Credit Card Suspended for Merchant Database Breach

I mentioned last week that my Citibank credit card was suspended and the issuer supplied me with a new credit card number. At the time, I assumed that this was due to my recent traveling, which might have raised red flags in Citibank’s fraud detection algorithms. A number of visitors suggested calling your credit card in advance of any travel to warn that charges from another area should be considered legitimate.

That is excellent advice, and I should remember to do that in the future. However, it wouldn’t have helped in this case. I was able to get a little more information out of Citibank. It seems that a merchant experienced a security breach jeopardizing the privacy of a customer database. They wouldn’t say which merchant was affected, but they solved the problem by issuing new card numbers to all members.

After I received and activiated my new card, I was able to view my transactions online. I was happy to see that my credit card number had not been used by anyone other than myself. I’ve only started the process of contacting utilities and other services which automatically bill my credit card each month. So far, the process of updating my account has been smooth thanks to the ability to perform most of this maintenance via the web.

Online Banking is Safe

I know people who are still nervous about online banking, particularly with banks that have no major offline presence. Part of me wants them to embrace the future in which we live and get with the times. However, I understand it’s a slow and cautious process for many people, especially when there’s a level of comfortability with visiting a branch and seeing the same people you’ve known for years.

When a bank fails and liquidates it assets, it’s big news. NetBank filed for bankruptcy last month with $2.5 billion in assets and $2.3 billion in deposits (liabilities). From the reports I’ve seen since then, customers barely felt a thing. There have been some complaints, but mainly from people who held over $100,000 at the bank.

No one should have more than $100,000 at the same bank. If you need to keep that much cash around, diversify into other banks. The FDIC, the organization that insures deposits—they will cover your funds if a bank collapses—limits their protection to $100,000 per social security number per bank. If you have a joint account, you can get away with another $100,000 in that account. But for most purposes, if you need to keep more than that in accessible liquid accounts, open up an account at a new account for each $100,000 you have.

Another option is to put money in CDs with the same bank, but again, this also should be limited to $100,000. Most of the people who have not been able to access their money quickly after NetBank’s collapse had more than $100,000 deposited in the same account.

NetBank wasn’t the only bank to fail.

The year’s first bank failure came in February with Metropolitan Savings Bank of Pittsburgh, a small bank with just $15.8 million in assets. It was notable, though, because it was the first bank to go under since June 25, 2004. That was the longest streak without a bank failure since the FDIC was created in 1933.
The year’s second failure came in September when NetBank, an Internet bank based in Alpharetta, Ga., was closed by federal regulators. Depositors of the $2.5 billion-asset bank were assumed by ING Bank. NetBank had about $109 million in uninsured deposits. NetBank was the largest failure in 14 years.
The third failure occurred in early October at Miami Valley Bank of Lakeview, Ohio, an $86.7 million bank (Three bank failures spur concerns, Reuters).

I must note that two of those three banks were typical brick-and-mortar institutions. Online banks are as safe as banks with branches, as long as you see the FDIC symbol. If you still don’t trust the bank’s website, search for the bank on FDIC’s Institution Search website.

Password security is another issue, but I still believe that online security is more stringent than human behavior in person. While people trust restaurant waiters to disappear for several minutes at a time with our credit card, some are still shaky about typing the credit card number into an web form that submits information with 128-bit (very strong) encryption. When you hear of laptops with customer information disappearing or falling into the wrong hands, that has little to do with online vs. offline activity.

Bank online without fear.

Wall Street Journal Podcast: Finding Deals Online

Last Friday, the first portion of my latest interview with the Wall Street Journal Tech News Briefing E-Report was published for podcast listeners. Today, the second half of my rambling was broadcast, this time about finding deals online.

Here are the time stamps relevant to the interview.

07:10 E-Report introduction
07:25 Best place to find deals online (mentioned SlickDeals, DealTaker, CNet (CNET), Froogle (GOOG) and Mallicious)
10:10 Is eBay (EBAY) worth the risk?
12:35 How to control your spending during the holidays
14:34 Coordinating a complete gift experience
15:30 Incorporating charity into gift giving

Listen to this latest podcast by visiting the Wall Street Journal podcast page. Look for the Wall Street Journal Tech News Briefing, and this particular episode will be featured all weekend. An alternate option is to dial 800-975-3916 and listen to the podcast over the phone. Or you can do what I have done: subscribe to the Tech News Briefing RSS feed.

Livin’ it Up: Young Philly Couple Charged With Identity Theft

Jocelyn Kirsch and Edward K. Anderton live in Philadelphia but they’ve been spending their time in Paris, London, Hawaii, and Seattle thanks to their neighbors. The neighbors aren’t quite as happy, however. The two were using their expensive apartment to assist in stealing the identities of the other people living in their building as well as other individuals.

Police started investigating Nov. 19 after one of the couple’s neighbors reported that she thought her identity had been stolen. A day later, the woman heard from a local UPS store about a waiting package, although she had not ordered anything.
Police kept an eye on the store and arrested Anderton and Kirsch on Friday when they walked in to pick up the package, detectives said.
Kirsch and Anderton
A weekend search of the couple’s $3,000-a-month apartment turned up a cache of tech toys: four computers, two printers, a scanner and an industrial machine that makes ID cards. Police also found $17,500 in cash, dozens of credit cards and fake drivers’ licenses, and keys to unlock many of the apartments and mailboxes in their upscale Rittenhouse Square apartment building. Police are not yet sure how they got the keys. The search also turned up a book titled, “The Art of Cheating: A Nasty Little Book for Tricky Little Schemers and Their Hapless Victims,” as well as a newspaper article on “How to Spot Fake IDs.”

How did they think they would get away with this scheme for long? The article mentions private-school upbringing and supportive parents. Something went wrong. Why are otherwise intelligent people capable of doing something so amazingly stupid?

For more information on identity theft, visit the FTC’s Identity Theft Site. It is a comprehensive guide about the issue of identity theft, including tips for prevention and handling the theft after the fact. While I believe the dangers of identity theft are a bit overplayed in the media, it is an important issue and even the most cautious individual can still be susceptible to identity theft.

Image credit: AP Photo/Philadelphia Police Department, HO

Wrapped Up Two Segments for WSJ Tech News Briefing

Earlier today, I wrapped up recording a couple of segments to appear on the Wall Street Journal Tech News Briefing podcast, to be broadcast sometime soon. The segments deal with shopping for the holidays, finding deals, and being a smart and secure online shopper. I hope they can work some production magic and make me sound like I know what I’m talking about.

The Wall Street Journal podcast page is behind a paid-subscriber gateway, but you can sucbscribe directly to the Tech News Briefing RSS feed. Through the feed, anyone can listen to the podcasts without paying for a subscription to the newspaper.

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