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Last week, Global Payments confirmed a massive security breach involving credit and debit card numbers and information. Global Payments operates a gateway; when you use your credit or debit card to purchase an item — and this could be online or in a brick-and-mortar store — your card information is sent through Global Payments or one of many similar companies to the issuer to determine whether the transaction can be approved.

The breach affects all major issuers, so if you have used a Visa, MasterCard, American Express or Discover card, whether a credit, debit, or charge card, you might be one of the estimated 10 million consumers affected. Update: Global Payments is now confirming that 1.5 million card numbers were included in the breach. Issuers — either the banks that offer the cards to their customers or the credit card companies themselves — have already begun notifying customers whose information might have been compromised.

You can expect issuers to offer free credit monitoring and identity protection services to help customers feel secure about their information in the future. The services differ depending on the provider, but most focus on the same core set of benefits.

  • You can receive alerts — by phone, email, or even text message — when your card is used for suspicious activity. Suspicious activity could be anything from a transaction at a store or in a location you haven’t previously.
  • You can receive updated credit reports. While the government requires the credit reporting agencies to offer one free credit report per customer each year, identity protection services typically provide access to more frequent credit reports — perhaps monthly or unlimited, on demand.
  • If your identity information has been compromise, you should lock down your credit file. By contacting each of the three bureaus, Experian, Equifax, and Transunion, you can inform these companies not to allow any new credit to be issued in your name. This is not going to be an issue with most incidences of credit card information compromises, if your identity is stolen, you are at a higher risk.
  • Change your credit card numbers. If you were affected by this security breach, you may have received a new credit card with a new number without so much of an explanation from your issuer. Changing the number helps protect customers who have had their data stolen. Some card issuers offer options where you can receive a new number for every online transaction; this may be a worthwhile service if you have reason to believe your credit card number has been compromised.
  • Don’t forget to use your credit card online only over secure connections. Different browsers have different methods of indicating a secure connection. Using a credit card over a secure internet connection is safer than handing your credit card to a waiter or gas attendant. Over a secure connection, your credit card number is encrypted while in transit, but when you hand your credit card to someone and they step out of view, there is no limit to what they can do with your card in 30 seconds.

Aside from trusting technology and employees who handle your card information, it helps to always be aware of your surroundings. While in an airport waiting at the gate to board a flight, I called a hotel to inquire about a reservation. The hotel customer service representative was happy to take my reservation, but required me to announce my credit card number. Although I had no reason not to trust the individuals who were sitting near me, I opted not to provide my credit card number to all within earshot. As a result, and with the understanding that there would most likely be rooms available when I arrived later that night, I didn’t make the reservation.

I did lose the best rate offered on the room, though. When I arrived, the rate I had been quoted earlier was no longer available. I consider it a small loss in exchange for the comfort of not sharing my credit card number publicly.

When the cause of the breach of your information is a payment processor, as in this particular announcement from Global Payments, the issuers do all that they can to protect their customers, even if communication is slow or incomplete. When fraud happens on an individual level, and you are the only customer affected, it’s more difficult to get support from the companies you deal with, without insistence.

If you are the victim of fraud or identity theft, and it is not part of a large-scale technology hack, there are extra steps you must take.

  • Start keeping a log of everyone you talk to about the fraud, including credit issuers, banks, and the police.
  • File a police report describing the fraud or the incident.
  • Contact the credit bureaus to inquire about identity protection services and possibly credit freezing.
  • Contact your issuers and explain your situation, seeking any tools they have available to protect you going forward including assigning new card numbers.

Different banks and card issuers have different policies regarding your liability in the event of fraud. For the most part, if you follow the appropriate procedures including reporting suspected fraud in a timely manner, you will have no liability. With debit cards, however, even in the case of fraud, your balance could be lower than it should be. That could lead to missed payments or overdraft fees. That’s one benefit of using credit cards rather than debit cards — your bank account won’t be affected in the event of fraud, even for a day.

Of course, if you choose a cash-only existence, you may be able to completely avoid the hassles involved with credit card fraud and identity theft.

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I wrote about three credit card benefits you’re paying for but not using for GoBankingRates and BusinessInsider. Whether you pay interest on your carried credit card balances or whether you’re just subject to the natural increased cost of products due to retailers’ card processing fees, you’re paying for the cost of benefits that card issuers provide to their users. It’s not just cash back — benefits include extended warranties, purchase protection, and price protection. If you’ve never used these “free” features, you’re not taking full advantage of what you’re paying for.

  • Extended warranties, if your card offers this feature, can extend the manufacturer’s warranty, usually up to one extra year. While retailers often try to sell you extended warranties on products at the point of sale, the option from your credit card issuer is often “free” and automatic.
  • If your card offers purchase protection, you don’t have to worry about accidental damage for a period of time after the purchase. Even if you drop the item, the credit card might be able to replace it.
  • Purchase price protection will help you receive from the issuer a refund if a product you buy is advertised in print at a lower cost than the price you paid.

There are some caveats to the coverage, and not every card offers the same features. Read the article for more information.

Here are a few recent articles worth mentioning. Read the full article →

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Today on the Consumerism Commentary Podcast, Bryan J Busch talks to Jonathan Zschau, author of the book Buying and Owning a Mac: Secrets Apple Doesn’t Want You to Know.

They discuss the staggering frequency of commercials in daily life, how it’s easier to avoid than resist the temptation to shop, and the convincing argument that money and possessions don’t make people any happier.

Consumerism Commentary Podcast
Buying and Owning a Mac: Secrets Apple Doesn’t Want You to Know: S06E09 / 163

DownloadRSSiTunes

Table of contents

Buying and Owning a Mac on Amazon.com[00:00] Introduction from Bryan J Busch
[00:34] Interview with Jonathan Zschau
[00:46] The right time to buy a new Mac, and good reasons to choose an older model
[06:16] AppleCare isn’t a good idea for everyone
[11:25] Methods for preventing theft or retrieving a stolen device
[15:17] Never hesitate to ask Apple to fix a problem
[19:27] When does the Lemon Law come into play?
[22:54] End

We always welcome feedback from listeners. If you have any comments for this episode or for any other, or if you have suggestions for future episodes, please leave us comments here or email us at podcast at this domain name.

Theme music by Mindcube.

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The latest big business security breach affected Citigroup and about 1% of the company’s credit card customers. Hackers were able to access the customer database, finding customers’ names, credit card numbers, and email addresses free for the taking. The hackers were not able to gain access to other personal information, like Social Security numbers, card verification numbers, or birth dates. The company has started contacting affected customers.

It’s unlikely that customers whose numbers and names are significantly more susceptible to identity theft as a result of this breach, because Citi kept the more sensitive information secure. It may still be a god idea to change your password if you have online access to a Citi credit card. In cases like these, there is little that customers can do to avoid being included in a data breach short of opting out of the finance industry overall. If you never sign up for a credit card, you prevent hackers from stealing your information. Once you’re in “the system,” you have to rely on banks to protect your information appropriately.

As a result of this breach and the continual development of technology, financial institutions may soon find new regulations that require even stricter security for online access. Some financial institutions now offer options for their customers to authenticate via a SecurID — technology that uses wireless networks to provide a unique code over the air that must be verified before you can access your account. In my role at my former job, I accessed banking institutions on behalf of the company, and every bank required a different wireless device. This could be where the consumer market is heading — and if it is, it’s going to make even more sense to simplify your finances.

Additional information: According to the Wall Street Journal, Citigroup waited up to three weeks after the incident before notifying customers. The delay was due to an investigation into the issue.

Update: Of the 360,000 accounts breached, only 3,400 accounts were subject to fraudulent charges by the hackers. Customers are not responsible for fraudulent charges, though the total loss on Citi’s side due to the fraud is $2.7 million.

Yahoo Finance / AP, CNN Money

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