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4 Types of Retirement: Which Will You Choose?

While every situation is different, there are only a few types of retirement for those of us in the working class. Before I get to the retirement concept, here's… Read more...

4 Types of Retirement: Which Will You Choose? 4 Types of Retirement: Which Will You Choose?

Can Tipping Change a Waiter’s Behavior?

A friend of mine once lamented publicly: "When did the standard restaurant tip change from 15 percent to 20?" Sure, I remember paying typically 15 percent for a… Read more...

Can Tipping Change a Waiter’s Behavior? Can Tipping Change a Waiter's Behavior?

Working From Home: A Benefit or a Distraction?

Marissa Mayer, the CEO of Yahoo, is looking to improve her company's performance. In a memo from the company's human resources department to all employees, Mayer… Read more...

Working From Home: A Benefit or a Distraction? Working From Home: A Benefit or a Distraction?

The Wrong Reason To Become An Entrepreneur

I don't have the statistics pertaining to this, but I have a strong impression that many people dream about starting their own business, and many who do have this… Read more...

The Wrong Reason To Become An Entrepreneur The Wrong Reason To Become An Entrepreneur

Credit Card Checkout Fees Are Here

I'm currently in California, visiting my mother, who as I mentioned in a previous article is in the hospital. While articles this week will likely be slow on Consumerism… Read more...

Credit Card Checkout Fees Are Here Credit Card Checkout Fees Are Here

A New #Cut4Bieber: Justin Bieber’s Prepaid Debit Card

There's apparently a celebrity of some sort called Justin Bieber. I don't know much about him, but I might have heard a song of his one time. He might have been… Read more...

A New #Cut4Bieber: Justin Bieber’s Prepaid Debit Card A New #Cut4Bieber: Justin Bieber's Prepaid Debit Card

Have you been following the Naked With Cash series this year? Seven Consumerism Commentary readers are making their finances public, sharing the intimate details of their financial decisions and net worth. They’re putting it all out there, leaving nothing to the imagination. Aided by professional financial advisers who guide them and supported by readers cheering for their success, the participants have been seeing financial improvements. Read this introduction for more information about the goals of Naked With Cash.

Anne and Matt live in the Midwest with their two children. Read their bio or read their progress report from last month. Anne and Matt are on Team Neal, with Certified Financial Planner Neal Frankle. This month, the Naked With Cash participants, or “the Nudists” as Anne cleverly calls them, are discussing retirement in addition to their monthly financial analyses.

Their goals are to strike a balance between putting aside money for the future and enjoying the present and to save enough for retirement. Keep reading to see their net worth report, comments about the report and their progress, and thoughts from Neal Frankle.

Neal Frankle, CFP appears courtesy of Wealth Pilgrim and Wealth Resources Group.

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It’s no surprise that Bank of America is caught up in yet another scandal. This bank is no stranger to lawsuits for various practices, and the bank is now the subject of a class action lawsuit involving the Home Affordable Modification Program (HAMP).

HAMP was a government program supported by the U.S. Department of the Treasury during the recession, after an overall crash in the real estate market. The intent was to help homeowners who were unable to make their mortgage payments during the recession, whether because of the loss of a job or because the banks had encouraged homeowners to take out mortgages that were too expensive in the first place.

Rather than abandoning houses on which borrowers owed more than the decreased value of the asset, and rather than needing to face a foreclosure, homeowners could apply for a mortgage modification, where the bank would reduce the amount of principal owed and write off the loss with help from the government.

There are several requirements that must be met for a homeowner to qualify for a mortgage modification.

  • The loan must be owned by Fannie Mae or Freddie Mac.
  • The remaining loan balance must be at least 80 percent of the home’s value.
  • The borrower must have not been late with a payment more than once over the past year.
  • The loan must have been originated on or before May 31, 2009.
  • It has been more profitable for Bank of America to deny applications for mortgage modifications, even those who qualify, and in some cases, redirect struggling homeowners to the bank’s own refinancing options.

    Six former Bank of America employees and one employee of a contractor for Bank of America involved with the HAMP process have given statements to a federal court in Boston detailing exactly how Bank of America lied to its customers.

    These are among the former employees’ allegations:

  • Bank of America lied to homeowners, stating they did not receive HAMP application documentation that was clearly present. The program was understaffed, and it was easier to lie to the customers than process the applications. “We were told to lie to customers and claim that Bank of America had not received documents it had requested,” said one former employee, indicating this behavior was an accepted cultural practice for the bank.
  • Bank of America categorically denied applications after thirty days. The bank was required by the government to process HAMP applications within thirty days, but when the bank couldn’t handle the volume, they automatically declined applications that had been sitting around. Despite the customers applying for HAMP assistance and expecting a response within a reasonable time-frame, because the bank couldn’t handle the load, the applications were rejected.
  • The bank lied to homeowners who called to ask for updates. Employees were told to employees that their HAMP applications were “under review,” when they weren’t, and in some cases, the applications “under review” had already been denied for sitting around on someone’s desk too long.
  • Employees were rewarded for avoiding HAMP. Employees of Bank of America who were able to initiate a foreclosure on a house for which the homeowner had applied for a HAMP modification were rewarded with financial bonuses. Those who placed ten or more customers into foreclosure in one month received a $500 bonus; other employees received rewards like restaurant gift cards. Some homeowners allegedly lost their house, despite being eligible for HAMP assistance, so a Bank of America employee could dine at a local restaurant for free.

Because this is a class action lawsuit, those who were harmed by the bank’s practices, whether by losing a house or paying more money than necessary, will never achieve anything approaching full restitution. The most likely outcome is that Bank of America will settle the lawsuit for an amount much smaller than the financial damage caused by what seems to be a strategy of lies emanating from high-level management, not rogue front-line employees. Homeowners who fell into the HAMP trap, if part of the lawsuit’s class, will receive nothing more than a token payment.

Parallel foreclosure trapped HAMP applicants. Although customers must have been current with their loan payments to qualify for HAMP, banks offer other mortgage assistance programs, and they become available when homeowners have been late with their payments. Thus, some customers have said that banks encouraged them to delay mortgage payments so they could show they were struggling financially, particularly after a HAMP denial. This counter-intuitive advice turned out to be a trap, resulting in “parallel foreclosure.”

While customers delayed mortgage payments to qualify, their credit scores sank because payment timeliness in a significant factor in the credit score calculation. As the credit scores sank, the bank would begin a process — parallel to the mortgage modification practice — to foreclose.

The financial industry wants to win over the hearts and minds of the unbanked and underbanked in an effort to broaden the customer base and generate more profit for shareholders. That’s not necessarily a bad approach, but large banks, especially Bank of America which has been involved in many class-action lawsuits over the past several years, are doing the industry no favors in terms of marketing. I try to tell people that in general they can trust the financial industry, but time and time again, when it’s uncovered that banks lie to customers to increase profits, I feel like a fool.

ProPublica

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For many children, one primary exposure to just a piece of financial literacy is the Stock Market Game. The public elementary school I attended pitted a hundred or so fourth-graders against each other. After a few months, the student with the highest overall account value, not taking fees or expenses into account like the real world, was crowned the winner. Money management would not be a topic in the curricula I experienced for the remainder of my public school education.

A private school with a $30 million endowment is taking the Stock Market Game a step further, by giving sixteen-year-olds $100,000, raised by parents, friends and alumni. This investment club will play the stock market with and for real money. The head of the school believes that this type of real-life experience is more effective in education than the funny-money stock market simulation games.

One of the club’s student vice presidents just happens to have a father who is on the school’s own investment committee — a group of adults who manage the school’s endowment. The club’s original idea to manage a small portion of the school’s endowment was met with a cold response, so the school raised the money specifically for the club.

Real money means real consequences.

The stakes are higher, and knowing that the students could lose real money might help them take a more conservative approach to managing money and taking less risk. Yet, this $100,000 was given to them. They didn’t have to work to earn this money; they did nothing but ask for $30,000 to $50,000, and they were pleasantly surprised when $100,000 fell in their laps.

The stakes are higher than those for students playing the Stock Market Game in fourth grade, but they aren’t real-world stakes. Managing other people’s money, while an important role, is not the same is managing one’s own money. The skills they might be learning might help them prepare for a career as an investment manager, but might not lead to any positive skills for household money management.

The students could be ignoring social responsibility.

Due to their environment, these students might not have any idea how privileged they are. Unless the club has a faculty adviser who endeavors to teach more than just trading in the stock market, they might miss an important concept when dealing with money. There are so many struggling high schools in this country, both public and private.

While $100,000 in one community could help a struggling school afford basic educational necessities or could help an overcrowded school hire an additional teacher, the money raised here is designated for teaching one lesson that may not be all that necessary. It’s somewhat of a false argument; anytime you spend money you could ask yourself what right you have to spend it when there are children in the world who desperately need it to survive, but continually framing spending decisions in that manner will surely lead to insanity.

Generally, people make up for the guilt by being socially conscious, at least when they’re aware of their privilege.

Trading in the stock market is not investing.

If the students truly want to take a long-term view, they’d be less concerned about beating the school’s own investment committee. Various studies have shown that people simply can’t, over time, beat market indices. They should be investing in index funds, full stop.

If their investment-manager parents and the club’s adviser aren’t leading them in this direction, the students should at least be learning how investment managers and the financial industry do make money — through transaction fees, load fees, and management fees, all which come out of customers’ pockets regardless of whether the investment choices overperform or underperform.

Stock picking is no better than gambling. That doesn’t mean you shouldn’t invest in individual companies, but it generally works out for the best if you can invest like Warren Buffett: invest enough money to have a say in the company’s operations, or invest in preferred stock so you receive a better deal than other investors.

Overall, the club’s investment philosophy isn’t terrible. It’s better than most individual investors. Even just having a philosophy sets them apart.

The club’s 30 students outlined an investing policy, which limited them to companies worth at least $1 billion. Diversity was also key to their plan. They decided to take stakes in two companies across six sectors… and not allow any single company weigh more than 15% of their entire portfolio… So far, they’re down about $2,500… Though the recent ups and downs in the market make the students anxious, they remain optimistic and are maintaining a long-term view… The students admit they can be a bit obsessive about checking on the portfolio’s performance multiple times a day, but who wouldn’t be? The students also plan to rebalance the portfolio every six months to a year.

Jobs in the investment management field could well be in their future.

How do you feel about this school’s decision to raise $100,000 for its investment club? Are the students learning good financial lessons?

Photo: Flickr

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Yesterday, I was motivated to further clean up my excess financial accounts. After a long delay, I moved my main accounts into a revocable living trust, a legal entity I created earlier this year to keep my finances in the best order possible.

As I visited Wells Fargo yesterday to move my primary checking account into the trust, the customer service representative was surprised that someone so young would be establishing such a trust. I intend to live a long time, but it’s better to be safe. After years of an expanding portfolio of financial accounts, the purpose of which has been to review savings, checking, and investment accounts for the benefit of Consumerism Commentary readers, I crossed the point of sensible manageability and am now consolidating and closing what I can.

A few weeks ago, in the effort to clean up my financial accounts stemming from the desire to put as much as possible under the umbrella of my trust, I sold what remained of my former employer’s stock that I had previously earned in the form of significantly discounted shares. The last time I sold my former company stock was in 2011.

Overall, the sale locked in good profits, selling at multi-year highs, but had I held on a little longer I would have benefited from an even higher stock price. Timing the market never works, but I can’t complain too much.

These shares were held at E*TRADE, though it wasn’t my choice. The company required all employees participating in any of its stock-based incentives, like the company stock purchase plan that offered shares at a discount of at least 15 percent, to hold an account at E*TRADE.

Over the years, I hadn’t encountered any problems with E*TRADE other than slow transfers from external accounts. I’m not a fan of the $20 fee to sell shares awarded by my former employer; in fact, the whole situation seems like a racket considering the requirement to use that particular account for all company stock incentives.

Closing an E*TRADE account isn’t very intuitive. At first glance of the brokerage’s website, I didn’t find where to submit an account closing request. I then did what most people would do: I searched Google. The top results pointed to a content farm website, where would-be writers submit articles and videos and get paid little if anything for their editorial contributions. The website aggregates possibly millions of articles supposedly explaining “how” to do various things.

The website’s articles on this particular topic, supposedly helpful for people like me looking for a clear guide on how to accomplish a task companies generally try to dissuade their customers from accomplishing, were incorrect, and the video was completely useless: Summarized, “First, open the website. Then, follow the instructions to close your account.”

Undeterred from low-quality help, I spent some more time wandering around E*TRADE’s website. Of course, financial companies would prefer their customers not close their accounts, so they make the process more annoying than necessary. I discovered this reality when I looked into closing a Bank of America checking account in the face of their latest fee increases.

If you’re wondering what the process for closing an E*TRADE account is today, here is what you do:

  • Once you log in, you’ll see your Complete View. Below your account list, there is a link: “Need help? Click Customer Service Online.”
  • If you click those words, you’ll be presented with a customer service page, with the first tab, “Customer Service Home,” activated.
  • Click the second tab, “Self Service.”
  • When the Self Service page is displayed, you will find a link for “Account Closure Request” under the heading “Account Service Requests.” Click that link.
  • On the “Close Account” page that comes up, select the account to close if you have more than one at E*TRADE. Select your reason; account consolidation is always a good choice.
  • Repeat the process for any other accounts you may have at E*TRADE.

My account has been ready to close for the past few weeks. After selling what remained of my former employer’s shares, I transferred the proceeds to an external account. I’d use the money for further investment or to pay current expenses — it doesn’t really matter, since once the money is in my bank account, a dollar from investments is the same as a dollar from income or other sources. All dollars are created equal once they’re mixed together.

When I logged in yesterday to close the account, I saw I had $0.03 in accumulated interest. Before closing the account, I initiated a final transfer to move the $0.03 to a linked checking account. I didn’t immediately see an option for letting E*TRADE keep the interest remainder, and it seems counterproductive to initiate a transfer, which probably costs E*TRADE about $0.10 per ACH. Also, I’m not exactly the type of person to pick up a nickel off the street. But the three cents were there, so I initiated a withdrawal, then proceeded with closing the account.

With my E*TRADE account closed, I’m getting closer to full investment consolidation. Just about all of my investments, retirement and non-retirement, are now at Vanguard. There are still some stragglers, notably the retirement accounts at Fidelity and TIAA-CREF. I also have a few shares of an exchange-traded fund in the telecommunications sector, IYZ, at ShareBuilder, where I also hold a few shares of Toyota, Akamai, and Microsoft. All have paid off well since I purchased them despite some turbulence, except for IYZ.

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Moved Bank and Investment Accounts to a Living Trust

by Luke Landes
Living trust

I spent about half of the day today taking care of some of the financial responsibilities I have been putting off. It feels good to check to-do items off my list, especially if they have been sitting there for some time, and I’ve been either procrastinating or filling my day with other priorities. One of ... Continue reading this article…

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4 Types of Retirement: Which Will You Choose?

by Luke Landes
Which retirement will you choose?

While every situation is different, there are only a few types of retirement for those of us in the working class. Before I get to the retirement concept, here’s what I mean by “working class.” The working class includes those who need to survive by trading their time and effort for an income. They could ... Continue reading this article…

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Four Psychological Barriers to Long-Term Change

by Luke Landes
Four psychological barriers to long-term change

The concept of success means different things to different people. Ten years ago, my vision of long-term career success would have been getting a job in a great school district as a teacher, teaching for many years, and having a positive effect on the lives of the students who pass through my doors. Financial success ... Continue reading this article…

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5 Tips for Protecting Your Windfalls

by Luke Landes
George Oscar Bluth

In the fourth season of Arrested Development, the audience discovers the troubled Bluth family received a government stimulus bailout during the recession. Rather than using the “stimmy” to fix their troubling real estate family business operation, they used the money to buy 4,000 acres of worthless land in — well, I won’t spoil it. There’s ... Continue reading this article…

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Housing Price Graphics, The President’s Finances, and Retirement Contributions

by Lance

A few times a month, Lance from Money Life and More will stop by to share some of the best articles from across a variety of publications, including other blogs and mainstream media. I’ve been spending a lot of time renovating our townhouse to prepare to become a landlord in the next month or so. It is ... Continue reading this article…

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JW, April 2013 Net Worth

by Luke Landes
JW Net Worth

Naked With Cash is the year-long series on Consumerism Commentary where seven readers’ households share their financial progress on a monthly basis. I’ve partnered with financial planners who will offer some guidance along the way. Read this introduction to learn more about the series. JW is thirty-one years old and a father of one with ... Continue reading this article…

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