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July 1 and August 15 are the dates consumers need to worry about. New Fed rules for bank accounts go into effect on July 1 for anyone who opens a new bank account, while current account holders should know about changes to their accounts starting August 15.

On these dates, the Federal Reserve is limiting the ability for banks to collect fees from their customers through overdraft fees, a popular income source for banks and an unpopular nuisance for account holders. In the old system, the cost of offering free products was subsidized by the small percentage of customers paying overdraft fees.

Will I do believe it is good that overdraft fees, a penalty that targets whether by design or by practice the least wealthy customers, are placed behind an opt-in barrier, it leaves the banks with two strategies, both which will likely adversely effect customers who otherwise are good citizens and can skate by without paying fees.

First, the banks will enhance their marketing approach in order to convince customers that they want overdraft protection. For new account holders this is easy. A financial associate (salesperson) at a bank can ask the new account holder in person, selling the benefits of overdraft protection while downplaying the fee. For those who apply for an account online, the bank can bury the fee in an unrelated location on the website, separating the fee from the action in the applicant’s mind.

For current customers, banks can give their overdraft protection a fancy name like TD Debit Card Advance and send marketing materials through mail, email, phone, and text message, encouraging the account holders to allow the $35 fee.

Second, services for which we have grown used to accessing for free will no longer be so. I’ve managed to pay almost no banking fees for the last decade. Almost every fee I did pay in a savings or checking account was reversed. That has become more difficult in the past few years. Some of the accounts I prefer, particularly those with brick and mortar institutions like Wachovia, require minimum balances across all my accounts held there.

I expect that towards the end of the summer, banks will begin discontinuing many of their free products. Free checking will certainly be among the first of the most popular services to gradually disappear. The most popular programs across many banks, free checking for students and free checking for seniors, may be the last to go as we see free services for average, middle-class customers decrease.

Senator Chuck Schumer has already urged the Federal Reserve to ensure banks don’t penalize customers as they seek additional revenue when the cash cow of overdraft fees disappears. It’s unlikely the Fed will stop banks from adding new fees, some we may not have considered in the past. The banking industry will take a page from the airline industry’s handbook, in which every additional service has a cost to the consumer above and beyond the fare.

Like we are charged for meals on flights, banks may charge us for a monthly paper statement. Like we are charged for baggage, banks may charge us for viewing images of cleared checks. Like we are charged for changing our flight itinerary, banks may charge us for visiting a teller in person. Airlines charge us for cashing in our miles for “free” rewards, and banks may charge us for automatic bill payment services.

Perhaps banks are justified in charging account fees rather than offering free accounts. Shouldn’t a customer pay for his own service rather than expect another customer (such as one who pays overdraft fees) to subsidize the cost of operating that account?

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Today’s episode of the Consumerism Commentary Podcast features two guests. In the first segment, Tom Dziubek talks with Carrie Schwab-Pomerantz, president of Charles Schwab Foundation. Carrie discusses the findings of their 2010 Families & Money Survey and also talks about the financial tools available at Schwab MoneyWise.

In the second segment, Tom speaks with Jim Kelly, COO of ING Direct about recent bank overdraft fee legislation.

Consumerism Commentary Podcast #62
Families & Money Survey, Carrie Schwab-Pomerantz & Bank Overdraft Fees, Jim Kelly: S03E10 / 81 & 82

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Table of contents

[00:00] Introduction from Tom Dziubek
[00:38] Interview with Carrie Schwab-Pomerantz
[00:49] The 2010 Families & Money Survey
[01:29] Defining the “sandwich generation”
[02:09] Supporting adult children now as opposed to in the past
[05:05] Why adult children are still reliant upon their parents
[06:02] Chores and financial responsibility
[07:53] Whether children should follow their dreams or find a job to pay the bills
[08:36] Parents’ perceptions of their children’s financial success
[09:22] Growing up as Charles Schwab’s daughter
[12:12] The sandwich generation’s valuation of their own retirement vs. their kids’ well-being
[13:23] A silver lining to the recession
[14:04] The sandwich generation’s biggest concerns right now
[15:28] The Charles Schwab Foundation
[18:22] Interview with Jim Kelly
[18:33] The new overdraft fee legislation and who’s most affected
[19:22] How much money banks make on overdraft fees
[19:41] ING Direct’s Electric Orange’s approach to overdrafts
[21:13] How ING Direct customers compare to others regarding overdrafts
[22:00] Credit checks for ING Direct customers
[23:03] End

We always welcome feedback from listeners. If you have any comments for this episode or for any other, or if you have suggestions for future episodes, please leave us comments here or email us at podcast at this domain name.

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Overdraft Fees: Opting In

This article was written by in Banking. 32 comments.

As we’ve addressed on Consumerism Commentary before, the Federal Reserve will be requiring banking customers to opt-in to overdraft protection. The highly publicized date of the change is July 1, but this is only the date by which new customers must be free from certain overdraft fees without opting into the service.

Most of us have existing accounts, and the date we need to be concerned about it August 15. This is the deadline for banks to refrain from charging an account holder overdraft fees without explicit consent.

Banks want their customers to opt in, so they will make it as easy as possible to do so. For example, I received a pamphlet from TD Bank, where I have a checking account with a debit card, explaining how I should proceed to let the bank know that I want to be able to use my debit card to pay for something without having the funds to cover the purchase.

TD is offering a program called “TD Debit Card Advance” which covers customers who use a debit card to overdraw their account by more than $5. The bank fronts the money, which must be paid back, and charges a $35 fee. This is the same fee that is currently charged for an overdraft.

Furthermore, the pamphlet states that an overdraft fee can be avoided by making a cash deposit or account transfer by the cutoff time of the current business day pertaining to the local branch.

This change doesn’t affect customers who link a savings account to a checking account for overdraft coverage unless that savings account does not have enough funds.

I have no plans to enroll in the program. There’s no need to introduce more fees into my life, even if they are only potential fees. If I were to use my debit card, I’d prefer the purchase to be declined. That may not have been the case over ten years ago when I had no money in any bank account and still needed to pay for food and transportation.

Do you plan to choose to maintain your overdraft protection by opting in?

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Today’s episode of the Consumerism Commentary Podcast features two guests. First, Tom Dziubek talks to Preeti Vissa of the Greenlining Institute about the organization’s recent study on bank overdraft fees.

Tom’s second guest is Atakan Cetinsoy, Vice President of Corporate Development and Personal Finance Products at the personal financial management website, moneyStrands. Atakan explains moneyStrands and how it differs from other personal financial management websites like Mint and Quicken Online.

Consumerism Commentary Podcast #56
Bank Overdraft Fees, Preeti Vissa; moneyStrands, Atakan Cetinsoy
Production/Segment: S03E04 / 72 & 74

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Table of contents

[00:00] Introduction from Tom Dziubek
[00:37] Interview with Preeti Vissa
[00:50] Explaining the Greenlining Institute
[01:28] GI’s interest in bank overdraft fees
[02:06] The people most affected by overdraft fees
[02:28] The meaning of “unbanked”
[03:28] The re-ordering of fees
[04:33] Opt-in regulation
[07:27] Opting out of banks entirely
[08:13] Additional regulation recommendations
[09:29] Her report and how it relates to other states
[10:57] Interview with Atakan Cetinsoy
[11:16] Explaining moneyStrands
[12:03] Relationship with Strands
[13:30] How moneyStrands differs from other sites
[16:14] The social aspect of moneyStrands
[18:27] Impact of sites like moneyStrands on online banking
[20:43] The moneyStrands mobile app
[22:40] End

We always welcome feedback from listeners. If you have any comments for this episode or for any other, or if you have suggestions for future episodes, please leave us comments here or email us at podcast at this domain name.

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Customer Service: Politeness vs. Demands

by Smithee

The prevailing wisdom when dealing with customer service representatives is to just keep repeating, “Let me speak to your supervisor,” until you eventually get what you want. Every time I read this, though, I get defensive and annoyed. I can’t forget that year I spent answering the phones for Bank of America, and the myriad ... Continue reading this article…

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Bank of America Starts Modifying Mortgages

by Flexo

Earlier this month, Bank of America changed its overdraft policy in a manner that seems to benefit its customers. Those using the bank’s debit cards for purchases will no longer be able to overdraw their account, generating overdraft fees. Instead, Bank of America will simply decline the purchases. This wouldn’t affect checks and pre-authorized debits, ... Continue reading this article…

8 comments Read the full article →

Bank of America Seizes Parrot, Owner Sues for $50,000

by Flexo

Bank of America is controlling the news cycle lately. First, the bank eliminated overdraft fees for debit card purchases. Now, the bank has apologized to a woman for seizing her parrot. Back in October, Bank of America believed Angela Iannelli was defaulting on her mortgage and she had abandoned her house. The bank ordered a ... Continue reading this article…

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Bank of America Ends Some Overdraft Fees

by Flexo

Last year, Smithee reported that Bank of America was the first major bank to allow customers to opt out of overdraft protection and the associated fees. Those customers who opted out of overdraft protection would have their card rejected when attempting to make a purchase without the funds available. Thanks to these changes as well ... Continue reading this article…

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