On today’s episode of the Consumerism Commentary Podcast, Tom Dziubek talks to Fred Williams, author of the book Fight Back Against Unfair Debt Collection Practices: Know Your Rights and Protect Yourself from Threats, Lies, and Intimidation.
Fred talks about going from being a journalist at the Buffalo News to working at a leading debt collection agency. He talks about many tactics employed by debt collectors, some legitimate and some unscrupulous, and what consumers can do to protect themselves.
Fight Back Against Unfair Debt Collection Practices, Fred Williams: S03E23 / 96
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Table of contents
[00:00] Introduction from Tom Dziubek
[00:35] Interview with Fred Williams
— [00:50] Going from journalist to debt collector
— [01:47] The demeanor of debt collectors
— [03:26] Debt collector training
— [04:21] The typical collection agent
— [06:26] The tricks and tools used by agents
— [08:51] Reactions of people who are called
— [09:46] Stopping collection calls
— [11:27] Disputing debts
— [14:55] Stopping communication at work
— [16:48] Guarding against scams and shakedowns
— [18:48] Taking collectors to court
— [19:55] What do debt collectors consider a success
— [21:05] Negotiating with a collection agency
— [23:39] Being wrongly targeted by collection agencies
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Updated April 13, 2016 and originally published September 26, 2010.