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I was torn when Amazon.com, the online-only retailer for books, music, and movies, became popular. I liked the convenience, but it was clear that local brick-and-mortar bookstores would have difficulty competing with Amazon’s prices in the long term. I was swayed enough to the side against Amazon when I participated in a boycott of the company when they filed for a patent for the 1-Click ordering system.

Over the years, though, I’ve come to accept Amazon.com as a part of my life as a consumer, and I shop using Amazon.com for more than just books, music, and movies. I gave into my desire for speedy delivery and joined Amazon.com Prime, as well.

BooksAmazon.com’s aggressively competitive tactics has extended recently to book publishing. With a book publishing arm, Amazon.com has the right to sell its own published books exclusively. With the new tools Amazon.com is offering authors, traditional publishers are having a hard time competing.

This week, I saw that Amazon.com is planning to open a physical, brick-and-mortar store in Seattle. It could be the first step to bring storefronts to more locations throughout the country, but that depends on the results of this one Seattle location. The purpose doesn’t seem to be to keep an inventory of books, movies, and other media on hand to sell, but to focus on Amazon.com’s own electronics, like the Kindle.

I was recently reminded of why I was wary about Amazon.com in the first place. I’ve seen what has happened to local book stores, some of which have gone out of business, and what has happened to Borders, with large, empty stores left in the wake. There are several local book stores that remain, but I can’t say whether the stores are thriving and predict how long they’ll last. I spoke with a book-lover who was mortified that I rarely shop in independent book stores and that Amazon.com is changing the landscape for consumers and hurting small business owners.

If Amazon.com extends its new store front model beyond one location in Seattle, the primary competitive target seems to be Apple, not local book stores. Yet, if the e-book, and particularly Amazon.com’s proprietary version of the e-book, becomes the preferred method of reading for more consumers, and these e-books could be purchased only from Amazon.com, local bookstores will be in danger.

What will a book store look like in the future? Will locally-owned book stores continue to exist as viable businesses?

Photo: shutterhacks
O’Reilly, The Globe and Mail, New York Times

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Free Shipping Day

This article was written by in Consumer. 4 comments.

Today is Free Shipping Day, and thousands of online merchants are participating in this movement, offering free or reduced price shipping so customers have an opportunity to receive last-minute orders in time for the holidays. Free Shipping Day was founded by an entrepreneur-couple in December 2007 as a location for finding shipping discounts offered by major brands. Since its launch, the service expanded to Canada and the United Kingdom.

While shopping online is convenient, consumers often pay for that convenience through shipping costs and the delay between ordering an item and receiving the delivery. A benefit of ordering online is that you never need to leave your house, unless you prefer to see an item in person before making your purchasing decision.

Package DeliveryLast night, I ventured outside with the goal of upgrading my cell phone. Verizon Wireless released the new Samsung Galaxy Nexus, and I figured this would be a good opportunity to replace my current, sluggish phone. Due to a car accident, traveling to the store took three times longer than it should have, and the store had no phones in stock by the time I arrived. I did have a chance to try the phone in the store, though. The sales representative offered me an opportunity to order the phone from the store, with no guarantee of when the order would arrive, but the price in the store was higher than the price on the Verizon Wireless website.

I realize that the price of this device would likely go down in just a few weeks, but I’ve been looking to get rid of my current phone for about a year. At least I didn’t need to pay a delivery fee. Verizon Wireless is not a merchant on the list of those participating in Free Shipping Day; this retailer offers free shipping in its normal course of business.

Here are the retailers participating in free shipping day.

Photo: kalleboo

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UPS Premium Service

This article was written by in Consumer. 17 comments.

Delivery company — or logistics company, depending on how you look at it — UPS is taking a page from Amazon.com’s Prime service and offering better delivery options for customers willing to pay a fee.

When I didn’t work out of my home, I’d often come back after work to be greeted by the familiar yellow slip sticking to my front door. While occasionally, my package would be waiting with a neighbor, occasionally my signature was required. And less frequently, for particularly valuable deliveries, my signature was needed in person. I’ve made many trips to the UPS delivery warehouse 45 minutes from my house in order to pick up a delivery I couldn’t be home to receive during delivery hours. I had always had the option to redirect delivery to another location, however, after paying a fee. At one point this fee was $4, but I believe it has increased over the past few years.

UPS TruckOn October 3, UPS is launching the “My Choice” service. The basic service is free, and this provides a notification a day in advance of a scheduled delivery. The notification will include a four hour window during which the package will be delivered. The company is offering a convenient feature to pre-authorize a delivery needing a signature. This is an excellent feature for someone who receives UPS deliveries regularly.

If you want more than the basic service, pay a $40 annual fee to receive access to a delivery tracker. UPS does a good job of telling you when your delivery is on the truck on the way to the point of delivery, but this new service is like GPS for your package. Another service available narrows the window during which your package will be delivered. For another $5, you’ll receive a two-hour window rather than a four-hour window.

Are these features worth a $40 annual fee? If I weren’t working from home, I might take advantage of pre-authorization to ensure my packages are delivered without me needing to be present, but I’m not sure I’d pay a $40 annual fee for a tighter guaranteed delivery time.

zyphbear

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Earlier this year, AT&T announced its plans to acquire T-Mobile, a plan that would change the landscape of wireless service in the United States and pave the way for an industry dominated by two large players: the new AT&T and Verizon Wireless. Today, the U.S. Justice Department stepped in, issuing a complaint to block the acquisition.

T-Mobile is currently a lower-cost option for wireless service, and the acquisition would most likely result in less competition and higher prices. Earlier this year, the Department of Justice blocked a merger between H&R Block and TaxAct, and the move was questioned when deals like the one between AT&T and T-Mobile were allowed to continue. As we can see now, the government is attempting to take the anti-duopoly approach across industries.

The Comcast acquisition of NBC was a different type of acquisition, and the Department of Justice did not seek to block it. The unified company can now control media from their creation to delivery, and this type of vertical integration seems to not be seen as anti-competitive, even though it could result in increased cost for the consumer and content exclusivity where none existed before. Deals like the one between AT&T and T-Mobile or between H&R Block and TaxAct take a marketplace and offer the consumer fewer choices.

Cell PhoneSprint, the distant fourth player in wireless, lobbied the Department of Justice to block the merger. While the block may be in the best interest of consumers, it’s definitely in the best interest of Sprint, likely to be pushed out of the market after the proposed acquisition. If the shoe were on the other foot, and AT&T were to buy Sprint, T-Mobile would be the company seeking to block the deal on behalf of consumers.

Consolidations and acquisitions can be good for the economy when there are major inefficiencies. Capitalists, for the most part, don’t want the government stepping in to block he progress of business and the growth of corporate empires. In theory, if one company gets so large that the consumer is left with poor choices, the market will eventually correct itself with new players willing to meet the neglected needs of the consumer. But when the cost of becoming a large enough presence in a market dominated by one or two companies is prohibitive, as it most likely is for offering cellular service due to the necessary infrastructure, blocking an acquisition might be a better solution than waiting a decade, a generation, or more for new competitors to re-shape the consumer landscape.

In its own words, the Department of Justice explains the decision:

The Department filed its lawsuit because we believe the combination of AT&T and T-Mobile would result in tens of millions of consumers all across the United States facing higher prices, fewer choices and lower quality products for their mobile wireless services.

Consumers across the country, including those in rural areas and those with lower incomes, have benefitted from competition among the nation’s wireless carriers, particularly the four remaining national carriers. This lawsuit seeks to ensure that everyone can continue to reap the benefits of that competition.

This isn’t the only acquisition of concern recently; Capital One was the winning bidder for ING Direct. Although the deal would make Capital One “only” the sixth largest bank in the United States when measured by deposits, the government and regulators are not taking this deal lightly, seeking more comments from the public.

Do you think the Department of Justice should block the AT&T acquisition of T-Mobile?

Photo: whiteafrican
Department of Justice

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Life After Salary: 401(k) Rollover Complete

by Flexo

In late April, I described the process for rolling over a 401(k), and last week, I finally got around to doing it myself. I quit my day job nearly six months ago, and I’m slowly unwinding all of my employer-related investments. My 401(k) was worth about $106,000 and was my largest investment account, so I ... Continue reading this article…

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Government Blocks Merger of H&R Block and TaxACT

by Flexo

The Department of Justice filed an anti-trust lawsuit against H&R Block. This second-largest income tax preparation service intended to acquire the company that owns third-largest income tax preparation service, TaxACT. Based on the number of customers who used these companies’ services to self-file 2010 tax returns, the combined company would still be a distant second ... Continue reading this article…

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How to Buy Precious Metals Including Gold and Silver

by Flexo
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There are two main reasons to head towards precious metals as a major investment. One reason one might significantly invest in metals is the belief that the value of gold and silver will increase more than other types of investments like stocks and bonds, or that the investment in metals will provide a certain type ... Continue reading this article…

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Mother’s Day Fiasco With FTD: A Review

by Flexo
Mother's Day Flowers

In my attempt to be a good son to my mother who lives about as far away from me as possible in the contiguous United States, I decided to send a bouquet of flowers for Mother’s Day. Sending flowers may be cliché, but I know she appreciates it, so I’m happy to send them. I’ve ... Continue reading this article…

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