Comments on: Thanks For the Bats http://www.consumerismcommentary.com/thanks-for-the-bats/ A premier personal finance blog, established 2003. Within, Flexo discusses his own experiences with money, and he and other authors comment on a wide range of personal finance topics. Sun, 12 Feb 2012 20:01:44 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Anne http://www.consumerismcommentary.com/thanks-for-the-bats/comment-page-1/#comment-125823 Anne Tue, 04 Dec 2007 16:17:32 +0000 http://www.consumerismcommentary.com/2007/12/04/thanks-for-the-bats/#comment-125823 Not to put a damper on this, because it worked out well for A. in the end, but it WAS the candle company's mistake and they were contractually obligated to fix it, at their own expense. I remember reading a study that concluded that people who had a bad experience with a company that was ultimately resolved were more likely to become repeat customers of that company. They got a warm and fuzzy feeling from the resolution of the problem, even though the bottom line was that the company screwed up. Not to put a damper on this, because it worked out well for A. in the end, but it WAS the candle company’s mistake and they were contractually obligated to fix it, at their own expense.

I remember reading a study that concluded that people who had a bad experience with a company that was ultimately resolved were more likely to become repeat customers of that company. They got a warm and fuzzy feeling from the resolution of the problem, even though the bottom line was that the company screwed up.

]]> By: Flexo http://www.consumerismcommentary.com/thanks-for-the-bats/comment-page-1/#comment-125822 Flexo Tue, 04 Dec 2007 16:15:40 +0000 http://www.consumerismcommentary.com/2007/12/04/thanks-for-the-bats/#comment-125822 MS: That's right, flying rodents. The bats are included in themed Halloween goodie bags for the children. MS: That’s right, flying rodents. The bats are included in themed Halloween goodie bags for the children.

]]> By: MS http://www.consumerismcommentary.com/thanks-for-the-bats/comment-page-1/#comment-125821 MS Tue, 04 Dec 2007 16:05:50 +0000 http://www.consumerismcommentary.com/2007/12/04/thanks-for-the-bats/#comment-125821 By "bats", do you mean the flying rodents? If not, I'm in the dark (more so than usual) By “bats”, do you mean the flying rodents? If not, I’m in the dark (more so than usual)

]]> By: Mrs. Micah http://www.consumerismcommentary.com/thanks-for-the-bats/comment-page-1/#comment-125818 Mrs. Micah Tue, 04 Dec 2007 14:50:20 +0000 http://www.consumerismcommentary.com/2007/12/04/thanks-for-the-bats/#comment-125818 That is really nice of them. It can be really rewarding to work with small businesses that go the extra mile or two for customers. I'll remember them if I'm ever in the market for a candle. :) That is really nice of them. It can be really rewarding to work with small businesses that go the extra mile or two for customers. I’ll remember them if I’m ever in the market for a candle. :)

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