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Today’s guest on the Consumerism Commentary Podcast is Dr. Guy Winch, author of The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships and Enhance Self-Esteem.

Guy received his doctorate in clinical psychology from New York University in 1991 and completed a postdoctoral fellowship in family and couples therapy at NYU Medical Center. Guy authors the blog The Squeaky Wheel for Psychology Today.

Consumerism Commentary Podcast #101
The Squeaky Wheel: S04E23 / 125

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Table of contents

The Squeaky Wheel[00:00] Introduction from Bryan J Busch
[00:37] Interview with Dr. Guy Winch
[00:50] How we complain
[02:02] Venting or strengthening the problem
[04:39] Ineffective complaints on the Internet
[08:13] Creativity is better than anger
[09:10] Outsourcing to GetSatisfaction
[10:21] Most effective complaints
[11:10] Companies that annoy consumers
[13:27] Complaining effectively
[15:08] Complaining to friends
[18:20] Effective complaining in personal relationships
[19:14] Complaining correctly about overdraft fees
[24:18] Creating a Complaint Sandwich
[28:42] End

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Theme music by Mindcube.

Full transcript

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“Hypermiling” is a word we use for doing everything you can to squeeze the best mileage possible from your car, including hardware modifications which may or may not void your warranty and certain driving techniques which may be both dangerous and illegal. You may have seen some of these tested on Mythbusters, such as driving ten feet behind an 18-wheeler.

It’s fun to read about, but I won’t be doing any of that, myself. However, somewhat buried in a story about “mileage maniacs” in Japan, I found the idea of using only your big toe on the accelerator. This doesn’t seem to add any danger, because I’m still breaking with my other foot which is normally shod. And except for days on which I wear boots, it’s easy enough to slip one shoe off after I get in the driver’s seat.

So I decided to run a little experiment. This first screenshot shows what my normal morning commute looks like, mileage-wise. I take surface streets in the morning, because the traffic is negligible between 6:00 and 7:00 AM, and I don’t go more than 45 mph:

And here’s what it looked like the next day, when I removed my right shoe:

On both days I had the music on like normal, and neither day had more stoplights than the other, at least at first. The last five minutes on day two were kind of a traffic beating, but that’s bound to happen from time to time. What’s more important, I think, is that when I was shoeless, I got up over the 50 mpg hurdle much faster. Why is this happening?

I think that when you’re using just your toe, you’re putting less pressure on the pedal as a matter of course, and your body encourages your brain to think harder about how you should be accelerating. Also, and this may be psychosomatic, the engine noise seems more apparent to me, and I don’t want to hear any crunchy revving noises, so I back off more often.

I’ll keep running my experiments, and I hope you consider performing your own. This looks like a great way to save a few dollars a week without even trying.

JBloomberg

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Every Tuesday, Smithee presents an article about his own experiences with credit cards and observations about the credit card industry.

A few weeks ago I was the victim of debit card fraud. In my case the system worked very well. The bank’s automatic mechanisms noticed a few big-ticket items being purchased in Chicago, which is quite far from where I live. The first one went through, the second one was held up and I started getting calls from the bank’s fraud detection department.

So, that card number had to be canceled and I got a replacement with a new number within a few days. The money was also refunded, but the surprise came when I noticed the new card had that little “PayPass” logo on it. You know, the thing that’s supposed to let you tap the card against a reader instead of sliding it through the reader? (Think of the time saved!) The old one didn’t have PayPass on it, and I was ambivalent about the technology, having read reports about how it’s not all that much faster.

The bigger problem is that it uses RFID, which is not exactly ready for prime time. To make a long story short, people can easily, and cheaply, extract the data from your card without you knowing. Here’s a video with a demonstration:

Interesting side note: Mythbusters was going to do a show about this, before the idea was quashed.

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