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This is a guest article by Kimberly Palmer. Kimberly Palmer is the author of Generation Earn: The Young Professional’s Guide to Spending, Investing, and Giving Back, which was published by Ten Speed Press this week. The following post has been adapted from the book.

I’ll admit it: I was recently suckered into spending more than I should have on a can of paint. I fell victim to one of the classic mistakes of modern-day shoppers: Believing the posted price was the actual price. So when I purchased the $45 can of sea-green paint for my daughter’s bedroom, I neglected to ask for “the contractor’s price.” Those three little words would have gotten me at least a 10 percent discount.

Retailers use all kinds of trickery, including lying about prices, to get us to spend more than we otherwise would. It’s tight times for them, too, so they’re resorting to increasingly extreme measures, sometimes lifted from the pages of psychology experiments. As I was researching my book Generation Earn, I discovered these three most common ones. Luckily, as long as we know what to look for, we can beat companies at their own games:

  1. Offering us a reward that’s really not so rewarding. It turns out those credit card rewards, even an enticing $200 gift certificate, aren’t free, after all, because we spend more in order to get them. Behavioral economists even have a name for it: “purchase acceleration.” Because we’re so excited to get our free iPod or airline ticket, we spend more on our credit cards. Since reward credit cards typically carry an interest rate that’s about two percentage points higher than non-reward cards, anyone carrying a balance is paying a steep price for those rewards.

    It’s not only credit card companies employing this technique. Ever been offered a loyalty card at your favorite coffee shop, or salad joint? It turns out purchase acceleration applies there, too. In one study by a Columbia University professor, people bought ten coffees five days faster than they would have otherwise in order to snag their free cup. Just say no to loyalty cards, and you’ll end up saving money – and simplifying the paperwork in your wallet.

  2. Hypnotizing us with sounds and smells. It sounds like some kind of dark magic straight out of Harry Potter: Stores have discovered that wafting a sweetish scent of citrus at us or manly smell of Rose Maroc can actually entice us to spend more money than we otherwise would. That’s why Sony Style uses a citrus scent with vanilla overtones in its stores. (In that case, the company is trying to make its electronics less intimidating to women.) More recently, Sony Style started using a bamboo scent to send the message that the company is going green.

    They might be onto something; research from Washington State University shows that using Rose Maroc in men’s clothing stores and vanilla in women’s can increase shopping time, number of times purchased, and dollar amount spent. Research has also found that music can have a similar effect.

    So be aware of the smells coming your way when you’re out and about, because researchers say they work on an unconscious level, sort of like pheromones.

  3. Posting an inflated price that’s just for the most gullible shoppers. In the case of the paint, that gullible shopper was me. But I’m certainly not the only one. The failure of customers to negotiate prices, not only at places like farmer’s markets but also retail stores such as Best Buy, which have been known to accept competitor’s prices, can cost us hundreds of dollars a year. So don’t be afraid to stand up for yourself. And if you’re in the market for a can of paint, I hope you can learn from my mistake.

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Amazon’s 3rd-generation Kindle e-reader, set to be released on August 27th, had me worried for a little while. My gadget-y friends and I often wonder aloud about upcoming features and technology advances, and many of them assumed Amazon would try to make it more like an iPad. As a happy owner of a 2nd-generation Kindle, I figured that would be a mistake.

The Kindle is for reading books, and the iPad is a tablet computer. Yes, there is a web browser on the Kindle, but it’s clunkiness relegates it to “emergency browser” status. So, I was scared that Amazon might feel compelled to try to add color to the Kindle, or more applications, or a touch screen, or any number of features that would make it less of a device for reading books. Thankfully, they haven’t.

Instead, they focused on improving the reading-in-sunlight situation, speeding up the page-turning time (which doesn’t currently seem slow to me, it’s always turned pages faster than I would with a paper book), making it lighter and sleeker and introducing crisper fonts. There is a mention of a WebKit-based browser, same as on the iOS devices, but they even went so far as to point out that it’s experimental. Amazon seems committed to making an excellent book reader, and limiting its features so that it does one thing really well, much like Apple started taking over when it committed to making an ideal MP3 player.

In doing so, and by keeping the price of the new device the same or lower than the old device, Amazon is taking the right page out of Apple’s playbook, while simultaneously refusing to compete with their products. That all seems incredibly smart to me. The only thing they haven’t done is created an intensely compelling reason for current Kindle owners to upgrade. The 2nd-gen Kindle is already kind of perfect, and though 1st-gen owners might be tempted, I don’t think they’d feel a need to upgrade, the way I felt a need to upgrade from the iPhone 3G to the iPhone 4.

I doubt that bothers Amazon. The Kindle apparently has been added to the most Wish Lists, been given as a gift more than anything else, and has the most 5-star reviews of any product that Amazon sells, and Amazon sells iPods.

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This past weekend was my first chance to try to deposit a check without going to the bank, and it was fantastic. I was always ambivalent about the fact that Chase Bank swallowed up the friendly Washington Mutual, but now I’m a little glad, since they’re among the first of the enormous banks to bring this service to their customers.

Previously, assuming that direct deposit wasn’t an option, or that the people who owed you money didn’t want to make a deposit straight into your account, or set you up online as a “Bill Payee,” assuming they had some reason to resort to the charming and antiquated paper method, there was only one way for you to get that money into your bank. Ultimately, someone was going to have to drive it over there.

However, we’ve now evolved a little bit more. A couple of days ago I picked up a payment at the post office, sat in my car and ripped open the envelope, logged into my Chase account from the ol’ iPhone and let them know I was depositing a check by taking a picture of the front and the back of it. It’s basically the same process their modern ATMs are doing: scanning for relevant details like the amount, routing and account numbers. Since 2004, a scanned image of a check is as authoritative as the check itself, so this seems like a natural evolution of the Check 21 Act.

A few seconds later, of course, I announced my triumph through Twitter, and a friend was quick to point out that his bank, USAA, has had that for months, and a different friend told me his bank allows that with all smartphones. I did some research for the nation’s biggest banks and tried to find remote deposit ability for the iOS (new name for the iPhone OS, because it also runs on the iPad and iPod Touch), Android, Blackberry and Windows Phone platforms. Here are the results:

Name of Bank Mobile deposits? Platform(s)
Bank of America No N/A
Chase Yes iOS (but you’ll need a camera)
Wells Fargo No N/A
Citibank No N/A
PNC Bank No N/A
U.S. Bank No N/A
USAA Yes Android, iOS

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This giveaway is now closed to new entries. Thanks to everyone who has participated. We will be selecting the winners shortly.

It’s time for another giveaway. H&R Block wants to give an iPod Touch to two Consumerism Commentary readers. The iPods will be delivered with an app pre-installed to help taxpayers as we approach the final filing stretch.

The strongest feature of the “H&R Block Tax Answers App,” available here from the Apple store, is the ability to get personalized answers to your tax questions. When using the app, your iPhone or iPod Touch with WiFi is connected directly to H&R Block’s Get it Right Community, with 1,000 tax experts on hand. In general, you will receive your response, for free, within 24 hours.

Other features include a glossary so you can quickly get a definition for an unfamiliar tax term and a quiz where you can test your tax knowledge.

H&R Block Tax AnswersAs you can see from the Tax Answers app’s main menu, you can also use this program to locate the nearest H&R Block office. If nothing else, you can use this for a scavenger hunt or you can check with your friends to see who has the most locations in a ten-mile radius of his or her home.

As I’ve mentioned before, an independent tax accountant completes my tax return. If you have a simple tax situation, many online tools are available. H&R Block’s At Home is the company’s re-branding of TaxCut, and other perennial favorites include Intuit’s TurboTax and TaxACT. All of these options offer free federal filing for taxpayers in certain situations.

How to win a free iPod Touch

I’m going to keep this simple. If you would like to be entered in the giveaway to win one of two iPod Touch devices, leave a comment here. If you want two extra chances, follow @flexo on Twitter and link to this giveaway on Twitter with the following phrase:

Win a free iPod Touch from @flexo and @ConsumerismComm! http://bit.ly/d5r1BS

You must enter by 11:59 EDT on Friday, March 19, 2010. Two winners will be chosen randomly from among the respondents within a few days of the giveaway’s end. As always, only one set of entries (comment and Twitter) per name or IP address is allowed.

Now for some fine print. H&R Block is providing the iPod Touch devices directly to Consumerism Commentary readers. The software is being provided independently of any other H&R Block reviews posted on Consumerism Commentary. Consumerism Commentary is an authorized affiliate of H&R Block.

This giveaway is now closed to new entries. Thanks to everyone who has participated. We will be selecting the winners shortly.

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