Google Wallet Not Ready for Prime Time

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Publish date September 21, 2011 Views: 547 Comments: 7

Simplification is usually a good choice for finances whenever it is available, and the bulky wallet is due for a technological upgrade, simplifying back pockets of men’s jeans everywhere. I’ve received the occasional comment about my “George Costanza” wallet; as I collect receipts from my day-to-day transactions, the leather becomes increasingly distended. Google’s first in the United States on the train towards eliminating this particular bulge and lightening the load for those who carry cards and money in bags. In fact, Google re-purposed a clip from Seinfeld to tease the public about this forthcoming technology.

In Europe, this technology already exists, even if it isn’t ubiquitous yet: your mobile phone will be able to function as a payment mechanism with merchants who accept credit cards. New mobile phones will include a chip that securely transmits a credit card number of choice to a cashier’s receiver. Just like the PayPass or other credit card technologies that allow you to wave your plastic like a Jedi to pay for your groceries, cell phones carrying digital wallet applications will theoretically take the place of your bulky, card-filled wallet.

Despite strong marketing from Google and other companies getting ready to launch digital wallet services, there are still some barriers to this technology.

  • Most phones do not contain the NFC (near-field communication) chip that makes secure wireless communication between the phone and a retailer’s receiver possible. In fact, the Google Nexus S is the only phone in the United States that contains this technology as of today.
  • The Google Nexus S is only available on Sprint. Consumers who want to take advantage of this technology right away would need to leave Verizon Wireless or AT&T.
  • Not all credit card companies are on board. Google Wallet is launching with help from Citi and MasterCard. Visa, American Express, and Discover will operate with slightly different technologies. They’ve made the details available to programmers, though, and the issuers may be included in future versions of Google Wallet, or they will sponsor their own, competing applications.
  • Many people are still skeptical of security. I’ve often maintained that secure digital communication is more secure than handing your credit card to a waiter who disappears for five minutes, but there is a mistrust of credit card databases stored by financial companies. In order to use technology like this, you provide your credit card information to yet another third party.
  • With more of your financial information in the hands of others, you are open for more and better-targeted advertisements and unsolicited offers. Using a digital wallet will certainly require your agreement with a document outlining terms of use, and that document will undoubtedly reduce your rights to privacy. Your credit cards know where you spend your money and how much. Do you also want Google to know?
  • This service may replace your cash and credit cards, but that’s only part of your wallet. You may use your wallet to hold your identification and driver’s license, your health insurance identification card, your roadside assistance card, your mass transportation access card, your office security key, and your casino player’s club card, just to name a few. Some of these may be supported by Google Wallet and similar applications in the future, but some won’t.
  • Until all merchants accept wireless transactions, you’ll still need to carry your credit and debit cards. In fact, even if a merchant accepts NFC payments, if the technology is a little old, it won’t accept payments from cell phones.
  • My cell phone’s battery is generally dead by the end of the day. Without a wallet and without a back-up battery, how will you pay for an item with a phone that won’t turn on?

If you’re an early adopter of technology, feel free to jump on the bandwagon. Google Wallet is not quite ready for mass consumption.

Article comments

7 comments
qixx says:

When you break your phone that has your wallet how do you buy a new phone?? The real change would be that you would not have to carry as much in your wallet. You’d still have id and a backup card plus some cash (if you carry cash now). The real change would be you could cut maybe a few cards out of the wallet you have. If you use prepaid cards you’ll still carry those. You will still carry gift cards. Not too much would change for me.

lynn says:

This technology is frightening to me. I just am so uncomfortable with the quick and easy ways of technology into my finances. Maybe I’m paranoid, but I can see a bigger picture here. Could the end result be government control? I’ll wait, thank you.

shellye says:

Don’t forget the “what if you drop your phone in the water”? Sounds crazy but my kid has dropped her phone in the pool twice and you hear all the time about people dropping their phone in the toilet (GROSS!). Not only can you lose your phone contacts, music and pictures, but your bank info too? You can drop your wallet in the pool and still have an ATM card to use, or cash, and pictures dry out eventually.

I’ll let the Gen Y and Millenials try Google Wallet and when they get the bugs worked out, maybe I’ll reconsider.

wylerassociate says:

I am in no rush whatsoever for using the google wallet. There are too many security issues that makes me wary about this.

Anonymous says:

> In order to use technology like this, you provide your credit card information to yet another third party.

I think you play up the “security risk” too much here. I’ve had several stolen credit cards. They’ve been due to shady cashiers and waiters that had access to my physical credit card. Online, I can use virtual credit card numbers – (Citi & Bank of America both offer it). If the communication of the credit card details is between machines and the cashier only can see the approval, that’s much better security than handing over your card details to a stranger.

Ceecee says:

I’ll wait and let other people help them work the bugs out. Plus, I prefer my prepaid phone—-very cheap but so far, reliable.

Anonymous says:

I agree, plus to me the risk/reward isn’t worth it. Your reward is, so far as I can tell, pulling your phone out of your pocket instead of your credit card out of your wallet. Not that big a difference if you ask me, but the risks involved (which I won’t state since you pretty much captured them all) are pretty high. Doesn’t seem that worth it.