I am still receiving comments from people who are having technical issues with TIAA-Cref, even almost a year and a half after my first problem with their system in January 2006. I’ve recently received a notice from a reporter who is looking to follow up with this story. If you are still having customer service or technical problems when dealing with TIAA-Cref, please contact Renee Ferguson. Here is her message:
I am a reporter with eWeek magazine and have covered the issues at TIAA-CREF in depth. I was under the impression that many of the companyÃ¢â‚¬â„¢s systems upgrade issues were resolved, but looking at these posts that doesn’t seem to be the case.
If, as of June 2007, you are still having issues with TIAA-CREF and are willing to speak to the press, please contact me, either via email or by phone. I can be reached at firstname.lastname@example.org, or 518.580.8515.
Consider that an open invitation for legitimate issues.