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An Example of Excellent Customer Service

by Luke Landes

KMC from Advanced Personal Finance shared a stroke of genius by a USAA customer service representative. When he called the bank to undo a theoretically costly mistake, the representative offered to fix the problem in a way he didn’t even know was possible. While KMC simply wanted to un-cancel his oldest credit card, the employee ... Continue reading this article…

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Should You Accept a Counteroffer?

by Luke Landes

Reader Aaron writes in with his latest workplace developments and a question. While working at my current job, I have been interviewing for a new position with the same company. The new position is at a significantly higher level with a title to match, a higher salary, a better commute, and what seems to be ... Continue reading this article…

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The Carnivals are Up!

by Luke Landes

Consumerism Commentary is included in two blog carnivals today. The Carnival of Personal Finance, hosted at Frugal Law Student, includes Another Case of Misleading Statistics, and the Carnival of Debt Reduction, hosted at Finance Psychology, includes Paying Off Debt: 6 Steps to Building a Better Snowball. Here are some of the articles I enjoyed from ... Continue reading this article…

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Weekly Blog Roundup, Newport and Boston Edition

by Luke Landes

Thanks again to everyone who suggested fun things to do in Boston and Newport. I’m taking a good number of the suggestions and will report back when possible. While I’m away, I’ll be blogging, but in the chance you’d like to read some articles by some of the bloggers I enjoy, check out these. Free ... Continue reading this article…

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Do You Waste Two Hours Every Workday?

by Luke Landes

This was a cross-cubicle conversation topic earlier this week. Salary.com apparently has time enough to waste which allowed them to complete the 2007 Wasting Time Survey. Across all workers, 1.7 hours of an 8.5 hour workday is wasted on tasks like arranging doctor’s appointments, socializing with co-workers, and using the Internet for personal purposes. As ... Continue reading this article…

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Get Your Personal Finance Questions Answered

by Luke Landes

On Friday, August 17 and Thursday, August 30, the National Association of Personal Financial Advisors and Kiplinger’s Personal Finance are presenting free one-on-one discussions with professional advisors. To get your questions answered, either call 888-919-2345 on one of those two dates between the hours of 9:00 am and 6:00 pm or email your questions in ... Continue reading this article…

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This Week in the Archives: Cooling Your House, Fire Your Advisor, and the Golden Ratio

by Luke Landes

Here are some articles from yesteryear. If you joined Consumerism Commentary in the last year, these will be new to you. From August 1-8, 2006: * How Much Ya Bench? Compare Your Internet Speed and Price. * American Express Raising Fees and Changing Their Rewards Program * The Last 401(k) Guide You’ll Ever Need, Five ... Continue reading this article…

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Personal Income Statement, July 2007 (Net Income: $4,646)

by Luke Landes

to get a complete picture of my finances as of July 31, 2007, please read my latest balance sheet if you haven’t done so already. This is the second part of my monthly reporting, the income and expense statement. This was another out-of-the-ordinary month. The lease on my new apartment began at the end of ... Continue reading this article…

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