I’ve found Kohl’s to be a good store when it comes to shopping for clothing. They have sales pretty often, and it’s very easy to find bargains. The clothing seems to be of a decent quality, nothing special, and the items I’ve bought have held up well over the past few years.
A coworker had an interesting experience at Kohl’s this weekend. She received a coupon in the mail similar to a lottery ticket. The idea is to scratch off the silver-colored covering to reveal your discount for the day: 15%, 20% or 30%. I’m not sure if those are the actual figures, but there are three possibilities that are in that range. This coworker was awarded a 15% discount.
She visited the store and picked out about $100 worth of clothing, which was pretty extensive without the discount. At the checkout counter, the cashier, a young, bubbly teenage girl, likely happy to be working at her first job, saw the 15% discount card. The cashier offered to let my coworker use the store employee’s personal discount card, offering the 30%.
My coworker seemed to be under the impression that the cashier made some sort of mistake. However, I had a similar experience in Kohl’s when I’ve shopped there. In some cases, even if you don’t have your coupon, the cashiers will automatically apply the discount.
She was happy with this discount, she asked the cashier how much longer she’d be working. Apparently, there was enough time for her to go through the store and pick up more items. She rushed back to the cashier and eventually walked away with $200 “worth” of clothing for about $100, taking into account the coupon, clearance items, sales, etc. That’s not a bad deal.
So who wins? The customer gets a good price, and the store sells more products. My coworker expressed her happiness with the entire proceedings, and the cashier recommended she let her supervisor know. When discussing the entire event, another coworker suggested the cashiers do this to make the customers happy with their experience. It sounds like a good scheme to me… as long as the discounts are provided to everyone without discrimination.
Updated May 26, 2009 and originally published March 13, 2007. If you enjoyed this article, subscribe to the RSS feed or receive daily emails. Follow @ConsumerismComm on Twitter and visit our Facebook page for more updates.