Comments on: Still Having Problems With TIAA-Cref? Tell Us Now http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/ A premier personal finance blog, established 2003. Within, Flexo discusses his own experiences with money, and he and other authors comment on a wide range of personal finance topics. Thu, 31 May 2012 23:50:27 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Flexo http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-249731 Flexo Sat, 22 Jan 2011 16:03:17 +0000 http://www.consumerismcommentary.com/?p=7029#comment-249731 If you are acting and posting as a representative of TIAA-CREF, it's not wise to call your customers idiots. If you are acting and posting as a representative of TIAA-CREF, it’s not wise to call your customers idiots.

]]> By: tiaa employee http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-249726 tiaa employee Sat, 22 Jan 2011 14:51:48 +0000 http://www.consumerismcommentary.com/?p=7029#comment-249726 You guys are idots, I left a comment as a employee of TIAA resolution manager a comment that TIAA does not want others to know because it forces them to answer questions within 48 hours and it is not allowed to be posted. Safe to say this site is only intended to her problems and not solutions to them. You guys are idots, I left a comment as a employee of TIAA resolution manager a comment that TIAA does not want others to know because it forces them to answer questions within 48 hours and it is not allowed to be posted. Safe to say this site is only intended to her problems and not solutions to them.

]]> By: Joy Brown http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-206466 Joy Brown Thu, 13 May 2010 11:21:13 +0000 http://www.consumerismcommentary.com/?p=7029#comment-206466 Sister died left me her TIAA-CREF, WELL i GOT THE TIAA , but they said it hand to be included with the estate. We are talking about $4900.00. My papers stated that the beneficiary from TIAA carry over to the CREF. TIAA said no but I got that in writng with some of my sisters statements. Had to meet with the TIAA representitive before I could get any money. Sister died left me her TIAA-CREF, WELL i GOT THE TIAA , but they said it hand to be included with the estate. We are talking about $4900.00. My papers stated that the beneficiary from TIAA carry over to the CREF. TIAA said no but I got that in writng with some of my sisters statements.
Had to meet with the TIAA representitive before I could get any money.

]]> By: Luisa Ubiera http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-206443 Luisa Ubiera Wed, 12 May 2010 16:26:53 +0000 http://www.consumerismcommentary.com/?p=7029#comment-206443 I was trying to obtain a loan through my TIAA-CREF, all the necessary paperwork were provided and faxed, delivery of documentations were confirmed, but I encounter a dead-end, unfortunately the contact person of my former employer was unable to be located to confirm that i was no longer employed by the company (I left the company over 20yrs ago). I placed numerous calls to seek a solution and I asked if a notarized letter from my present employer as well a my 1040 tax form would be recognized, (which I feel are reputable documents) and was decline due to the policies at TIAA. I respect policies as my line of work is to implement them, but my company takes accountability of their limitations and we try to find other means to provide a quality of service. To say the least, till today I haven't been able to obtain that loan which I desperately need. I was trying to obtain a loan through my TIAA-CREF, all the necessary paperwork were provided and faxed, delivery of documentations were confirmed, but I encounter a dead-end, unfortunately the contact person of my former employer was unable to be located to confirm that i was no longer employed by the company (I left the company over 20yrs ago). I placed numerous calls to seek a solution and I asked if a notarized letter from my present employer as well a my 1040 tax form would be recognized, (which I feel are reputable documents) and was decline due to the policies at TIAA. I respect policies as my line of work is to implement them, but my company takes accountability of their limitations and we try to find other means to provide a quality of service. To say the least, till today I haven’t been able to obtain that loan which I desperately need.

]]> By: Joy Brown http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-205100 Joy Brown Wed, 17 Mar 2010 18:07:52 +0000 http://www.consumerismcommentary.com/?p=7029#comment-205100 My sister died gave me all papers before she died I was listed as beneficiary as TIAA from 1987 in 2000 she started with CREF now they say it will go to her estate. Have letter from company stating "The beneficiary designation in effect for your original TIAA annuity contract will also apply to this new annuity certificate" But they said estate. Before my sister died she checked with them by phone that her beneficiaries were in order. It has been five weeks. I will be hiring a lawyer for this soon. My sister died gave me all papers before she died I was listed as beneficiary as TIAA from 1987 in 2000 she started with CREF now they say it will go to her estate. Have letter from company stating “The beneficiary designation in effect for your original TIAA annuity contract will also apply to this new annuity certificate” But they said estate. Before my sister died she checked with them by phone that her beneficiaries were in order. It has been five weeks. I will be hiring a lawyer for this soon.

]]> By: John http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-204719 John Sat, 13 Mar 2010 20:51:34 +0000 http://www.consumerismcommentary.com/?p=7029#comment-204719 My wife sent in a contribution for her IRA at the beginning of April 2009 for her tax year 2008. The item was never posted to her account. In July she received the envelope back, return to sender PO box closed!! We have spent several hours on the phone on several occasions and wrote customer service with copies of the envelop, check and deposit slip (with the same address on it) trying to get the $5,000 posted to the tax year 2008. We finally seemed to get it worked out and sent in another $5,000 check. This January we got a tax statement from them stating it was posted to 2009 tax year. Another couple of hours on the phone did not get this resolved. Now it's getting near April 15, 2010 and we don't know what to do about the 2009 contribution. Help!?! My wife sent in a contribution for her IRA at the beginning of April 2009 for her tax year 2008. The item was never posted to her account. In July she received the envelope back, return to sender PO box closed!! We have spent several hours on the phone on several occasions and wrote customer service with copies of the envelop, check and deposit slip (with the same address on it) trying to get the $5,000 posted to the tax year 2008. We finally seemed to get it worked out and sent in another $5,000 check. This January we got a tax statement from them stating it was posted to 2009 tax year. Another couple of hours on the phone did not get this resolved. Now it’s getting near April 15, 2010 and we don’t know what to do about the 2009 contribution. Help!?!

]]> By: dave beitman http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-202548 dave beitman Mon, 25 Jan 2010 00:49:39 +0000 http://www.consumerismcommentary.com/?p=7029#comment-202548 Today Sunday 1/24/10 I tried to shift money several times (like 10). All I got was "the website certificate is no longer valid." VEry frustrating!!!!!!!!!!! I'll lose money if I don't get it out. Does TIAA have a way to compensate for losses like this? Today Sunday 1/24/10
I tried to shift money several times (like 10). All I got was “the website certificate is no longer valid.” VEry frustrating!!!!!!!!!!!
I’ll lose money if I don’t get it out. Does TIAA have a way to compensate for losses like this?

]]> By: Laura Miles http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-199724 Laura Miles Fri, 30 Oct 2009 11:43:30 +0000 http://www.consumerismcommentary.com/?p=7029#comment-199724 TIAA-CREF has misallocated funds resulting in the loss of nearly my entire fund. I contacted the SEC Commission and they concurred that TIAA-CREF is not acting honorably. SEC suggested I take it to the next level. I am not in a mediation phase with FINRA. Up to now, I can only say that TIAA-CREF should not be trusted. They are really disorganized... When I discovered the problem, they should I should fax them documentation and I would hear back in 72 hours... I dod not hear back for over 10 days... I contacted them again and they said their fax machine had been broken for days on end. Has anyone visited their offices? Are they working out of a garage or something? It is unheard of that such a large financial institution handling so much money doesn't even have a functioning fax machine. TIAA-CREF has misallocated funds resulting in the loss of nearly my entire fund. I contacted the SEC Commission and they concurred that TIAA-CREF is not acting honorably. SEC suggested I take it to the next level. I am not in a mediation phase with FINRA. Up to now, I can only say that TIAA-CREF should not be trusted. They are really disorganized… When I discovered the problem, they should I should fax them documentation and I would hear back in 72 hours… I dod not hear back for over 10 days… I contacted them again and they said their fax machine had been broken for days on end. Has anyone visited their offices? Are they working out of a garage or something? It is unheard of that such a large financial institution handling so much money doesn't even have a functioning fax machine.

]]> By: Laura Miles http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-208691 Laura Miles Fri, 30 Oct 2009 10:43:00 +0000 http://www.consumerismcommentary.com/?p=7029#comment-208691 TIAA-CREF has misallocated funds resulting in the loss of nearly my entire fund. I contacted the SEC Commission and they concurred that TIAA-CREF is not acting honorably. SEC suggested I take it to the next level. I am not in a mediation phase with FINRA. Up to now, I can only say that TIAA-CREF should not be trusted. They are really disorganized... When I discovered the problem, they should I should fax them documentation and I would hear back in 72 hours... I dod not hear back for over 10 days... I contacted them again and they said their fax machine had been broken for days on end. Has anyone visited their offices? Are they working out of a garage or something? It is unheard of that such a large financial institution handling so much money doesn't even have a functioning fax machine. TIAA-CREF has misallocated funds resulting in the loss of nearly my entire fund. I contacted the SEC Commission and they concurred that TIAA-CREF is not acting honorably. SEC suggested I take it to the next level. I am not in a mediation phase with FINRA. Up to now, I can only say that TIAA-CREF should not be trusted. They are really disorganized… When I discovered the problem, they should I should fax them documentation and I would hear back in 72 hours… I dod not hear back for over 10 days… I contacted them again and they said their fax machine had been broken for days on end. Has anyone visited their offices? Are they working out of a garage or something? It is unheard of that such a large financial institution handling so much money doesn’t even have a functioning fax machine.

]]> By: Greg http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-195522 Greg Fri, 03 Jul 2009 23:09:03 +0000 http://www.consumerismcommentary.com/?p=7029#comment-195522 My Mom has a pension from TIAA-CREF, and I have a retail mutual fund account with them. We haven't had any problems dealing with them, but neither have we had any complex issues to challenge them with, LoL........ My Mom has a pension from TIAA-CREF, and I have a retail mutual fund account with them.
We haven’t had any problems dealing with them, but neither have we had any complex
issues to challenge them with, LoL……..

]]> By: ObliviousInvestor http://www.consumerismcommentary.com/still-having-problems-with-tiaa-cref/comment-page-1/#comment-195513 ObliviousInvestor Fri, 03 Jul 2009 16:50:26 +0000 http://www.consumerismcommentary.com/?p=7029#comment-195513 Back when I worked as a financial advisor, I had a few coworkers who wouldn't even bother with potential clients who had 403(b)s at TIAA-CREF due to the near impossibility of getting the money rolled over into an IRA. I have a distinct memory of one saying over lunch, "Without the Jaws of Life, it's just not gonna happen." Happy to hear that you and Mr. Wollman are taking them up on some of their service issues. Back when I worked as a financial advisor, I had a few coworkers who wouldn’t even bother with potential clients who had 403(b)s at TIAA-CREF due to the near impossibility of getting the money rolled over into an IRA.

I have a distinct memory of one saying over lunch, “Without the Jaws of Life, it’s just not gonna happen.”

Happy to hear that you and Mr. Wollman are taking them up on some of their service issues.

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