused by what seems to be a strategy of lies emanating from high-level management, not rogue front-line employees. Homeowners who fell into the HAMP trap, if part of the lawsuit’s class, will receive nothing more than a token payment.

Parallel foreclosure trapped HAMP applicants. Although customers must have been current with their loan payments to qualify for HAMP, banks offer other mortgage assistance programs, and they become available when homeowners have been late with their payments. Thus, some customers have said that banks encouraged them to delay mortgage payments so they could show they were struggling financially, particularly after a HAMP denial. This counter-intuitive advice turned out to be a trap, resulting in “parallel foreclosure.”

While customers delayed mortgage payments to qualify, their credit scores sank because payment timeliness in a significant factor in the credit score calculation. As the credit scores sank, the bank would begin a process — parallel to the mortgage modification practice — to foreclose.

The financial industry wants to win over the hearts and minds of the unbanked and underbanked in an effort to broaden the customer base and generate more profit for shareholders. That’s not necessarily a bad approach, but large banks, especially Bank of America which has been involved in many class-action lawsuits over the past several years, are doing the industry no favors in terms of marketing. I try to tell people that in general they can trust the financial industry, but time and time again, when it’s uncovered that banks lie to customers to increase profits, I feel like a fool.

ProPublica

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The concept of success means different things to different people. Ten years ago, my vision of long-term career success would have been getting a job in a great school district as a teacher, teaching for many years, and having a positive effect on the lives of the students who pass through my doors. Financial success would probably have been staying out of unmanageable debt. My career aspirations changed, and financial success looks much different to me now.

Go back a few more years, and I was in financial trouble. Nothing too devastating, but I had debt, and it was increasing each month due to very little income and moderate expenses. Once that lightbulb goes off and someone who’s in a difficult situation realizes there’s a possibility of life being better must make behavioral changes towards that goal. Whether it’s health, money, personal relationships, or any aspect of life, change can be difficult to accept, start, and maintain.

Psychological barriers get in the way of meaningful behavioral change. At various points in this process of change, people mentally hold themselves back. A recent article by James M. Olson, PhD, published in the Canadian Family Physician, discusses these psychological barriers. While Dr. Olson approaches the topic from a health perspective, they correlate nicely with financial change.

I’ve already written about the psychological barriers to accepting the problem and those for taking the first step. Equally difficult is maintaining change once the process begins.

Recognizing those barriers helps overcome them, so this article may help people who want to change the course of their lives from a financial perspective. Cognizance might not be enough on its own, so I have some suggestions for dealing with each psychological barrier.

Cognitive and motivational drift.

Change can be hard work. Maintaining good financial habits may not be as fun as continuing damaging behaviors, like spending more than you can afford, showing off among your friends, or just trying to keep your appearances up with other people’s appearances. Even some well-marketed methods of getting out of debt, like Dave Ramsey’s Debt Snowball, don’t do enough to address the root causes, and many adherents fall back into debt, sticking to a mindset than never really changed.

One solution is to talk with someone who can be your financial mentor. He or she can take an objective approach to helping you succeed with long-term change. Check in with your mentor once a month to make sure you’re heading in the right direction. This is one reason I love the Naked With Cash series here on Consumerism Commentary. Once a month, the seven participants looking to improve their finances for the long-term check in, reporting their progress, challenges and successes. The experts in the series help them stay on track.

Self-motivation seems to come naturally for some people. When I’m passionate about something, I move. I get things done. It’s not easy to get passionate about personal finances, but perhaps keeping an end-goal in mind, a real goal, not a target net worth, those desiring change can stay focused on making the choices that move them in the right direction.

On the topic of staying focused, everyone who wishes to succeed with behavioral change should write and memorize a mission statement. Non-profit organizations use mission statements to determine what activities to pursue. People can use mission statements as a guideline for decision-making: “How does buying a new car and taking out a brand-new loan fit with my mission of achieving financial independence within five years?”

Lack of perceived improvement.

I’ve been working with a personal trainer now for about three and a half months. Aside from some travel that prevented me from going to the gym on just several occasions, I’ve been working out with an expert three times each week. I expected to see some better results by now. I thought I’d be in great shape and look it, too.

My expectations probably weren’t realistic based on my level of workout. I was starting pretty far from in-shape initially, and my workouts are only thirty minutes. These unrealistic expectations were probably formed by late-night commercials in which those starting a new path towards fitness seem to be successful immediately. My process and my starting point mean that progress for me will be slower.

And although yesterday’s sprints wore me out more than usual, if I can step back, I can see I’m moving in the right direction. I’m stronger and in better shape than I’ve been since college. Having realistic expectations is the first way to battle the lack of perceived improvement.

On the surface, being out of debt looks a lot like being in debt. In order to see the effects of change, especially at the beginning of the process, is to look for it specifically. If I had been taking photographs of myself once a week during the course of my workouts, I’d likely have seen progress in my physical appearance. Physical evidence makes progress more apparent. Likewise, tracking your finances is the best way to see your improvement from month to month or paycheck to paycheck.

Lack of social support.

Don’t keep your goals to change your financial behavior a secret. Money isn’t exactly a fun topic to talk about with family and friends, but you don’t really have to talk that much about it. When faced with a spending decision in front of others who you may feel want to see you make a decision you know isn’t helpful, let them know that you’re on a quest to make some changes. Good friends will be your supporters. Family will understand.

Look for people willing to be on your “team.” You can find social encouragement anywhere. I found some for my quest to improve my finances by starting Consumerism Commentary. I had now idea the site would grow into such a great place for people to motivate me along my path to financial stability. When I checked in with my net worth updates every month from July 2003 to December 2011, I felt like I had a community of friends who were interested in my success.

When my family became aware of my goals, they were all very supportive. So don’t keep your intentions a secret.

Lapses.

It’s natural to slip. There’s nothing bad about giving into the temptation to falling back into old behaviors. If that behavior is a drug habit, well, that can be a problem, and that’s how people die of drug overdoses. Thankfully, people very rarely die of a brief return to overspending. The stakes aren’t that high here — but that’s why people often think it’s not a problem to slip occasionally.

Lapses can be intentional or not. If you’re going to fall back into a bad financial behavior, if you do it knowingly, and you can do it while maintaining control over your financial situation, that’s alright. Rewarding yourself for your financial progress with a vacation on the credit card is an acceptable if not good way to continue your motivation — so that’s not really a lapse. Forgetting to update your financial records can be a dangerous lapse because it wasn’t intentional and shows that the most important feature of improving your finances is not that important to you.

The best way to counter lapses is to be prepared for them, recognize them when they occur, and recover very quickly. This will help create a pattern of dealing with lapses that you will soon be able to do before the lapse even occurs. And document them. For a lapse that consists of a single decision, write down what happened, what you were thinking and feeling when the lapse occurred, and how you solved the problem.

If the lapse was more continual, like gradually falling back into an old habit, reset from the beginning, monitor your decisions closely, and watch for the early warning signs of falling back into that habit.

Maintaining behavioral change with money is a life-long quest. Your finances aren’t something you can just fix one day and forget about it for the rest of your life. Behavioral change continues, but it gets easier to maintain with time. Addressing these psychological barriers can help you move forward towards your life-long goals, live your mission statement, and achieve financial independence.

Photo: Sarah G.
Canadian Family Physician

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In the fourth season of Arrested Development, the audience discovers the troubled Bluth family received a government stimulus bailout during the recession. Rather than using the “stimmy” to fix their troubling real estate family business operation, they used the money to buy 4,000 acres of worthless land in — well, I won’t spoil it.

There’s just something about money landing in one’s lap that inspires cloudy thinking and poor decision-making. The cause-and-effect relationship between windfalls and mistakes with money exists beyond fictional television comedy, too.

People love reading and hearing stories about how the suddenly-wealthy often find themselves in financial trouble. If the story of a wealthy family that lost everything isn’t appealing, there’s always the story of poor families that are provided with an unusual opportunity who later squander their fortune. The most common is the prototypical lottery winner with no money-handling experience living on the street just a few years after taking winnings as a lump sum.

It would be easy to judge these poor folks. “If only they a better financial education or a more positive experience managing money in the first place,” one might say, “they’d be better prepared for dealing with a windfall.” It’s a universal problem, too, affecting people who normally wouldn’t be playing the lottery. Smart business leaders are just as likely to make mistakes. A recent story about the founder of a major technology business provides more anecdotal evidence for this type of occurrence.

CNET featured a story about Harvey Minor, the founder of CNET and an investor in other tech-related companies. He sold CNET for a consideration of $1.8 billion. This is a guy who ran a major business; he should be fairly savvy about making financial decisions. Maybe it was his confidence that ruined him; several years later after the windfall, he’s declaring bankruptcy.

Declaring bankruptcy isn’t always such a bad thing from a business perspective. If the drawbacks like trashing your credit aren’t important, it’s an effective way to getting out of paying many of your debts. The stigma for bankruptcy is still well-deserved, and in this case, Harvey Minor even released a public statement when filing his bankruptcy, lamenting his mistakes.

He reaches inside himself to sum up his failures due investing beyond his areas of knowledge of expertise:

I have thought a lot about this and the reality is the seeds of my every failure can be found in my every success, and the seeds of my every success can be found in my every failure.

Some time during your life, there’s a chance you might receive some kind of a windfall. It may not be Harvey Minor’s $1.8 billion, but it may be enough to make some kind of difference in your life. Windfalls can be large and change your long-term goals, or they can be just enough to help propel you forward a short distance. There are a few things you should keep in mind to help you keep from ending in a worse position than where you were before the windfall, be it large or small.

The problem with tips like these is that they sound good from a planning perspective, but when you actually experience a windfall, they can be very difficult to follow. It’s easy to get caught up in the emotions, pressure from peers can influence your decisions, and slippery slopes allow full failure to sneak up on you.

1. Take care of your obligations.

If you’re in a good financial position, an unexpected windfall gives you the chance to have some fun and take part in experiences for which you might not have had the opportunity otherwise. The key is taking care of your obligations first. The first is going to be your taxes. The second is your debts.

Do you ever wonder why celebrities and other famous people seem to have problems with back taxes? Now, it might be simpler to assume that these people aren’t very savvy about managing their finances. But in some cases, some seem to employ their tax troubles as a strategy: underpay taxes this year, using the extra money to invest, argue with the IRS when they audit, and pay later from profits of the investment, covering even interest and penalties.

There is no way I would ever recommend such a strategy; I just think that some of those often in the news for their tax problems are working with financial advisers who know how to work the IRS, savvier than the rest of the public.

Debt is the second part of the obligation. Use some of the windfall to pay off your debt so it’s one less thing to worry about.

2. Stay out of the spotlight.

When you win the lottery, there may be a provision that you must speak with the media. Most windfalls don’t come through lotteries, though. Keep a low profile. There’s no need for people outside your closest social circle and your closest family members to know about your good fortune. When I began receiving what I would consider a windfall, although I was proud of the achievements that led up to that financial success, I rarely discussed the details, and only opened up to people who were close to me.

I had seen that when knowledge grows beyond a close set of individuals, or when people actively market their success, the unwanted attention could be damaging. Also, if you create a public image surrounding your financial success, you could be adding pressure on yourself to maintain that image, whether that means associating with different people or continuing to find similar success.

3. Stick with what you know.

Halsey Minor blames some of his financial failure on his desire to invest outside of his expertise. Generally, moving outside of a comfort zone is a good idea. It forces you to learn new skills, to be adaptive, and to work hard to succeed. A windfall can also create a cash cushion that allows you to take on new risks.

Overall, this is not a bad thing. The adaptation is the most important part. You have to be analytical, being very clear to yourself about what your limits are. If something is not working and you approach those limits, adjust and change direction. Despite all the proven dangers, one thing people immediately turn to when they receive a windfall is real estate investing. When people have money to spare, it just seems like a good idea. But if you don’t know a lot about real estate — if you weren’t a successful real estate investor before receiving the windfall — you’re just asking for trouble.

There are thousands of “advisers” who would be willing to take your money and invest it for you. Brokers of all sorts are more than pleased when presented with a whale, fresh off the boat. (How’s that for a mixed metaphor?)

4. Make a plan.

After taxes, put together a plan. Whether the windfall arrives in one shot or whether you’re suddenly found yourself with an ongoing income stream, planning helps you take some emotion out of the situation. Life is emotion, psychology is the only thing that goes into actual human behavior, so eliminating emotions is impossible. But you can learn to recognize the effect of your emotions on your decision-making and adjust. Planning is a big part of that.

If you want a rule of thumb, use this. After paying for your taxes and other immediate obligations like debt, use these proportions for your windfall. Half of your windfall should be directed towards the future, and half should be used in the present (or within the next few years). This will allow you to enjoy the fruits of your success while still planning for the future.

This is just a guideline. If, for example, you don’t believe you have that much of a future and have no need for leaving a legacy, you can adjust the weighting in favor of short-term use. You might as well use what you can while you can.

So where does this leave investing? It’s not much different — some investments are made for the long-term, some are made for the shorter term. If you have an opportunity to invest in something exciting and potentially profitable that will pay off in the next few years, use some of the short-term portion of your windfall. If you’re investing to prepare for retirement more than a decade down the road, use your long-term portion.

5. Track your finances.

The same rule that people who are just beginning to organize their finances is the same rule that pays off with a windfall. It can be so easy for your financial success to leak when you’re dealing with more money than you’re used to. And the beauty of a windfall is that some of those leaks can be allowed. A credit card late fee of $35 means something different to someone with a negative net worth than it means to someone with a large bank account or an income of $500,000 a year.

But it’s still an unnecessary $35 to pay. One might not hurt. Twelve in a row might not even affect your day-to-day living. But when late fees set the stage for a philosophy where leaks are allowed, you can find yourself depleting your money supply unnecessarily, and without tracking your finances, you’ll have no idea it’s happening until it’s too late — when you can no longer afford your mortgage payments from savings and bankruptcy looms.

Have you ever received a windfall? What tips work for you? What advice do you have for holding onto your windfalls, unlike the Bluth family?

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JW, April 2013 Net Worth

by Luke Landes
JW Net Worth

Naked With Cash is the year-long series on Consumerism Commentary where seven readers’ households share their financial progress on a monthly basis. I’ve partnered with financial planners who will offer some guidance along the way. Read this introduction to learn more about the series. JW is thirty-one years old and a father of one with ... Continue reading this article…

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LastDollar, April 2013 Net Worth

by Luke Landes
LastDollar-apr2013

Naked With Cash is the year-long series on Consumerism Commentary where seven readers’ households share their financial progress on a monthly basis. I’ve partnered with financial planners who will offer some guidance along the way. Read this introduction to learn more about the series. LastDollar is thirty-three years old, an entrepreneur and single mom with ... Continue reading this article…

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Calvin, April 2013 Net Worth

by Luke Landes
Calvin's Net Worth, April 2013

Naked With Cash is the year-long series on Consumerism Commentary where seven readers’ households share their financial progress on a monthly basis. I’ve partnered with financial planners who will offer some guidance along the way. Read this introduction to learn more about the series. Calvin is in his early 40s, earning a salary of $120,000 ... Continue reading this article…

5 comments Read the full article →

Anonymous S, April 2013 Net Worth

by Luke Landes
Anonymous S Net Worth

Naked With Cash is the year-long series on Consumerism Commentary where seven readers’ households share their financial progress on a monthly basis. I’ve partnered with financial planners who will offer some guidance along the way. Read this introduction to learn more about the series. Anonymous S is a 24-year-old engineer earning $67,000 a year plus ... Continue reading this article…

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