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Last week, Global Payments confirmed a massive security breach involving credit and debit card numbers and information. Global Payments operates a gateway; when you use your credit or debit card to purchase an item — and this could be online or in a brick-and-mortar store — your card information is sent through Global Payments or one of many similar companies to the issuer to determine whether the transaction can be approved.

The breach affects all major issuers, so if you have used a Visa, MasterCard, American Express or Discover card, whether a credit, debit, or charge card, you might be one of the estimated 10 million consumers affected. Update: Global Payments is now confirming that 1.5 million card numbers were included in the breach. Issuers — either the banks that offer the cards to their customers or the credit card companies themselves — have already begun notifying customers whose information might have been compromised.

You can expect issuers to offer free credit monitoring and identity protection services to help customers feel secure about their information in the future. The services differ depending on the provider, but most focus on the same core set of benefits.

  • You can receive alerts — by phone, email, or even text message — when your card is used for suspicious activity. Suspicious activity could be anything from a transaction at a store or in a location you haven’t previously.
  • You can receive updated credit reports. While the government requires the credit reporting agencies to offer one free credit report per customer each year, identity protection services typically provide access to more frequent credit reports — perhaps monthly or unlimited, on demand.
  • If your identity information has been compromise, you should lock down your credit file. By contacting each of the three bureaus, Experian, Equifax, and Transunion, you can inform these companies not to allow any new credit to be issued in your name. This is not going to be an issue with most incidences of credit card information compromises, if your identity is stolen, you are at a higher risk.
  • Change your credit card numbers. If you were affected by this security breach, you may have received a new credit card with a new number without so much of an explanation from your issuer. Changing the number helps protect customers who have had their data stolen. Some card issuers offer options where you can receive a new number for every online transaction; this may be a worthwhile service if you have reason to believe your credit card number has been compromised.
  • Don’t forget to use your credit card online only over secure connections. Different browsers have different methods of indicating a secure connection. Using a credit card over a secure internet connection is safer than handing your credit card to a waiter or gas attendant. Over a secure connection, your credit card number is encrypted while in transit, but when you hand your credit card to someone and they step out of view, there is no limit to what they can do with your card in 30 seconds.

Aside from trusting technology and employees who handle your card information, it helps to always be aware of your surroundings. While in an airport waiting at the gate to board a flight, I called a hotel to inquire about a reservation. The hotel customer service representative was happy to take my reservation, but required me to announce my credit card number. Although I had no reason not to trust the individuals who were sitting near me, I opted not to provide my credit card number to all within earshot. As a result, and with the understanding that there would most likely be rooms available when I arrived later that night, I didn’t make the reservation.

I did lose the best rate offered on the room, though. When I arrived, the rate I had been quoted earlier was no longer available. I consider it a small loss in exchange for the comfort of not sharing my credit card number publicly.

When the cause of the breach of your information is a payment processor, as in this particular announcement from Global Payments, the issuers do all that they can to protect their customers, even if communication is slow or incomplete. When fraud happens on an individual level, and you are the only customer affected, it’s more difficult to get support from the companies you deal with, without insistence.

If you are the victim of fraud or identity theft, and it is not part of a large-scale technology hack, there are extra steps you must take.

  • Start keeping a log of everyone you talk to about the fraud, including credit issuers, banks, and the police.
  • File a police report describing the fraud or the incident.
  • Contact the credit bureaus to inquire about identity protection services and possibly credit freezing.
  • Contact your issuers and explain your situation, seeking any tools they have available to protect you going forward including assigning new card numbers.

Different banks and card issuers have different policies regarding your liability in the event of fraud. For the most part, if you follow the appropriate procedures including reporting suspected fraud in a timely manner, you will have no liability. With debit cards, however, even in the case of fraud, your balance could be lower than it should be. That could lead to missed payments or overdraft fees. That’s one benefit of using credit cards rather than debit cards — your bank account won’t be affected in the event of fraud, even for a day.

Of course, if you choose a cash-only existence, you may be able to completely avoid the hassles involved with credit card fraud and identity theft.

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When we think of predatory lending practices, the first thought that often comes to mind is the payday loan industry, catering to people barely, if at all, living paycheck to paycheck. Payday loans service communities with an aversion or without a need for or trust of the mainstream financial industry. Offering short-term loans designed to help people survive until the next paycheck arrives, payday lenders charge fees, $16 per $100 borrowed on average, that would be considered usurious if measured by annual percentage rate standards.

Eager not to let non-banking lenders take all the best opportunities for profiting off families struggling the most, mainstream banks are in the payday loan business as well. They don’t call them “payday loans,” though. The name has a negative connotation. Instead, they use names like Wells Fargo’s Direct Deposit Advance, and tout their lower fees. The average fee for a mainstream payday loan is $10 per $100 borrowed, and the average duration of the loan is 10 days; the result is an annual percentage rate equivalent of 365%.

Despite the slightly lower fees, these products are likely more profitable for banks than payday loans are for independent lenders. With the bank-based products, borrowers are required to have direct deposit service enabled on their checking accounts. When the loan is due, the bank takes the money, including fees, out of the account without a separate authorization from the customer.

According to a recent study, borrowers tend to find themselves trapped in a payday loan cycle, continuing to borrow money to aid cash flow until yet another paycheck arrives after using the prior paycheck to pay off the previous loan. Banking customers end up owing money to the bank for an average of 175 days each year, slightly better than the average days in debt for a customer of an independent payday loan service, who owes money for an average of 212 days in the year.

One important distinction between payday loans and the equivalent products offered by banks is that the banks can report your credit profile to the reporting bureaus, Equifax, Experian, and TransUnion. There is no outcome where this is a significant advantage for the customer, though. Even if the borrower pays back the loan in full and on time, having this type of loan on your credit report could lower your score. A pattern of payday loans, paid back, can look worse on your report. The situation can only get worse from there, with patterns of late payment or non-payment drastically reducing creditworthiness.

According to the Consumer Financial Protection Bureau, which has made studying payday loans a priority, 19 million households in the United States use payday loans. That’s a huge, profitable market that banks want to tap, and customers seem to be willing to pay the price.

Have you ever borrowed money from your bank using a direct deposit advance loan or other payday-like loan product? Should these products be banned? Better regulated? I’ve often considered financial products to be like tools. For example, a credit card is like a hammer; it can be used to build when used properly or to destroy. Is the same true of payday loans and similar products?

Photo: bigburpsx3
CNN Money

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CoreLogic, a company that already works with lenders to consolidate credit reports from the three reporting bureaus, is developing a new credit report and score. The company believes its information, culled from public sources and proprietary databases, could give lenders, employers, and any other company that wants to evaluate an individual’s risk, a more accurate picture of that individual. This new credit report will go far beyond reports from Equifax, TransUnion, and Experian.

In addition to the traditional information already available on typical credit reports, the new CoreLogic “CoreScore” report includes:

  • Rent payment history, with missed payments being negative.
  • Payday loan applications and payment history.
  • Evictions, with any record being negative.
  • Child support or other court judgments, with any record being negative.
  • Property lax liens.
  • The value of real estate property owned.
  • Home ownership fee payment history.

CoreLogic claims that it can receive new information about a transaction or inquiry within 23 days, two months faster than the other credit bureaus. The company’s databases already have 1 billion consumer transaction records covering 99.9 percent of the United States population.

Like the credit reports from Experian, Equifax, and TransUnion, most information on the CoreLogic report will remain for seven years.

How to obtain a copy of the report

The new report is already available to lenders, but it won’t be available for free through AnnualCreditReport.com for another year, and the score calculation will not be available until March, after CoreLogic works with FICO to develop the formula. Consumers will be able to challenge any item on the report that is inaccurate, and considering the source for some information is publicly available information, I expect a high rate of inaccuracy.

Until the new report is available online, you’ll need to order the report directly if you’d like to review the information for any errors to dispute.

To order a CoreLogic “CoreScore” report, call 877-532-8778 or mail CoreLogic Credco, LLC, P.O. Box 509124, San Diego, CA 92150. You’ll need to include proof of your identity, proof of your address, your first, middle, and last name, Social Security number, current and previous addresses, and date of birth.

The effect of this new report on consumers

As a result of this new report, individuals who currently have a clean credit report but owe more on their home than its market value, even if they pay their mortgage on time every month, could now have this information provided to prospective lenders who will likely interpret this as negative. People who were not considered a risk without the CoreLogic report could now be unable to qualify for the best mortgage interest rates.

Having more information and a potential for a wider variety of blemishes, lenders will be more inclined to offer higher interest rates on loans or deny credit entirely. As these records focus on problems that affect poor individuals, like evictions, payday loans, and child support, it reduces even further access to credit for society’s neediest.

There’s also a possibility for marks to remain on the report that could be interpreted as negative despite legitimate circumstances. Renters have rights, and in some cases, can refuse to pay rent due to actions by the landlord. Nevertheless, lenders will likely see missed rent payments as a sign of risk. Since the missed payments are not inaccurate, the information can’t be disputed. You may be able to attach a comment to the report, but the new score that will be calculated based on the information will likely be affected negatively regardless of the comment.

What do you think of the new CoreLogic credit report and score? Is it a further invasion of consumer privacy or a better way for lenders to assess consumer risk?

New York Times, CoreLogic [pdf]

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Recently the FTC cracked down on companies advertising free credit reports. These companies — the credit bureaus — created confusion between the government’s truly free AnnualCreditReport.com and their own websites that advertised free credit reports but sometimes nefariously charged customers’ credit cards after a trial period expired for a service they didn’t realize they signed up for. After the FTC determined that companies can no longer advertise free credit reports, the industry shifted to offering different products, like $1 credit reports and free credit scores.

There is a lot not to like about the free credit score services. Nevertheless, it’s great to know your credit score before you attempt to qualify for a mortgage or other loan. It’s best to be able to anticipate any problems before you need to rely on your credit score, so getting your information in advance can give you an opportunity to correct any errors or resolve any negative items.

GoFreeCredit is a company offering credit scores from each of the three bureaus (Equifax, Experian, and TransUnion). Each bureau uses its own slightly different calculation to determine your credit score, and each may still differ further from the FICO score, the credit score used by most lenders to determine your risk profile and your interest rates. Even though there are some differences, the more numbers you have, the better understanding you can get of how the financial industry sees you. Read the full article →

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Increase Your Credit Score

by Flexo
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Somewhere along the line, American consumer society has progressed to the point where access to debt is almost essential to living a middle class life. If owning a house is the modern American dream, most Americans wouldn’t be able to achieve this without the help of the finance industry. As a result, our finances rely ... Continue reading this article…

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San Antonio: City With the Most Credit Card Debt

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Experian is a credit reporting bureau, but it may be more accurate to characterize the company’s business as one focused on consumer information. The data they collect on people, even those with no relationship with the company, are substantial. This information was used to determine that the average consumer owed more than $4,200 in credit ... Continue reading this article…

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Podcast 93: Debt Free for Life, David Bach

by Flexo

Today’s guest on the Consumerism Commentary Podcast is David Bach, author of Debt Free For Life: The Finish Rich Plan for Financial Freedom, the latest in the Finish Rich series of books and online tools. David, Flexo and Bryan discuss financial changes in the last year, the national trend toward paying down debt, the Done ... Continue reading this article…

6 comments Read the full article →

When Doing the Right Thing Hurts (Your Credit)

by Flexo

It’s been many years since I’ve paid interest on a credit card balance. I don’t think I’ve missed a payment, either, thanks to automatically scheduled transfers from my checking accounts. I know that many regular Consumerism Commentary readers are like me, as well, and rarely pay a fee that’s unnecessary. (Keep in mind I recently ... Continue reading this article…

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