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Whether you agree with it or not, the reason this country has supported programs like welfare, Social Security, the GI Bill, food stamps, Medicare, government-backed mortgages, FEMA insurance, and other social programs is because a modern society benefits when as many citizens as possible have opportunities to succeed financially. Social programs aren’t perfect and don’t always provide what they promise, and there’s always a small percentage who take advantage of the system.

The push-and-pull between the focus on the society and the focus on the individual existed even before the founding of the nation, and this particular Weeble that wobbles between left and right without falling down (yet) has allowed the United States to become the biggest economy in the world in a relatively short period of time, and that’s a good thing.

From an individual perspective, it might not be that intuitive that one needs to be concerned about the “very poor.” After all, with social safety nets, one might think that the “very poor” have little to worry about. Regardless of the existence of programs — both public and private — poverty is still an issue in this country, even if you don’t see it in your daily life as you shuffle in an office building from meeting to meeting or shuttle from city to city on business trips. It’s hard to be concerned about something if you aren’t faced with it every day.

If, however, you are concerned about the “very poor,” there are ways to help, even if you don’t believe that handouts are effective. The most popular rationalization for not caring about poverty is the idea that helping another individual teaches complacency rather than responsibility, interdependence rather than independence. The incorrect assumption is that families in destitute situations have no desire to work for their money like those who have built wealth for themselves and have earned the right to let their money do the work for them and receive income from dividends and interest rather than working in the middle-class and working-middle-class sense of the word.

The real problem is tied into that psychology 101 concept I turn to repeatedly, Maslow’s hierarchy of needs. If most waking minutes in your day are spent worrying about your shelter, your food, and having a safe place to sleep, “income mobility” is a fantasy. You’re a victim of “class warfare,” but in your reality, you don’t have time or energy for political arguments about class warfare.

If you are concerned about the very poor, there are options. Helping bring attention to poverty can form provide opportunities to those without them without much sacrifice from those with opportunities.

  • Give money directly to organizations that run programs focusing on providing opportunities. The top-rated charities focusing on poverty according to Charity Navigator are Direct Relief International (although International is in the name, they also work to eliminate domestic poverty, particularly in disaster-stricken areas), SOME (So Others Might Eat, focusing on the D.C. area), and the People’s Resource Center (based in Chicago). If you prefer to give a hand-up rather than a hand-out, focus on organizations that provide job training and placement, programs that expand the reach of educational opportunities, and programs that present positive financial role models.
  • Volunteer with the organizations that run these programs. Build houses. Build schools. Help at a food bank. When you are actively involved, you get to experience the results of your work much more closely than if you were to send a check every month. No, you won’t get a tax deduction for volunteer work, but that’s not the point.
  • Become a community leader. When people from poor communities manage to succeed financially, they often don’t return to be the role model their community needs. This is the reason financial illiteracy is a problem that will continue from generation to generation, keeping low socio-economic status communities from thriving.

Are you concerned about the very poor? Does paying your taxes and being satisfied with existing social safety nets relieve you from any other possible responsibilities for how the country fares as a whole? Do we even have any responsibilities to anyone other than ourselves and our families?

Related: Here’s how you might be able to avoid poverty for your family. Also, could you survive at the poverty line?

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The Power of Customer Outrage

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In what almost seemed like a staged publicity stunt, Verizon Wireless quickly rescinded their plans for a new $2 fee for most bill payment options. An employee leaked an internal memo describing the new fee, and within twenty-four hours, the wireless company both confirmed and then rescinded the fee, citing their policy of listening to their customers. The timing was convenient; Verizon Wireless had been suffering from a number of mobile service outages that had customers complaining about the company.

It seemed to me there was more outrage about the service interruptions than the $2 fee. The fee was addressed within 24 hours while the service outages were never properly addressed. Would a company stoop to creating its own fake conflict in order to distract customers from other problems?

Real customer outrage is powerful, however. Bank of America’s $5 monthly debit card fee was in the works when massive consumer feedback was successful in convincing the company to reconsider its plans, and find revenue from consumers elsewhere.

There are issues more important than these small fees. While fees here and there can have a snowball effect, both over time and across other companies happy to charge the same fees once success is apparent, the bigger issues often don’t get as much attention. Wells Fargo’s change of policy to include mandatory binding arbitration is a much bigger problem for consumers than a fee, but since it isn’t immediately apparent how this could affect customers, people stay silent. Customers who have trouble with the bank will be prevented from availing themselves of a court process that includes discovery and appeals.

Most of the time, binding arbitration clauses won’t have any immediate effect on customers’ wallets unlike monthly fees, but the consequences could be worse. With enough outrage, Wells Fargo would likely change these plans, but the issue is not getting enough attention.

Here are some of this week’s most interesting articles in addition to a few articles I’ve published elsewhere. Read the full article →

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Today’s guest on the Consumerism Commentary Podcast is Kim McGrigg, Manager of Community and Media Relations for Money Management International (MMI), which is sponsoring Financial Literacy Month. MMI is the largest nonprofit, full-service credit counseling agency in the United States.

Consumerism Commentary Podcast #104
Financial Literacy Month: S04E26 / 128

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Table of contents

[00:00] Introduction from Bryan J Busch
[00:35] Interview with Kim McGrigg
[00:54] Financial Literacy Month
[04:04] Cleaning up financial clutter
[05:45] Start Financial Literacy Month at any time
[07:30] Stopping calls from debt collectors
[10:13] The dangers of co-signing a loan or owning any joint account
[13:07] Skipping a mortgage payment
[14:22] Depleting savings to bring down debt
[16:56] Lending to friends or relatives
[18:06] Repairing credit
[20:28] Creditors making unusual decisions about interest rates or credit limits
[22:21] What happens if borrowers don’t pay off debt
[24:39] #FinLit on Twitter
[25:15] End

We always welcome feedback from listeners. If you have any comments for this episode or for any other, or if you have suggestions for future episodes, please leave us comments here or email us at podcast at this domain name.

Theme music by Mindcube.

Full transcript

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This week’s guest on the Consumerism Commentary Podcast is Cate Williams, Vice President of Financial Literacy at the credit counseling agency Money Management International. In honor of Financial Literacy Month, Flexo and Tom Dziubek discuss several financial literacy topics with Cate, including at what age children should learn basic money skills, how many kids actually learn about finances from their parents, and what role schools should play in financial literacy.

Consumerism Commentary Podcast #50
Financial Literacy Month, Cate Williams
Production/Segment: S02E24 / 67

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Table of contents

[00:00] Introduction from Flexo
[00:32] Interview with Cate Williams
[00:51] Explaining Money Management International
[01:29] Non-profit debt counseling
[02:14] The effects of the recession on personal finances
[03:32] Debts of college students
[04:56] The right time to start teaching money management skills
[08:24] Learning financial skills from parents
[09:48] The role of schools in teaching financial skills
[12:28] How to make financial literacy courses more effective
[13:05] Web resources to help parents teach kids about personal finance
[14:26] End

We always welcome feedback from listeners. If you have any comments for this episode or for any other, or if you have suggestions for future episodes, please leave us comments here or email us at podcast at this domain name.

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Donations to Rural Classrooms Worth Twice as Much

by Flexo

A few years ago, the personal finance blogging community came together to create the pfblogs.org Financial Literacy Challenge through DonorsChoose.org, a charity that facilitates funding for classroom projects needing money. The challenge was designed for bloggers to encourage their readers to provide tax-deductible donations through DonorsChoose.org to fund classroom projects focusing on increasing financial knowledge. ... Continue reading this article…

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Consumerism Commentary Podcast

by Flexo

The Consumerism Commentary Podcast is a weekly personal finance show, hosted by both Tom Dziubek, a former podcaster with the Wall Street Journal, and Bryan J Busch, who started his first podcast in 2005 for fans of novelty rock music. Each week, the show offers commentary about money management, getting out of debt, budgeting, consumer ... Continue reading this article…

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Survey: Americans are Financially Illiterate

by Flexo

The new bill supporting financial literacy education introduced in the Senate recently may be a response to a recent survey that quantified apparent American ignorance in matters of money. The survey presented 1,000 people with a hypothetical scenario about credit card debt and asked them to compute how long it would take to pay it ... Continue reading this article…

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The New Emergency Fund: Five Components of an Emergency Plan

by Flexo

In an world of overly simplified platitudes and one-size-fits-all “advice,” there is little repeated more in personal finance than the importance of the emergency fund. Typical popular financial advice prescribes a high-yield savings account in which one can store three to six months’ worth of expenses. Suze Orman suggests aiming for eight months’ expenses in ... Continue reading this article…

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