As featured in The Wall Street Journal, Money Magazine, and more!

Search: scam

As many Presidents of the United States have done, President Obama avoided confrontation with Congress by appointing an individual to direct a government organization while lawmakers were on recess. Yesterday, the President appointed former Ohio attorney general Richard Cordray to the long-delayed position of director of the Consumer Financial Protection Bureau (CFPB). Now that this department has a director, it can move forward in enacting regulations — not just suggestions — for non-bank financial entities.

Lately, the CFPB has been working on simplifying customer agreements for financial accounts. A great example is this redesigned credit card agreements. The new design highlights the important terms of the agreement, describes financial terms in plain language, and helps consumers increase awareness of their obligations and rights. The bureau is currently working on a similar resigned agreement for mortgage contracts.

Richard CordrayWithout a director, none of these recommendations would be required to be enacted by financial firms. Some banks have already taken steps to improve communication, but banks are also regulated by the Federal Reserve. The Fed issued some regulations as part of the Credit CARD Act of 2009, but the regulations do not extend to non-bank financial firms.

The CFPB may face legal challenges from industry groups who insist that the bureau can have no power to issue regulations.

Who is Richard Cordray?

When Richard Cordray was the attorney general in Ohio, and when he was Ohio’s treasurer before assuming the role of attorney general, I would receive marketing emails from him every couple of months. He championed pro-consumer causes and worked to ensure the public had a better understanding of predatory financial arrangements. His emails were directed at the press to help raise issues in the media. For example, he campaigned for closing loopholes that allows payday lenders to practice predatory tactics and he warned consumers of scams related to the Cash for Clunkers program. Cordray lost in his campaign to be re-elected attorney general in Ohio.

Cordray wasn’t without enemies in the banking industry. He filed a lawsuit against Bank of America and its executives in 2009 on behalf of Ohio’s state pension funds related to the acquisition of Merrill Lynch.

Cordray is also a five-time champion on Jeopardy.

In general, judging by his past actions, Cordray appears to be comfortable with a position strongly in opposition with Wall Street interests, which is a change in direction for Washington politicians for as long as I’ve been an adult. Clinton, Bush II, and Obama have all, despite occasional moments of pro-consumer rhetoric, appointed Wall Street insiders to major financial roles in government and pseudo-government agencies.

There is some validity to that philosophy, after all, Wall Street executives have the connections and relationships with other Wall Street executives, and these connections are necessary for the government to operate efficiently with one of the largest driving forces of the American and global economy. The government, however, can’t be expected to issue effective regulations if it needs to stay on Wall Street’s “good side,” however.

It’s a tough balance to manage, and it’s one of the many reasons why I avoid politics.

Photo: Richard Cordray

{ 14 comments }

Update: Less than a day after a Verizon Wireless employee leaked a memo with this information, the company has announced that it will not be moving forward with the implementation of this $2 fee.

The sad fact is we now live in a world where many companies have left their customers behind in the search to squeeze every possible cent out of every transaction. I’ve long lamented the increasing incidental fees charged by airlines; you can’t eat, check a bag, or receive a seat assignment early without paying extra now, and soon you may not be able to sit or use the restroom in-flight without swiping a debit or credit card. Gas stations charge more for fuel if you want the convenience of using a credit card. Banks tested and for the most part ultimately backed away from monthly debit card fees.

Starting January 15, Verizon Wireless will charge its own customers $2 to pay their own mobile phone bills.

Verizon WirelessOnly certain payment methods will be subject to this fee, but the new policy leaves only a few opportunities to avoid this surcharge:

  • Enroll in auto-payment, so your bank account is debited or your credit card is charged the same day every month.
  • Mail a paper check as if you’re still living in the twentieth century.
  • Use your bank’s bill payment service.
  • Walk into a Verizon Wireless store and pay a bill in person (an option for everyone, but a popular for those without bank accounts).
  • Pay with a Verizon Wireless gift card.

If you use a credit or debit card to pay your bill via Verizon Wireless’s website or over the phone, the $2 fee will apply, but if you pay via check (electronic ACH or paper) via phone or online, there is no fee. It’s another case of payment type discrimination; it costs more to process credit and debit card transactions, and Verizon Wireless is passing that cost along to certain customers. The customers most affected are those who need to wait to the last minute to pay their bill — customers living paycheck-to-paycheck, many of whom don’t have bank accounts.

It doesn’t take much to avoid this fee, but it’s another hassle for many customers and an indication that the pattern of nickel-and-diming across a variety of industries will continue. And those most at risk are those who have the least power to do anything about it.

Photo: ColumbusCameraOp

{ 27 comments }

Your Relationship With Money

This article was written by in People. 25 comments.

Have you ever had a boyfriend, girlfriend, husband, or wife you want to see again the moment he or she is out of your sight? Has love ever felt like a drug, something you need every minute, and you need more each time? Have you ever failed to understand why you constantly desire a lover who treats you poorly? Perhaps you long for the guy or girl you knew twenty years ago, a fleeting infatuation. Like love, it’s possible for any one person to have a differently relationship with money than the next individual. Love may be a mystery, but money is usually concrete.

What role does money play in your life? I’ve seen everything.

1. Money is the goal itself. Working in the financial industry, this attitude comes as no surprise to me. When the ultimate goal is to accumulate an impressive bank account balance or net worth, the unconditional love of money helps people rationalize their behavior; the end, being wealthy, often justifies the means with this attitude. Never mind the good that can be done with this money; often, those who are obsessed use the wealth they accumulate to buy items that exist primarily to show that wealth off, not items that increase happiness. The philosophy is that displaying wealth to the world increases the chances of attracting more wealth. Even if there is some truth to that, there are other costs, as well.

I may be critical of those who place their faith in money alone, but I’m not anti-wealthy.

2. Money is evil. At the other extreme, you might find people who turn away from wealth at all time. They may have had a bad experience with money in the past. Perhaps they watch the news and take to heart the latest scandals and scams, and assume that money always makes people to awful things to one another. Nations war and people die over money. Bad behavior is often rewarded in the marketplace. How can money be a positive force when it encourages people to make bad decisions? People who think money is evil may not trust the banks to hold onto savings accounts.

This approach is dangerous because it helps those who hold this philosophy to avoid financial freedom, the ability to live mostly on one’s own terms.

3. Money is a tool. This is my camp. Money didn’t exist forever, and happiness itself is a modern concept as well. Money only increases happiness to a point, so why accumulate more money than you need to achieve maximum happiness? There are good reasons. If you set relevant life goals, like helping eliminate hunger in your country, providing all opportunities possible for your children, or encouraging education in the arts, money is one of the strongest tools for reaching your goals. These goals don’t stop at a certain dollar amount. More can always be done.

When I hear someone say their life goal is to have a nest egg of $1 million when they retire, the question I think of is, “Then what?” I understand that decades of hard work can make someone long for retirement and an end to the rate race, but it’s the financial freedom that should be important, not a monetary target. Targets are useful when deciding how to allocate and invest your wealth as it grows, but money is not the purpose intrinsically.

Squirreler shared his thoughts about the role of money in his life, putting money on an equal ground with health and relationships. Health and relationships contribute to happiness. Wealth contributes as well, but only insofar as it fosters health, relationships, and other things like experiences, self-worth, and independence. Therefore, I would not put wealth in a symbiotic equilibrium with anything else. It’s another layer that helps amplify everything else; people who have a positive outlook on life while improve with wealth, while people who take a destructive approach to living will only become more dangerous.

Wealth makes life easier and helps you reach real goals, but money is neither inherently good nor inherently bad.

{ 25 comments }

For all of the eight years of Consumerism Commentary’s existence, I’ve written about big ways to earn more income, like changing a career path, learning how to negotiate, or building your own business, much more than I’ve written about options that might seem more available to most people. I’ve generally shied away from the smaller ways to add to your bank accounts. The time you spend on any projects can easily be worth more than the small income the activities generate. When I write about financial responsibility, I want to encourage using the time you want to trade for earning income thoughtfully rather than undertaking small projects that only add to financial well-being incrementally.

Because I like to focus on the big picture, I’ve never discussed they small ways people can use their spare time to generate extra income. Because this income is usually small, these are activities people may not want to do unless they also enjoy them. For the most part, these are not full time jobs or career paths. These are suggestions for the majority of middle-class workers in the developed world who feel their finances could use some assistance and are willing to trade some of their free time in return for some more money.

This is the first article in a series about earning more money.

The first option to explore is an activity that could make many modern consumers happy. If you like shopping, why not get paid to do it, and pick up some additional perks along the way? Secret shoppers or mystery shoppers are hired by corporate executives who want to get a real indication of how the companies’ branches, offices, or franchises are operating.

Secret shopping scams

Secret Shopping, Shopping BagsAs with any money-making prospect, the first rule of thumb is to avoid scams. Nefarious people abound, looking for people willing to take any steps if they think it will help them earn money. Most people find secret shopping opportunities by searching online, and scammers can easily post job listings. Here are some signs that the secret shopping opportunity is a scam.

  • You are required to pay to participate. If there’s an enrollment fee, a listing fee, or any kind of fee that you are required to pay before receiving a job, the opportunity is almost definitely a scam. Even if they promise you will earn your fee back, any up-front costs are red flags.
  • The company sends you a check to cash at the bank as part of your assignment. This is a common scam. You would receive a check for a large amount and be required to send part of the money back to the company quickly. Avoid this. Some banks do legitimately use secret shoppers to evaluate branches, but you won’t be required to deposit a check and send money to the company.
  • You must buy products or services using your own money. While it is common for legitimate secret shopping services to operate this way, and reimburse your expenses after the fact, many don’t require spending money at all. If you’re just starting out, stay away from companies that require you to use your own money until you’re comfortable with them.

Secret shopping responsibilities

When you receive an assignment, you will usually have a date or a range of dates during which you will need to perform the task. The company will outline the task. The task may involve walking into a store and asking for help, going to a doctor’s office and scheduling an appointment, or ordering a meal at a restaurant. The company may provide you a script to use, particularly if the assignment involves calling the company. After your experience, you will need to complete a questionnaire describing your encounter and return the completed form to the company. Almost always, these forms can be submitted online.

A key skill required for successful secret shopping is the ability to remember details. You generally won’t be able to take notes while you are undercover; this will alert employees that they’re being observed. You may need to remember details like how many employees were visible, the quality of the greeting you received, sales techniques, layout of store, and compliance with the company’s standards.

These same skills will help you succeed in other types of jobs as well. Determine the best use for these skills. While they could help you earn some money as a secret shopper, if you are inclined to do well, you might be able to use those skills in other, more lucrative jobs.

Secret shopping income potential

The income from secret shopping is limited only by the time you have to devote to taking on new assignments. The higher quality of the questionnaires you return, the higher the probability you’ll receive more assignments. Some jobs don’t pay at all, but you’re allowed to keep what you buy. A typical example is the meal you eat while secretly shopping a restaurant. Most jobs that pay offer $10 to $20, or perhaps lower due to fallout from the economic recession as supply of potential shoppers increased. If you are able to find enough jobs from the same company, you could build up a reputation for being a high-quality secret shopper. If the company has more lucrative assignments, this could increase the possibility of receiving those assignments. If you do well, you could receive more assignments than you can handle, so be realistic with the assignments you accept.

Do you have time to go on one shopping excursion per week? You could be looking at an extra $500 to $1,000 over the course of a year, or even more if you are able to land more lucrative assignments. This can pay for a vacation or strengthen your emergency fund. If the time it would take to go on a weekly secret shopping excursion would take away from your quality of life, perhaps spending more time with your family, working with a hobby you love more than shopping, or building your own business, you may decide that your time is worth more than what you could earn from this activity. It’s more than just a financial decision, its personal.

Secret shopping is an individual activity. Each assignment could bring you to a new shopping location, which might be exciting, but there aren’t really opportunities to get to know people. For people who prefer working on their own rather than building relationships and forming teams, secret shopping could be a good opportunity.

Have you ever been a secret shopper? What were your experiences?

Photo: I See Modern Britain

{ 16 comments }

Avoid Late-Night Infomercial Scams

by Flexo

I’m usually awake late at night, and I’ve occasionally helped myself shut out distracting noise late at night by keeping the television audio on at a low volume. Invariably, the late night programming is centered around show-length commercials for a variety of products. Kitchen devices seem to be some of the most popular products sold ... Continue reading this article…

16 comments Read the full article →

BillGuard Monitors Your Credit Card Statements for Unwanted Charges

by Flexo

Hundreds of Consumerism Commentary readers have written in to this website to complain about FreeCreditReport.com. Many customers believed they were signing up for a free service, but the fine print indicated that accessing one’s credit report for free led to automatic credit card charges that were difficult to reverse. A new service promises to monitor ... Continue reading this article…

8 comments Read the full article →

Free Triple Credit Score with GoFreeCredit.com

by Flexo

Recently the FTC cracked down on companies advertising free credit reports. These companies — the credit bureaus — created confusion between the government’s truly free AnnualCreditReport.com and their own websites that advertised free credit reports but sometimes nefariously charged customers’ credit cards after a trial period expired for a service they didn’t realize they signed ... Continue reading this article…

13 comments Read the full article →

5 Legitimate Work-From-Home Options

by Michael

This is a guest article by Michael, chief editor of DoughRoller.net. DoughRoller.net helps consumers figure out the best Netflix plans for their home movie experiences. There is a lot of bad information online about working from home, with scammy and spammy websites offering ideas about quick ways to make money without doing much work — ... Continue reading this article…

8 comments Read the full article →
Page 1 of 1012345···Last »