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Consumer

The IRS Tax Scam and What Happens When You Owe Taxes

by Luke Landes

For a few years, a ring of criminals believed by the U.S. government to be based in India have been involved in a pervasive tax scam. Callers impersonate IRS officials, connect with American taxpayers, and convince many that they have an outstanding bill for tax payments. The scam has been so pervasive that it has […]

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Black Friday Was a Bust

by Luke Landes

The National Retail Federation has admitted defeat. Sales over the past holiday weekend dropped 11 percent over Thanksgiving weekend in 2013 according to the organization in a press release yesterday. The organization reversed course after being highly positive about the prospects for shopping leading up to the announcement of the estimated figures. Shopping traffic for the […]

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Beware the Inspirational Story or Your Wallet Will Suffer

by Luke Landes

Storytelling is powerful, and is the smart marketer’s tool for separating consumers with their money. Watch out for inspirational stories.

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Don’t Let Contractors Rip You Off

by Mitch Lipka

It’s the height of home repair season, a time when established contractors are often in demand and unavailable. That’s a big opportunity for the fly-by-night operators to step in. Hiring a contractor to do work on your home, whether it’s a relatively small job or a major renovation, is a big deal. For most consumers, […]

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How to Win the War Between Consumers and Creators

by Luke Landes

As the title implies, there is a war between consumers and creators, and the battles in this war are played out with money. It’s a war I’ve been seeing from both sides of the trenches. I am a consumer, but more than that, I’ve been writing and thinking about consumer behavior from an empowerment perspective […]

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Home Grocery Delivery: Peapod vs. FreshDirect

by Luke Landes

Although I don’t take advantage of this type of service every time I need to go food shopping, grocery delivery is one luxury I enjoy about once a month. I’ve been a customer of Peapod for about eighteen months. Peapod is a company associated with Stop & Shop, a supermarket in my area. The food […]

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Boycott Wal-Mart on Black Friday and Thanksgiving?

by Luke Landes

Someone I know is boycotting Wal-Mart. I would not be able to boycott Walmart myself, as I never shop there in the first place. My absence from Wal-Mart does not have any effect. I believe I’ve stepped inside the store twice in the past decade or longer, and I don’t remember why. The basis for […]

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Black Friday Deals: Don’t Fall for These Dirty Tricks

by Luke Landes

For some reason, this year I’ve been bombarded more than any other year by advertisements for Black Friday deals. The marketing is coming from helpful people who just want to share the good news with their friends, people who are clearly paid to spread the messages, and retailers who simply want people to buy as […]

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The Chase Freedom Lifestyle Index: Finding a Story Amid Data

by Luke Landes
Chase Bank

In terms of credit card offers, Chase Freedom is one of the most popular. This is the card that was selected by expert personal financial bloggers to win the Fourth Annual Plutus Award for Best Credit Card Offer, most likely due to its cash-back program, a sign-up bonus, and the strength of the Chase brand […]

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Should a Consumer Return a Duplicate Shipment?

by Luke Landes

Day one, there didn’t appear to be a problem. Some time earlier, my girlfriend ordered some clothing online. Either she had received a discount to apply to the order or she would receive a future discount in return for placing the order. I’m not clear on the details of the discount, but it’s mostly irrelevant […]

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