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TurboTax 2012 Online Review

This article was written by in Reviews, Software, Taxes. 67 comments.

This is a relatively long review of TurboTax 2012 Online, software for completing tax forms and submitting them to both the federal and state authorities. I’ve updated the review to reflect the changes to the software in 2012 (for filing 2011 tax returns).

Recently, the IRS began accepting federal tax returned filed electronically. Even before the IRS began accepting returns, you could still have completed your tax forms online through software. Programs like TurboTax, H&R Block, and Jackson Hewitt have been accepting customers and holding off on filing until now. This delay affected those who had itemized deductions, claimed the tuition and fees deduction, or claimed the sales tax deduction.

Many taxpayers are just getting started with their 2011 federal returns now. I’ve been using the services of an accountant for the past few years, and he was able to cut through the more confusing tax consequences of owning a business, saving me $15,000. Before my tax situation was complicated, however, I completed my taxes online using various software. Following a series of questions, completing and filing my 1040 form was easy.

Every year, the companies that provide tax e-filing services like TurboTax and H&R Block tweak their products, not only for the latest tax laws, but to improve features, making the process of tax filing easier. I took a look at TurboTax to see what changes the newest edition has to offer.

The first thing I noticed with TurboTax is the wide variety of products they have available. There is an option that is completely free for filing federal returns, but it is limited. This free version is for taxpayers whose returns can be completed using the 1040-EZ form, a simplified version of the 1040 form. If you have deductions, investments, a mortgage, or self-employment income, or if you want a step-by-step hand-holding guide to completing the forms, you will not be able to take advantage of the TurboTax Free Edition.

TurboTax offers several flavors in addition to the Free Edition, including Deluxe, Premier, Home & Business, and Business, each to handling more complicated tax situations above and beyond the lighter editions. The Deluxe Edition focuses on capturing all of your deductions. The Premier Edition does deductions, as well, but also includes the forms you need for investments like stocks, mutual funds, and rental properties. Home & Business covers all of the above as well as self-employment income, and the Business Edition is for anyone who is a partner in or owner of a corporation.

The editions are flexible; start with the Deluxe Edition, and as you come across features you need, TurboTax will ask if you’d like to upgrade — without charging you yet — to the edition that takes all of your needs into account. I started the Deluxe Edition to see how far I could go. I saw that for the most part none of the upgrades are needed if you are confident about your tax accounting abilities and are willing to enter your information directly into forms rather than have the software hold your hand through every decision.

Get your refund in as little as 8 days. E-file with TurboTax today. It’s Easy

Here is an overview of my entire process of completing my federal and state tax returns with TurboTax.

I am a returning customer, and although I didn’t file my taxes using TurboTax last year, I did begin entering my information to test the software. TurboTax recalled last year’s information, although I didn’t enter accurate information at that time, and used it to get me started.

As you can see, some of the found information looks a little odd. If you click on the image here, you’ll see that TurboTax thinks my adjusted gross income for 2010 is a negative $106,905. This may be a result of last year’s incomplete information. Nevertheless, I continued. This year, TurboTax is no longer emphasizing the GPS device metaphor that helped guide filers through the process last year, but still retains the idea that filing your taxes is like traveling down a road.

Free tax advice from TurboTax experts

This year, TurboTax has added a new, useful feature: free on-demand tax advice from a tax expert.

While TurboTax seems to encourage users to exhaust all other options, like searching frequently asked questions and participating in the community, before contacting a live representative, this feature could prove useful for tax filers who are used to interacting with a human being to solve tax-related issues. The experts can answer questions related to filing Forms 1040, 1065, 1120, and 1120S, so even business owners can take advantage of the free advice. Be aware that by using the free advice service, you’d free TurboTax and Intuit from any liability, and are agreeing to binding arbitration if any legal issues arise from your use of the service. That’s not a customer-friendly policy, but it has come to be standard among many types of financial services.

The experts are typically seasoned tax preparers, with CPA certification and experience. When I began to initiate a chat on a Tuesday morning, there was a delay of about ten minutes before someone was available. If I were to chat over the phone rather than online, the delay would have been longer.


The first step in the tax filing process covers personal information. TurboTax asks the taxpayer to check any life changes that occurred during the year from among a list to begin the section covering income.

Alongside the checklist is a link to TurboTax’s Live Community. This is a place where taxpayers can look for help from other users, the most experienced and helpful being SuperUsers, and from TurboTax employees. These guides are very helpful and thorough, but I warn anyone against making significant decisions based on answers that are not tailored to your specific situation and not backed up by a tax accountant who is familiar with you. The Live Community is great for the most typical and basic tax questions, such as, “If I became married in December, can I still file as a single taxpayer?”

If you need answers to questions specifically related to your situation, you can use the new feature mentioned above to speak to a tax expert.

After submitting my choices on the form above, TurboTax recommended I upgrade to Home & Business for an upgrade price of $45, but noted I still have the option of staying with the Deluxe Edition. Home & Business offers more guidance, but at this point, not more tax features, I opted to stay with the Deluxe Edition. I continued to enter my personal income information.

My employer — now former employer — does not seem to offer the ability to load my W2 data directly into TurboTax, so I located my form online and pulled the numbers myself, just like in the old days.

After completing my W2, TurboTax guided me through more income possibilities. For interest income, TurboTax has the ability of downloading your tax information from your bank or broker. The list of institutions offering this ability isn’t large, and many of my banks were not listed. I did give this a try with Vanguard. TurboTax asked for my Vanguard user name and password, and within seconds determined that I had dividend income of about $315 from this source. In the interest of time, I didn’t bother with any other dividend or interest income now, the software is flexible so you can return to any section at any time.

TurboTax remembered that I purchased employee stock in the past, and asked if I sold any shares, which would have resulted in income. This is a great benefit to filing your taxes with the same software each year; the software “gets to know you,” and asks the right questions based on how you’ve filed in the past. As you go through the income sections, if you state that you don’t have a certain type of income but TurboTax thinks you should, it will flag the category to let you know that you’ll need to review the section.

For my business income, TurboTax prompted me to enter the income I received on 1099 forms, stating that these forms are required for anyone who has paid the business more than $600 for services. With a corporation, I’ve found this to be incorrect, and some businesses will not send my business a 1099, and according to my tax accountant, I’m not required to send 1099s to other businesses that I pay more than $600. This rule would have changed, however, and 1099 forms would have been required, if Congress didn’t quickly repeal a much-hated provision of the health care reform law. TurboTax required 1099s in this section because this section is for “Schedule C” businesses, like sole proprietors or LLCs treated as sole proprietors. My business is an S Corporation — or, more accurately, an LLC treated as an S Corporation — so while most self-employed individuals will follow TurboTax’s guidelines for self-employment income, I would need to wait and include income from Schedule K-1, filed by my business, possibly in addition to a W-2 for the business.

As of today, the IRS has not yet finalized this year’s K-1 form, so I would not be able to submit my federal tax return yet.

After completing the income and answering questions about foreign bank accounts (I have none), TurboTax provided a snapshot of my money, and suggested I try out to determine how I spend my money and find options for investing in an IRA. I skipped these suggestions, though I do recommend, and proceeded to the section covering deductions and credits.

Deductions and credits

Once again, I followed the “EasyGuide” to make the most out of the suggestions provided by the software. In this section, I reviewed whether I could claim deductions and credits for mortgage interest, the homebuyer credit, the Making Word Pay credit, and more. For charitable contributions, I was easily able to enter the recurring monthly payments I made to non-profit organizations as well as the lump sum payments I sent to charities.

After completing the questionnaire, TurboTax performed an integrity check to ensure I captured all the deductions and credits I could be entitled to. When the analysis was complete, TurboTax offered some suggestions for possible missed credits. TurboTax was under the impression that I may qualify for credits I didn’t take, like the Earned Income Credit for children.

After I reviewed my final federal tax numbers, TurboTax transferred the relevant information to my state return. After a few state-specific questions, I was able to claim a property tax credit — homeowners and renters both qualify for a credit of some sort. When the process was complete, TurboTax reviewed my information and determined my risk for an audit was low, but noted two warning flags:

  • I included Schedule C income.
  • I had more than $100,000 in business income.

Both of these might increase the chance of being audited. In the final return that I file with my accountant, I won’t have Schedule C income. I won’t be filing my finalized return through TurboTax this year, as I prefer to work with an accountant. The Schedule C income above was is included here just as a test. The entire process was not without some confusion.

Error checking and support

Last year, after TurboTax reviewed my federal return and suggested child-related deductions and credits, I tried to determine why. It looked as if TurboTax was assigning me a credit for adopting a child — a credit I didn’t enter. I reached out as many customers do in the Age of Information: on Twitter. The customer service account is @TeamTurboTax, so you can mention that account in a message on Twitter to get their attention.

It wasn’t long before I received responses, most from people recognizing that I did not, in fact, adopt a child:

The official response from Customer Support came only a few minutes later. We discussed the issue through private messages on Twitter before I realized that I was looking at the wrong column. I expected the final page listing income, deductions, and credits, would compare the previous tax year with the current tax year, as I believe they software had done in the past, but the first column represented the current tax year and the second column listed the difference between what I was claiming and the maximum I’d be allowed to claim for each credit and deduction. TurboTax properly listed $0 for the adoption credit. That’s a big relief in many ways.

I appreciate the quick response from Intuit’s Customer Support via Twitter, and this is a feature that helps TurboTax rise above some of their competitors.

Printing and filing the returns

You have the option of filing electronically or by mail, but electronically is almost always the better option. If the government owes you a refund, you will receive it much faster, particularly if you have a bank account for direct deposit. You must pay before printing your return for filing by mail or filing electronically. I completed by entire return using the Deluxe Edition, for $29.95. The New Jersey state edition added an extra $36.95 to that total, the most I’ve ever paid to file a state return without an accountant.

On the payment screen, I noted that TurboTax guarantees their calculations; if the IRS or your state charges you a penalty due to TurboTax’s error, they will pay the penalty and interest. It’s not hard to calculate numbers correctly; the danger is in entering them correctly in the first place — and human error is not covered under this guarantee.

Once you submit your return for electronic filing, TurboTax will send you updates to let you know when they are accepted by the IRS and your state’s tax authority. After that point, you can check the status of your federal and state refunds.


I was surprised how easily TurboTax, even the version just one step up from the Free Edition, handled my complicated tax situation. If I had finished my corporate tax returns first, I would have had everything I needed to finish my personal federal and state returns in under a few hours. It’s important to have all your forms together before you sit down to get started. Even though TurboTax lets you stop and return to the place you left off at a later time, it’s generally to focus and get everything done as soon as you have everything available. These days, you’ll probably receive some tax forms online and some in the mail, so it’s getting more difficult to keep track of everything. The more organized you are, the smoother the tax filing process.

TurboTax - Do your taxes for Free - It's Easy

Consumerism Commentary is an authorized affiliate of Intuit. Intuit did not compensate Consumerism Commentary for this review.

Published or updated January 31, 2012. If you enjoyed this article receive daily emails. Follow @ConsumerismComm on Twitter and visit our Facebook page for more updates.

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About the author

Luke Landes is the founder of Consumerism Commentary. He has been blogging and writing for the internet since 1995 and has been building online communities since 1991. Find out more about Luke Landes and follow him on Twitter. View all articles by .

{ 67 comments… read them below or add one }

avatar 1 Anonymous

I’ve used TurboTax since round about 2000 and I’ve been satisfied enough with the work that I return year after year and highly recommend it.

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avatar 2 Anonymous

Ooh pick me, That would be super-useful. Started a business last year and I’ve never done taxes for one before.

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avatar 3 Will @

TurboTax is absolutely killer. Every year it’s my go-to software. Even with how easy TurboTax makes it, taxes are still such a pain for me because I don’t keep a good record of things all year-round. So I end up doing all my bookkeeping at the end. This isn’t painful for my personal stuff, but it’s a horrible habit for business. (btw, I’m not entering the drawing, just commenting)

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avatar 4 Anonymous

Wouldn’t mind trying out TurboTax this year. Been relying on an accountant for too long!

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avatar 5 Anonymous

Have been using Turbo Tax for the last 4-5 years and it does what I want it to.

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avatar 6 Anonymous

I would love to win this… It would save me from buying it this year! Yet another way CC is helping me (possibly) manage my finances. :)

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avatar 7 Anonymous

I’ve used Turbotax for years and find it really user-friendly.

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avatar 8 Anonymous

I like you on Facebook with my username Mary Happymommy and left a comment on your FB wall.

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avatar 9 Anonymous

I follow you on Twitter (@mami2jcn) and tweeted-!/mami2jcn/status/37179133821853696

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avatar 10 Anonymous

I have been using turbotax for the past 4 years. Takes the stress out of the process.

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avatar 11 TakeitEZ

My parent’s have been using turbo tax since its beginning. I personally use H & R block free online service and it seems to work for me.

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avatar 12 Anonymous

TT also has a “Basic” version, though sometimes I have to dig around a bit to find it.

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avatar 13 Anonymous

Gooooooo me!

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avatar 14 Anonymous

Happy Valentine’s Day! I love you *and* Turbo Tax, so I’d love to win the giveaway!

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avatar 15 Anonymous

I have used TT and I like it much better than others. I am in for one.

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avatar 16 Anonymous

A complimentary copy of Turbotax would be cool. I am a user for several years but always have to wait until April to do my taxes…

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avatar 17 Anonymous

I used a tax preparer for years. Last year used TurboTax. Not going back now :)

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avatar 18 Anonymous

Thanks for the opportunity to win! I used TurboTax last year and the year before that as well I believe. Never had an issue and it was relatively quick and easy. Definitely considering using them again this year. Thanks for the thorough review!

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avatar 19 Anonymous

I’ve been pretty satisfied with Turbotax for the last couple of
years, although one year I filed myself and didn’t have too much
trouble even with itemizing and figuring out the form for
the 15% dividend rate (which used to be a lot worse than it
is now) I could use a free copy!

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avatar 20 Anonymous

Your article explained the new GPS features of turbo tax well,

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avatar 21 ulilalu

Last year, my local bank offered TurboTax online for free to its online customers, so I used it and was pleased. This year, the bank is offering it again, but no longer free. So I’m back to the point of trying to decide what product I will use this year. I would happily stay with TurboTax if price weren’t an issue.

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avatar 22 Anonymous

I’ve been using it every year for more than 10 years.

One thing I didn’t like this year was that I had two home offices, and it was trying to help me allocate expenses between the two, but the prompting text hid the “total” (line 16). TurboTax online doesn’t give you direct access to the forms, so it was cumbersome to work out exactly what the total was to allocate between.

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avatar 23 Anonymous

Can I have it in Spanish language version? TurboTax for everyone! Thanks.

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avatar 24 skylog

thank you for the opportunity! i would the chance to win!

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avatar 25 Bobka

Tried the free version on my daughter’s simple return, and Turbo Tax worked flawlessly except the software suggested upgrading to do a state tax return, but we don’t have a personal income tax in this state! My complex return could use the higher version. Thanks for offering the chance to win.

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avatar 26 Anonymous

Today I learned about the power of Tweeting.

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avatar 27 Anonymous

Turbo tax is a SCAM!! When you google “Free Edition” Turbo Tax, an option will come up for free filing is linked to Once you click on this site, it automatically reroutes you to You’re under the impression that you are in the free edition web site. This happened to me when I went to file my son’s income tax. He was getting back less than $225.00, but I ended up paying $93.85 just to file for him. He worked part-time in another state, so they charged me for tow state filings. I called for a refund because I had not transmitted the return yet. I called the number listed 8004468848 and talked to a representative who told me why I had to pay the $19.99. In actuality, when you click on the “Free Edition” to file, you are rerouted to the edition where you HAVE to pay $19.99 just to USE the program and then you are charged an additional amount for the number of states you are filing for. Free-edition states that you don’t pay until you actually file. They had charged me before I even got a chance to save my information, let alone transmit it. Then they wanted to tell me that I had transmitted the return, when I knew that I had not. Rip-off city. Be aware!! I’ll go with Taxact next year.

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avatar 28 Luke Landes

Filing a state return, even if you’re in the “Free Federal Edition,” costs money. More if you have to file two state editions. It’ll also cost more money (the $19.99 you mention) if you need to go beyond the 1040-EZ form. But your information *is* saved before you have to pay, and you could have stopped at any time. Unfortunately, because you couldn’t use form 1040-EZ, and you filed for two states, the free version you found in Google did not apply to your situation. I don’t work for TurboTax, so this is just from my own observation. Once you no longer qualify for the 1040-EZ, and if you want to file state returns, the process is no longer free, and that’s pretty clear on their website.

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avatar 29 cam

I’ve never actually used TurboTax – I’ve used TaxAct for the past several years, and the MD Ifile system for state taxes. MD’s system is so easy, I have no idea why people with simple returns still pay to have their taxes filed in MD!

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avatar 30 Anonymous

I would love to get TurboTax, been using it for years and love it. This year I’ve been reluctant to get started since I have to fill in two states and sold some stock. A free prize would be great!

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avatar 31 moneymatters

I’ve used TurboTax for a couple of years now, and it does a great job in my opinion. Is it the cheapest option for all circumstances? Probably not. I know I had filed cheaper through other services in the past like But for my money just the ease of use for TurboTax makes it worthwhile.

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avatar 32 Anonymous

I’ve used Turbo tax for 10 years now and I loved it.

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avatar 33 Anonymous

I’m a CPA and I still use Turbo Tax. It is just so simple to use. Last year upgraded from the free edition because I itemized. However, for simple returns I would still use the free edition. This is a very good review of the product, and a testament to the usefulness of TurboTax.

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avatar 34 Anonymous

I’m a huge Turbotax fan, and have been using it for years for home and business. I’d love to win!

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avatar 35 Anonymous

I like you on Facebook with my username beckytrombley, and I left a comment on your FB wall.

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avatar 36 Anonymous

TurboTax has helped me significantly, especially the Premier edition which helps me with my personal returns and trying to navigate my tax situation based on investments and my ownership stake in a business. One of the best products, if not the best, out there.

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avatar 37 Anonymous

Oh boy, pick me, pick me!

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avatar 38 Anonymous

Thanks for the giveaway…. I commented, tweeted, followed and “liked” ….. Happy tax Season!

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avatar 39 Anonymous

Good writeup. I’ve been using TurboTax for years. Even though I hate doing my taxes, their software makes it very easy. By the way, are you sure you didn’t adopt a child? ;-)

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avatar 40 Anonymous

I have used turbotax for the last several years. I agree with your comments.

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avatar 41 Anonymous

I use turbotax for years and it helps me make less mistakes.

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avatar 42 Anonymous

I’ve used turbotax for many years. I like the way it preloads the necessary data from the previous year. Saves a lot of typing

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avatar 43 Anonymous

I ‘ve been using Turbo Tax since about 1998, I believe! I love it!
sazzyfrazz at gmail dot com

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avatar 44 Anonymous

I like you on FB and left a comment on the giveaway post!
sazzyfrazz at gmail dot com

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avatar 45 Anonymous

Already following you on Twitter as @sazzyfrazzy. Tweeted here:
sazzyfrazz at gmail dot com

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avatar 46 Anonymous

turbo tax makes life easyy as pie!

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avatar 47 Anonymous

I follow flexo on twitter @anashct
anashct [at] yahoo [dot] com

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avatar 48 Anonymous
avatar 49 Anonymous

TTAx has a Business edition that will cover LLC’s, Trusts, etc. The downside is that it does NOT include personal income tax returns, so you have to buy TWO versions each year. I truly don’t understand why they don’t just include the personal and charge a little more for it, so that the data would be coordinated.

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avatar 50 Drew Mangini

I used this software last year and I was happy with it, was easy to use and fast.

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avatar 51 lynn

Following you on FB @ Lynn Dutt

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avatar 52 shellye

Turbo Tax is great. Have used it since late ’90s.

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avatar 53 Anonymous

Can the tax information be saved to my documents? I do not have a printer.

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avatar 54 Anonymous

We have a multi-member LLC and I used TurboTax for Business with good results.

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avatar 55 Anonymous

TurboTax is great, easy to use, easy to file, I’ve been using it for years.
One thing to note, Vanguard customers get a 25% discount using TurboTax online (could have saved yourself some money Flexo!).
I’m curious to know (and if you checked) if there was a difference between what your return was from using TurboTax compared to what your accountant figured out??

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avatar 56 Anonymous

how do you provide proof that you are a vanguard customer?

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avatar 57 Anonymous

You can access TurboTax through Vanguard’s homepage, it asks you to log in to your Vanguard account, it then redirects to TurboTax’s website and the discounts are applied automatically.

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avatar 58 Anonymous

I just tried to use your tax computation software. Nothing changed for me from last year–save I worked for 6 months in 2011 for my company (from which I am retired) thru a temp agency. I earned $26,076.82—$3924.86 withheld Fed–from them. My pension came to $33,883–withheld $3592 Fed–which is about the same thing it is every year. I even had this temp agency take out additional withholding and declared -0- dependents so I would not come up short. I got a refund of $2811 refund from Federal last year–and you tell me I’m going to get about $1200 this year from Fed. That makes sense to you??? Also, my preparer last year (retired IRS Supervisor) showed my wife and I with $28,188 in SS income–but only $9,835 of it was subject to tax. I didn’t see that from you. Not looking forward to hiring a tax return specialist for $200–but your suggestion that I am losing over $1600 in Fed refund leaves me with no choice. You, surely, can do better by future customers in my bracket.

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avatar 59 Luke Landes


I think you’ll need to contact TurboTax directly with your issue.

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avatar 60 Anonymous

My 2011 taxes were e-filed through TurboTax and I received two emails in response. One stated that my form was accepted. The other, and more problematic, stated that a third part bank had and “agreement” with TurboTax and that the IRS would be sending this third part bank my refund and that this third party bank would then take a fee from my tax return. I really question this. I’ve never experienced this before and I’ve been e-filing for years, without a third party and a third party fee. Make sure you investigate this before filing through TurboTax. Just saying.

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avatar 61 Anonymous

There’s an option on one of the screens near the end of the process that allows you to specifiy how you want to receive your refund (direct deposit, IRS mailed check, third party). Somehow the third party option must have been selected.

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avatar 62 Anonymous


Is there a way to correct this? I had my neighbor do the taxes and apparently she erred. I would very much like the refund to be deposited to my checking account. The checking account number is on the filing. Pls advise. Thanks.

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avatar 63 Anonymous

I am soooo mad right now. I purchased Turbo Tax Business 2011 to file my 1120S return, and it will not calculate in my cost of goods sold figures! As you can imagine this make my net income quite high and raises my tax bill SUBSTANTIALLY. I have tried to contact Turbo Tax about this and they are unavailable….the cowards! So now I get to pay for a piece of crap software and still do my taxes by hand, which is quite laborious and time consuming! LET ME REPEAT I AM STEAMING MAD.

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avatar 64 Anonymous


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avatar 65 Anonymous

Buyer Beware!
TurboTax will not run on MacBooks that use the Intel Core Duo processor!!!!
Even if your OS X version is supported it does not mean it will run on your Mac!
I found out the hard way, and I am out $58 down the drain. (Can I deduct that on my 2013 return?)

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avatar 66 Anonymous

The worst experience I’ve had with the free online tax preparation. Last year they charged me for the state tax preparation, when it should have been free. They gave me a refund. This year, 2013, I found it impossible to cut through the advertising and bate and switch schemes they used to get me to pay for the upgrade. I used another site with no trickery involved.

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avatar 67 Anonymous

I have been using turbo tax for about 6 years and never had a problem. It has worked very well. This year the experience was horrible. Turbo created woksheet problems that it could not help you solve. ,For one example, it refused to efile my state return because it somehow figured that I filed tax returns in more than 1 state. I did not lead me to the point of supposed error. i went thu the forms manually and did not find where their created error occured and ended up filing by mail even though I downloaded and paid for their state program. In general the program does not work like in the past and i likely wont be using turbo agin next year.

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