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Holiday Shopping

When the doors opened early for Black Friday sales at a Wal-Mart store on Long Island, the frenzied shoppers stormed in, determined to be the first to grab the bargains before they were depleted. The maniacs trampled the unfortunate Wal-Mart worker whose job was to open the door. The shoppers continued to run in, ignoring the man on the ground. The New York Times described the scene:

The throng of Wal-Mart shoppers had been building all night, filling sidewalks and stretching across a vast parking lot at the Green Acres Mall in Valley Stream, N.Y. At 3:30 a.m., the Nassau County police had to be called in for crowd control, and an officer with a bullhorn pleaded for order…

By 4:55, with no police officers in sight, the crowd of more than 2,000 had become a rabble, and could be held back no longer. Fists banged and shoulders pressed on the sliding-glass double doors, which bowed in with the weight of the assault. Six to 10 workers inside tried to push back, but it was hopeless. Suddenly, witnesses and the police said, the doors shattered, and the shrieking mob surged through in a blind rush for holiday bargains.

At this point, Jdimytai Damour was trampled in the stampede and died, without shoppers stopping to help. When the police shut down the store, shoppers refused to leave.

Is shopping, while possibly saving a few dollars on a highly-publicized sale day, so important that it forces otherwise normal people to act like savages, literally killing each other to be first in line for the bargains? It sounds like this Wal-Mart location was inadequately protected with security appropriate for a mob scene, but it’s just a sale. This was not an angry mob, marching for a cause, ready to defend their movement to the death. Those who trampled this poor individual without any thought to his well-being should be arrested and charges with second degree manslaughter.

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For those in the United States, tradition and media influence have established today as a day for spending time with family, over-eating, and watching television. What could be more American than Thanksgiving Day?

Fast becoming a tradition for consumers is Black Friday (and to a lesser extent Cyber Monday). Retailers have discovered a tendency to for consumers to use the day after Thanksgiving as the perfect time to finish shopping for the holidays. With this observation, the stores compete with each other to grab shoppers’ attention with the goal of having customers depart with as much as their own cash as possible.

Tips for saving money on this holiest of holy consumer days are plentiful. Boiling own the most typical advice, consumers should pay attention, prepare with as much information as possible, stay focused, and get out or online early. For more solid tips for shoppers who are determined to spend money, take a look at The Insider’s Guide to Black Friday Bargains, an article I wrote for PC World.

But even the best advice ensures that you will spend more money. Retailers are happy with bargain hunters because they will spend more in the long run.

There are two paths for the informed citizen:

Path 1: Accept you are one small piece of a larger economy and admit that despite finding bargains, you will spend more money this holiday season than you probably should.

Path 2: Resist the desire to spend spurred by society and spend nothing.

Buy Nothing Day is the anti-consumerist “holiday” promoted by Adbusters. While it is “celebrated” on the Friday following Thanksgiving Day, the movement encourages focus on a larger issue than fighting against retailers who market to us 24 hours a day.

In a consumption-based society, we are draining the planet of its natural resources. Simply refusing to take part in Black Friday festivities will have little effect on the companies or the world. Buy Nothing Day should offer us a chance to look at the relationship humans have with the planet and look for room for improvement.

Use this winter, with the economy deteriorating and leaving many people with less money to spend anyway, as a chance to re-evaluate the way you celebrate the holiday season. Rather than buying CDs and DVDs, plastic toys, and electronics, all which will sit in landfills for thousands of years before breaking down after their usable life has ended and sometimes contain dangerous chemicals, discover new ways to share your love with family and friends.

One tip outweighs all others for Black Friday and the holiday shopping season at large: buy less. Buy intelligently and find your bargains, but use this year as an opportunity to rethink the way you approach holidays sponsored by retailers.

While you’re at the dinner table with your family today, use the friendly atmosphere to discuss whether a new approach to the gift-giving season could apply to your holiday experience.

Read more:

Photo credit: Hey Paul

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About the author: Matt Wallaert is a behavioral psychologist and the Lead Scientist at Thrive, a free financial advisory website that helps people organize their finances and plan for the future with personalized feedback from its behavioral advisory engine. Twenty six and addicted to buying suits at Goodwill and geeking out on psychology, he lives in New York City’s Chinatown and pretends he is back in Hong Kong.

There are days when being a behavioral psychologist is utterly depressing. You think you’re smart, you think you’ve got it figured out, then you fall into the same traps that you warn other people about. Take, for example, my recent candy incident.

Our CEO really loves a particular type of gum, and in order to get him a batch, I went online to a candy warehouse. They had free shipping above $50, so naturally, I loaded up my cart with enough processed sugar to satisfy an army of third-graders and checked out.

The problem is that, since I study the tricks that marketers use to get you to buy more, I already know exactly how that $50 limit works. Shipping goes into a different mental bucket than the rest of the purchase, so getting it for free means paying one “cost” instead of two. Hence my loading up the cart.

Yet for all my understanding, I still bought the candy. Knowing it was stupid, feeling foolish, I still did it. And this isn’t an experience that is unique to people who study these things. I suspect that many well-educated consumers that read blogs great blogs like Consumerism Commentary fall prey to exactly the same tricks, even if they “know” about them. We are literally struggling with our own natural tendencies, the same tendencies that marketers exploit to get us to buy their products.

The struggle, then, becomes about both knowing and doing. As you head into the holidays and particularly Black Friday, when every marketer in the country turns their brain on overdrive, it is worth thinking about bridging that gap by using the same tools they do to trick your brain.

Take loss leaders: products that stores sell at cost or at a loss in order to get you in the door. Black Friday is filled with 6am deals designed to do just that. They know that once you’re in the store, you’ll buy more than just the LCD TV; you’ll also buy movies and stands and cables and a plethora of other items that will jack up your credit card balances. They count on the fact that you’ll spend more on other items, which makes up for the loss they take on the TV.

But you can play hardball too, using what we know about behavioral psychology to change the playing field. If the store counts on you spending more than you plan to, what if you simply leave your wallet at home? Bring only enough cash to get the item that they so nicely advertised for you, displaying the price in advance. Figure out the tax, take it in cash, leave with what you want and nothing else.

With only just enough cash, you can’t possibly walk away with something more expensive without going out to the car and driving home. And studies suggest that once you break that cycle of buying, introduce the time for reflection and thought as you go off in search of your credit card, you’re more likely to stay home with your new TV than drive back for additional merchandise you don’t need.

Stores also use these loss leading ads to lure you in with limited quantities: once they are sold out, retailers pay nothing to get you in the door. And research suggests that since you came planning to buy a TV, you’ll probably walk away with one, even if it is a more expensive version. You don’t want to waste the trip, you’re in the buying mood, and you’ve already come to view the TV you plan to buy as “yours”. So when they don’t have it, you’re left with this void to fill. A TV-sized void, and one they’d be happy to fill with another TV that is marked up and helps them make a profit.

One way to avoid this upsell is to think of the item you’re buying as specific, not just “any TV”. You can do this by pre-committing to the item. Try writing the model number or name of the specific item on the cash you plan to use, so that the money becomes tied with that purchase and isn’t transferred to another, similar item. It may feel ridiculous, but the goal here is to fight psychology with psychology: if they’re going to make you feel like you already own an item they can’t sell you, why not refuse to buy anything but that item?

You can even make them work for the sale. Stores do their best to make you stop as often as possible in the store, because every time you stop, you are exposed to new products. That’s why the space between items is so narrow: not only can they pack in more products, but two people can’t walk down the aisle at the same time. So fight back, by finding a salesperson as soon as you get in the door and asking them to take you to the item you’re looking for. Salespeople are motivated to move fast, so they’ll walk you there briskly by the shortest route and you’ll be too busy following them to start browsing around the impulse buys.

You can actually do the same thing on the way back. Inspect the item, confirm that you want it, then ask the salesperson if they can check you out. They’ll usually tell you to meet them at a register and point, so you can walk right over with them and avoid the hazards of a return trip through the store. This is particularly important because stores like to put the sale items at the back, where you have to walk through the entire store to get to them.

The key to all this, as I alluded to in the beginning of the post, is actually doing it. It is easy to read these articles and think tips are great, but never actually put them into practice. Write it down, make a plan, and tell someone what it is: public commitments may us more likely to follow through and putting effort into something makes us more likely to deliver. And of course, we know that behaviors are habit forming. What feels unnatural at the beginning gets easier with time, until with practice it becomes second-nature.

Psychologists spent a great deal of time frustrated by the fact that we can show people what they need to do to get what they want, and they still don’t manage to do it. Imagine how frustrating it is when we make the same mistakes! So make this poor researcher’s holiday and actually do what you know: save money. Avoid the pitfalls. Fight back. After all, it is your brain.

Photo credits: rochelle, et. al., valderrama

If you enjoyed this article, please visit Thrive and Thrive’s blog, Good to Grow. You can also subscribe to the blog’s RSS feed. We would appreciate your comments and reactions, so if you would like to contribute to the discussion, add your comment below.

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Every so often, I present a question to Twitter to get a feel for opinions and ideas of Consumerism Commentary fans, readers, and friends. Yesterday, I asked whether you plan on spending more or less this holiday season than you did last year on gifts and other holiday expenses. With a troubling economy that doesn’t seem to be improving any time soon — just look at today’s unemployment numbers — the prevailing thought is that people are tightening their belts.

Since Twitter restricts responses to only a sentence or two, I also invited people to respond to the poll on the Consumerism Commentary Community (C3), a bulletin board that’s slowly getting off the ground.

Here are some responses.

  • dreamscostmoney: Wife and I decided to stop celebrating christmas altogether from now on. So, decidedly less.
  • conedude13: le$$!! See what i did there? clever, eh? :P
  • FinanceGirl: Spending less. Same value of items for everyone but me & husband, but getting stuff at better discounts & using RX transfer GCs.
  • bargainr: more! stimulate that economy!
  • rthornton: Plan to spend a little less. Driven more by desire to give smaller, more meaningful gifts than by state of economy
  • ToughMoneyLove: Spending less
  • nodebtplan: less, but not because of the economy. By choice – we’re giving gifts of experiences (doing stuff together, coming home for Christmas)
  • dgstinner: I plan on spending about the same for gifts during this year’s holiday season.
  • NickRac: Less – ONLY because I don’t have the girlfriend anymore!
  • brokegrad: More, because I’ve had a job this year as opposed to being a broke grad student like I was last year.
  • BurgBarbL: Probably about the same; I’ve managed to keep my overall spending in check, so feel OK about gifts
  • Anonymous: Probably less. Even though I’m making more money this year, it isn’t going as far, and I’m making a bigger effort to limit spending.

Many of the respondents plan on spending less this year, but not necessarily due to the economy. “Bargainr” (Jim from Blueprint for Financial Prosperity) is one of the few planning to spend more than last year, in what seems like an altrustic gesture to single-handedly save the retail economy.

On C3, That One Caveman says:

Much, much less, honestly. Our cash flow situation is pretty poor with all of our money going toward finishing our basement. I’ve allocated my blog’s income from the last month or so to cover at least a modest Christmas.

I consider those of us earning income from blogging, particularly as a “side stream,” pretty lucky in this economy. Without the income I earn from Consumerism Commentary and to a lesser extent a few other online projects, I would be in a very different financial situation.

Yana, a long-time Consumerism Commentary reader adds:

We’ll probably spend the same as last year, but we don’t do Christmas gift-giving or celebrations in general… I expect that due to the economy, there may be some especially great sales during or after the season. That could cause us to shop, if there is something we could use.

Stores are struggling in this economy, and some aren’t going to survive. Circuit City has already decided to close over 150 stores in the past week. I think there will be some great deals out there as stores work extra hard to get anyone to walk through the doors.

Follow me on Twitter to participate in future polls and join the Consumerism Commentary Community to discuss issues with other readers.

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It’s not unusual for even the most savvy credit-card-carrying consumer to fall into some of the most popular traps for spenders set by credit issuers. I write about using credit cards wisely, but unfortunately, many who don’t get penalized with interest and fees. Even those who always pay their credit card bill in full are assisting the issuing companies and banks through the interchange fees merchants have to pay to Visa, MasterCard, and American Express each time they accept a payment using a particular credit card.

Americans for Fairness in Lending (AFFIL) and Consumers Union have devised ten tips that should always be considered when making decisions about your credit card usage. While the article is primarily intended for college students, there is nothing about these tips that would make it exclusive to a certain level of educational progress. I’ve added some of my own thoughts.

1. Don’t get tricked, trapped, or suckered into a card with bad terms. AFFIL suggests looking for a low long-term interest rate rather than a teaser rate. This is a moot point if you are able to consistently pay your bill in full. Unfortunately, not everyone can make that kind of commitment. If you know you’ll be spending in debt for a while for whatever reason, and you don’t want to risk your credit score by jumping from one introductory offer to another, look for a low long-term APR.

sliced credit card2. Once you choose a card, don’t let your guard down. A “fixed” interest rate doesn’t mean that they can’t change your rate. Chances are your interest rate will change at least once, and the notices that warn you ahead of time often look like any other junk mail. In my experience, some companies are notorious for “forgetting” to send your credit card bill. If you’re not on top of your schedule, you may miss a payment. This could have very expensive consequences.

3. Pay your bill on time. It’s not enough to get your payment to the credit card company in the nick of time. Get it there early so there’s no question whether you missed the deadline or not. Setting up automatic payments can be a good idea, but not many credit card companies allow you to pay your bill in full each month. Usually, if you set up a payment schedule, it must be for a consistent amount each month.

4. Pay your bill in full. This is fourth on the list, most likely because these tips seem to be in chronological order rather than importance order. As a matter of importance, this is probably at the top. This is the only way to avoid paying more than you should for any purchase on your credit card. Once you don’t pay any bill in full, many credit cards employ two-cyce billing, which means you could owe even more interest even after you think you’ve paid off your entire balance.

5. Do not go over your credit limit. In the “old days,” credit companies would decline your purchase if you hit your credit limit. Now they let the transaction complete and add on “over-limit fees.” Also, a high credit limit might entice someone to spend more than they can afford. If the credit card companies think that Johnny can handle a $10,000 credit card bill, they must be right, right? Nope.

6. Stay as far away from a credit card “cash advance” as you can. This is one of the most expensive forms of debt available, except for perhaps payday loans. It’s usually a last resort — borrowing from friends or family may hurt your pride more, but cash advances will hurt your wallet. If you have a cash advance and purchases on the same card, your payments will go towards the low-APR purchases before the high-APR cash advance, which means you’ll be paying much more interest for much longer.

7. Ignore those in-store “15% off if you sign up for our credit card” offers. Most people should follow this advice. There are a lot of pitfalls with this type of behavior. Your credit score could get dinged quite a bit, and if you plan on qualifying for a mortgage, you may get a lower rate and end up paying thousands more than you might have otherwise over the course of your entire life. Was it worth it to get a few hundred dollars off an HDTV? Maybe not. But then again, if your credit score is not a concern and you absolutely pay your bill in full every month, there is no harm in the occasional store credit card for an instant discount. You win with the discount, and the credit card company wins with a healthy interchange fee from the store.

8. Carry only one card. I can’t think of any situation in which a typical consumer will need more than one credit card in your wallet. I carry one personal card and one business card to separate my purchases, but that’s only because I pay my bills in full and I look for cash back. A “typical consumer” — one who doesn’t always pay in full — would be better off with cash or debit cards for most purchases and credit only for small emergencies.

9. If you do get into credit card debt, get help right away. AFFIL suggest starting with the Consumer Action Help Desk. The bottom line is that if you get into credit card debt, regardless of how well or strongly issuing companies market to you, you are responsible. If you have income, getting out of debt doesn’t have to be a monumental task. Simple mathematics, while also taking into consideration the motivation provided by a series of small achievements, will show you the best way to get it done.

10. Remember your other option: cash. Cash is (almost always) king. It will certainly keep you out of trouble, and as long as the money is yours, you know that you are not spending beyond your means.

Holiday Season Tips to Avoid Credit Card Traps for College Students [AFFIL]
Image credit: zingersb

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Earlier today, I wrapped up recording a couple of segments to appear on the Wall Street Journal Tech News Briefing podcast, to be broadcast sometime soon. The segments deal with shopping for the holidays, finding deals, and being a smart and secure online shopper. I hope they can work some production magic and make me sound like I know what I’m talking about.

The Wall Street Journal podcast page is behind a paid-subscriber gateway, but you can sucbscribe directly to the Tech News Briefing RSS feed. Through the feed, anyone can listen to the podcasts without paying for a subscription to the newspaper.

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