Today’s guest on the Consumerism Commentary Podcast is Dr. Guy Winch, author of The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships and Enhance Self-Esteem.
Guy received his doctorate in clinical psychology from New York University in 1991 and completed a postdoctoral fellowship in family and couples therapy at NYU Medical Center. Guy authors the blog The Squeaky Wheel for Psychology Today.
The Squeaky Wheel: S04E23 / 125
Table of contents
[00:00] Introduction from Bryan J Busch
[00:37] Interview with Dr. Guy Winch
– [00:50] How we complain
– [02:02] Venting or strengthening the problem
– [04:39] Ineffective complaints on the Internet
– [08:13] Creativity is better than anger
– [09:10] Outsourcing to GetSatisfaction
– [10:21] Most effective complaints
– [11:10] Companies that annoy consumers
– [13:27] Complaining effectively
– [15:08] Complaining to friends
– [18:20] Effective complaining in personal relationships
– [19:14] Complaining correctly about overdraft fees
– [24:18] Creating a Complaint Sandwich
– [28:42] End
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Theme music by Mindcube.
Full transcript
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